POST-MSP TRAUMA: Rebuilding After a
Failed Partnership

Why IT Partnerships Break — and How Protected Harbor Restores Stability, Trust & Control When an IT partnership breaks down, the impact doesn’t disappear with the final invoice.
It lingers.
Systems feel unstable.
Your team hesitates to trust again.
Every slowdown or outage triggers the same thought:
“Here we go again.”
We call this post-MSP trauma — the aftermath of working with a provider who treated symptoms instead of solving root causes.
It’s far more common than most leaders realize, and its effects can follow organizations for years.
At Protected Harbor, we meet new clients on the other side of burnout, frustration, and recurring failures — and rebuilding their confidence is just as important as rebuilding their infrastructure.
Organizations don’t reach out to us because everything is running smoothly.
They reach out because something broke — often in ways deeper than a ticket queue, a configuration error, or a single outage.
Below is the pattern we see every single week.

The Problem: When MSPs Operate in “Ticket Mode,” Not Partnership Mode

Most failed MSP relationships follow the same pattern:

1. Symptoms get treated — the root problems never do
   Recurring outages, slow environments, and repeated issues are patched just enough to close a ticket and hit an SLA.
2. Communication becomes reactive, not proactive
   You only hear from the MSP when something breaks — never before.
3. Escalations turn into finger-pointing
   Infrastructure vendor vs. cloud provider vs. MSP vs. software vendor. Everyone points outward. No one owns the outcome.
4. Everything becomes short-term
   Short-term fixes.
   Short-term architectures.
   Short-term thinking.

The result:
A system that can’t sustain growth, can’t stay secure, and can’t support the business.

The Business Impact: Instability Becomes the Normal You Never Chose

When an IT partnership fails, the damage spreads across the organization — and your baseline shifts.

1. Team Confidence Declines & Burnout Grows
   Every glitch or reboot triggers anxiety because the root cause was never addressed.
2. Downtime Feels Unpredictable
   Incidents happen without warning.
   New issues pop up weekly.
   Nothing feels stable.
3. Leadership Loses Trust
   IT becomes the bottleneck.
   Projects slow down.
   Budget conversations become defensive.
4. Systems Become a Patchwork
   Years of inconsistent management create fragile architectures held together by temporary fixes.
   The result:
   A business that’s always reacting — never building.

Why So Many MSPs Fail: Shortcuts, Silos & Surface-Level Support

Across industries, we see the same root causes behind partnership failure.
Most MSPs are built to:

• Resolve tickets
• Offload simple tasks
• Resell tools
• Meet basic SLAs

They rarely:

• Own the infrastructure
• Investigate root causes
• Redesign architectures
• Eliminate vendor dependencies
• Validate end-to-end security posture
•  Communicate openly about failures

It’s a support model built for volume — not stability. And organizations pay the price for years.

The Protected Harbor Difference: Full Ownership, Zero Excuses

Where other MSPs and hosting providers focus on serving tickets, Protected Harbor shines in fixing environments that have been failing for years.
We’re not selling products.
We’re not offering cookie-cutter services.
And we’re not reacting to symptoms.
When a company partners with us, we take full ownership of their technology stack —
infrastructure, network, DevOps layer, performance metrics, workflows, and everything in between.

Our commitment is simple:

• Solve the core issues
• Rebuild what’s broken
• Prevent problems instead of chasing them
• Make IT boring — stable, predictable, and worry-free

We monitor proactively.
We fix issues before clients notice.
We communicate transparently at every step.
And we respond within 15 minutes — every time.
Everything we deliver reflects this philosophy.
We are genuine, accountable, and focused on building long-term partnerships, not transactions.

We Diagnose the Real Root Causes — Not the Symptoms

Rebuilding after a failed MSP partnership starts with seeing your environment clearly — not the surface problems, but the structural issues underneath them.
Our engineers conduct a full-stack assessment that often includes:

• Identifying single points of failure across servers, storage, networking, and workflows
• Evaluating hardware health & lifecycle (firmware, OS, disk health, capacity)
• Mapping the entire network topology to uncover bottlenecks or misconfigurations
• Validating domain health, DNS alignment, replication, AD structure, and GPO integrity
• Reviewing endpoint posture for patch levels, EDR coverage, and configuration consistency
• Auditing onboarding/offboarding processes for permission drift or orphaned accounts
• Analyzing monitoring & performance metrics to reveal hidden bottlenecks
• Reviewing system & VM logs to identify unresolved recurring errors
• Confirming all layers are secure, logical, updated, and properly configured
• Validating workload alignment (Are resources sized correctly? Placed correctly?)
• Interviewing end users to uncover issues logs don’t capture

This process gives us one critical outcome:
A complete, honest, and actionable roadmap for rebuilding long-term stability.

Final Thoughts: Your Next IT Partnership Should Feel Different

Post-MSP trauma isn’t just technical — it’s emotional.
Organizations need more than a provider.
They need a partner who:

• Takes accountability
• Solves real problems
• Speaks plainly and transparently
• Designs environments for the next decade
• Rebuilds trust through consistent action

That’s the Protected Harbor philosophy — one relationship at a time. It’s why our clients stay for years.
If your last MSP left your systems fragile and your team frustrated, you’re not alone. And you don’t have to rebuild alone

Ready to Rebuild?

