The answer is yes, and faster than anyone thinks it will. Right now, high school and older students are using AI to write papers. Marketing companies are using AI to write internet content, and lawyers are using AI to write legal briefs, among other examples.

The impact of AI on your job depends on the job itself. In general, the more uniquely creative a job is, the less impact AI will have. Conversely, the more formulaic a job is, the more AI will affect it.

IBM has announced that the HR department will not hire any additional staff. As staff members retire, those jobs will be replaced by AI. Jobs involving form processing, approving, sending, and editing will be eliminated by AI. Copy editors, copywriters, research assistants, basic programming, and website creation will all be replaced by AI.

Not all the news is bad, though. These formulaic jobs will also lead to new positions such as AI editors, content editors, and other editing roles. Since AI can generate false facts and lies, humans will be needed to double-check those facts, creating the need for editing positions.

Basic web design and programming will also soon be replaced. With AI, it is possible to describe a site and have the entire site created. However, someone still needs to confirm the programming code since, again, AI can provide inaccurate information and potentially cause more problems.

AI will lead to a series of changes in many industries. Take education, for example. Many students are now using AI to write papers. What can a teacher do? A teacher can encourage the use of AI, instead of pretending it is not happening, and then ask comprehensive questions that force students to demonstrate their understanding. For instance, if a student turns in an AI-generated paper on Edgar Allan Poe, the teacher can ask the student what they found most impactful about Poe, why, and what connections they saw with his work.

AI will have a greater impact in the classroom. It can interact with students and help them stay focused on repetitive activities. In areas where there is a shortage of teachers, AI can partially replace teaching by assisting students in learning various topics.

What about other industries? Why do people use a service? Because they see a connection, value, and/or trust. Companies that rely too heavily on AI will lose that customer connection, and customers will leave. For example, when an automated caller says, “I hope you have a great day,” do you believe them? Most likely not. The more personal the connection with the customer, the deeper the connection, and the higher the likelihood that customers will stay or new customers will join.

So, in short, make your job, company, or business more customer-oriented. The stronger the customer feels the connection, and the more genuine the connection is, the more likely customers will stay, even if the same service is available elsewhere for less.