What Does Downtime Cost the Average Business?

TAKING YOUR PRIVACY BACK FROM GOOGLE

With every new technology comes benefits and concerns.

Now Google can present coupons for stores you have purchased from while you are driving past them, and tell you what you need to buy in your smart refrigerator, or based on your driving pattern can tell you when you will next visit a location.

As someone who works IT, I do not like my refrigerator telling Google what I am eating and I don’t like Google knowing all the details of my life.

Google does not make it easy to control your data because that is how they earn revenue. Google doesn’t charge for Android, the majority operating system for cell phones because they earn money by monetizing your behavior and selling what you are interested in. Do a Google search for “Cruises from Boston” for example and see what ads appear in Google and are emailed to you.

Google tracks your location, what you search for, your buying habits and most activity on your cell phone.

For example, when I looked up a friend’s location history, I could go back to 2015 and see where they had been and for how long.

It is possible to take control over much of your Google data by visiting; https://myactivity.google.com/more-activity?authuser=1/ . This page presents a menu of data collection items, each one can be adjusted or disabled.

WITH EVERY NEW TECHNOLOGY COMES BENEFITS & CONCERNS
Google tracks your location, what you search for, your buying habits and most activity on your cell phone.

What is a good NPS score?

Net Promoter Score
Protected Harbor Gets World Class Net Promoter Score

A recent survey completed by Protected Harbor clients yielded exceptional results in satisfaction.

The survey calculated Protected Harbor’s Net Promoter Score (NPS), which takes the percentage of promoters (good feedback) and subtracts the percentage of any detractors. Protected Harbor’s final score was 78 which is considered world class.

This is how the NPS classifies the scores. Given the NPS range of -100 to +100, a “positive” score or NPS above 0 is considered “good”, +50 is “Excellent,” and above 70 is considered “world class.”

Each customer was asked to rate the company on a scale of 1 to 10, 10 being the most, on how likely they are to recommend Protected Harbor to a colleague.

The survey also allowed customers to give feedback with their score, and here’s what some of them had to say about Protected Harbor’s IT services and customer service.

Protected Harbor is proud of this accomplishment and the great response and feedback received by customers. Being considered “world class” in customer satisfaction and service is what all businesses wish they could achieve.

Protected Harbor offers businesses and organizations nationwide IT services including ransomware and network security protection, network management, IT service management, 99.99% uptime and cloud computing.