Schedule a complimentary Infrastructure Resilience Assessment and get a clear diagnosis of what your last MSP left behind — and what it will take to restore stability for the next decade.

Designing IT for the Next Decade, Not the Next Quarter

Most IT environments aren’t built for the future — they’re built for survival. Quick fixes, short-term budgeting, vendor-driven decisions, and quarter-to-quarter planning create systems that work today but fail tomorrow. And when the foundation isn’t designed for longevity, instability, downtime, and technical debt become inevitable.

Organizations don’t fall behind because technology moves too fast. They fall behind because their IT was never designed to keep up in the first place. At Protected Harbor, we see the same pattern across industries:
Systems that should last ten years barely survive two — not because the tech is bad, but because the strategy behind it is.

The Problem: IT Designed for the Quarter Creates Long-Term Debt

Short-term IT decisions usually begin with good intentions — a budget cycle, a deadline, a vendor recommendation, or “just get us through this year.” But over time, these choices compound into architectural debt that drags down the entire organization.

Here’s how it happens:

• Temporary fixes become permanent

Patches, one-off scripts, emergency allocations — all meant to be temporary. But no one circles back, and suddenly they become core infrastructure.

• Vendor-driven architecture replaces business-driven architecture

Cloud providers and MSPs often recommend what fits their tools — not what delivers predictability for your operation.

• Systems are sized for where you were, not where you’re going

Teams grow. Data grows. Regulatory requirements grow. But the environment rarely evolves with them.

• Technical debt becomes operational risk

“We’ll fix it later” turns into outages, performance problems, and reactive firefighting. Short-term thinking doesn’t just slow down IT — it slows down the business.

The Business Impact: Stability Isn’t Optional

In the coming decade, organizations won’t be judged by the flashiness of their tech — but by the reliability of it. When environments aren’t built for longevity, the consequences are predictable:

• Rising Operational Costs

Emergency fixes, cloud overconsumption, and instability drain budgets.

• Unpredictable Performance

Applications slow under load, deployments fail, downtime creeps upward.

• Security Gaps Multiply

Shortcuts — even small ones — create vulnerabilities that stack over time.

• Lost Productivity & Trust

Teams lose hours each week fighting the same recurring issues. Leadership loses confidence.

The result? A partnership that feels transactional, not transformational.

Users lose patience.

The cost of short-term IT isn’t measured in invoices — it’s measured in lost momentum.

The Real-World Pattern We See Every Day

Across industries, across teams, across environments — the pattern is always the same.
IT environments rarely fail because the technology is bad.
They fail because the system was never designed as a long-term foundation — It was assembled quarter by quarter, vendor by vendor, quick fix by quick fix.

And by the time organizations reach us, common symptoms have already surfaced:

• Systems are fragile.
• Leadership is frustrated.
• Teams are stuck firefighting instead of improving.
• Recurring issues feel “normal” because no one has had the space to solve them.
• Technical debt grows faster than progress.

And the solution is never another patch.
It’s never another tool.
It’s never another temporary workaround.
It’s a different philosophy.
A shift from survival-mode IT… to intentional, resilient, decade-ready design.

The Protected Harbor Difference: Build for the Next 10 Years, Not the Next 10 Months

We don’t design IT for “right now.”
We design environments that get stronger over time — not weaker.
Here’s how we architect for the next decade:

1. Full Stack Ownership
Infrastructure → Network → DevOps → Security → Support
One accountable team = zero drift, zero silos, zero finger-pointing.
Longevity becomes part of the architecture — not an afterthought.

2. Engineered to Scale Before You Need It
We design systems that flex with your business —
add locations, staff, workloads, or data without breakage.

3. We Prevent Problems Others React To
Our philosophy is simple:
Make IT boring.
Meaning stable, predictable, invisible — because everything just works.

4. Built With a 10-Year Lens
We’re not here to sell the next project.
We’re here to eliminate the need for constant projects.

5. Transparent Communication + 15-Minute Response Times
Longevity is also relational.
We earn trust with:

• consistent updates
• clear explanations
• proactive alerts
• human response within minutes

Predictability isn’t an outcome — it’s a design principle.

How to Design IT for the Next Decade (Not the Next Quarter)

A practical framework for leadership:

1. Start with the outcome — not the vendor.
Define the result: uptime, continuity, performance, compliance. Build backwards.

2. Prioritize architecture over tools.
Tools change.
A strong foundation lasts.

3. Eliminate single points of failure. Everywhere.
Hardware, software, networking, staffing — redundancy is non-negotiable.

4. Build for failure, not perfection.
Assume something will break.
Design the system so nothing stops.

5. Review quarterly — design for ten years.
Short-term activities should strengthen long-term strategy, not undermine it.

Final Thoughts: Longevity Is a Strategy

Most IT problems aren’t surprises —they’re symptoms of short-term design. The organizations that thrive over the next decade will be the ones who build their IT with intention, resilience, and foresight.
Not as a cost center.
Not as a patchwork.
But as a long-term strategic asset.
That’s the philosophy we bring to every client, every system, every environment.

Why IT Partnerships Fail — and How to Build One That Lasts

In IT, partnerships are built on promises — faster support, fewer issues, better performance.

But for too many organizations, those promises fade fast.

The relationship starts strong, but over time, communication breaks down, issues resurface, and the partner’s value becomes harder to see. What began as a collaboration turns into a transaction — tickets in, responses out, trust eroded.

At Protected Harbor, we’ve seen this cycle from both sides — and we’ve built our model to break it.

Here’s why most IT partnerships fail, and how to create one that actually lasts.

The Problem: Misaligned Expectations

Most IT partnerships fail not because of technology — but because of expectations.

Clients expect proactive strategy; providers deliver reactive support.

What starts as a “strategic partnership” quickly becomes ticket management.

The provider focuses on fixing what’s broken, not preventing the next problem.

The client, meanwhile, feels unheard — their goals reduced to service-level metrics.

That disconnect breeds frustration on both sides.

“True partnerships are built on shared values and goals. At Protected Harbor, we collaborate with clients who value teamwork and transparency. We’re incentivized to prevent problems, not react to them. Our model only works when our clients succeed — which is why we prioritize collaboration, shared goals, and proactive solutions over quick fixes.” .

— Jeff Futterman, COO, Protected Harbor

The Business Impact: From Partnership to Transaction

When an IT provider becomes just a vendor, the cost goes beyond miscommunication.

Reactive service models create hidden inefficiencies that drain both time and budget:

• Ticket fatigue: The same recurring issues resurface without long-term resolution.
  
• Downtime drag: Without root-cause analysis, outages repeat — costing productivity.
  
• Trust erosion: The client stops reaching out proactively because they expect minimal results.
  
• Lost opportunity: IT remains a cost center instead of a driver of innovation.
  

The result? A partnership that feels transactional, not transformational.

The Protected Harbor Difference: “Own the Outcome”

At Protected Harbor, we operate on a different philosophy: Own the Outcome.

That means we don’t stop at fixing issues — we take full responsibility for eliminating them.

Our engineers don’t just respond to tickets; they diagnose patterns, design solutions, and rebuild systems that prevent repeat failures.

Every engagement — from onboarding to daily operations — is built around collaboration, transparency, and accountability.

Providing constant updates and clear communication is central to that approach. We believe trust is built in the moments between incidents — through transparency, consistency, and honesty about what’s really going on. Our goal is to make IT boring — meaning stable, predictable, and worry-free. We monitor everything proactively, fix issues before the client even notices, and communicate openly every step of the way.

That’s the foundation of every relationship we build — genuine, accountable, and focused on long-term success, not quick fixes or short-term contracts.

Here’s how we build partnerships that last:

✅ Root-Cause Resolution: We dig deeper than the symptoms to fix what’s really broken.

✅ Transparent Communication: Regular strategy calls, shared dashboards, and a guaranteed 15-minute response time — so clients are never left waiting for answers.

✅ Proactive Monitoring: 24/7 visibility that identifies and resolves issues before you notice them.

✅ Long-Term Roadmaps: We align technology strategy with your business growth — not just your current pain points.

“Accountability is core to how we operate. Every ticket is owned by a technician from start to finish — even if it’s escalated. We hold ourselves to strict goals, like resolving 80% of tickets the same day and responding within 15 minutes, and we measure performance daily. Our team is rewarded based on these results, which is why our customers experience dependable, high‑quality support.” .

— Jeff Futterman, COO, Protected Harbor.

Case in Point: From Frustration to Partnership

A new client came to us after years of dealing with an MSP that “checked the boxes” but never solved the deeper issues.

They experienced constant outages, finger-pointing between vendors, and a backlog of unresolved tickets that stretched months.

Protected Harbor stepped in with a different approach.

We performed a comprehensive infrastructure assessment, mapped every dependency, and identified the recurring sources of instability.

Instead of applying temporary patches, our engineers redesigned the core systems for resilience and clarity.

Within 90 days, the client went from reactive chaos to predictable stability:

✅ 99.99% uptime

✅ Zero recurring incidents

✅ A clear roadmap for modernization and scalability

Most importantly, the relationship shifted from frustration to trust.

They stopped calling us their “IT provider” — and started calling us their “IT partner.”

Final Thoughts: Building IT Relationships That Endure

The best IT partnerships don’t rely on contracts — they rely on accountability.

They’re built on shared ownership, consistent communication, and a relentless focus on outcomes, not optics.

Technology changes fast, but partnership principles don’t:

Own the outcome. Solve the root cause. Build trust that lasts.

At Protected Harbor, we’re redefining what it means to be an IT partner — one reliable, proactive, and transparent relationship at a time.

Ready to Build a Partnership That Lasts?

Schedule a complimentary Infrastructure Resilience Assessment and see how a true partnership model transforms performance, reliability, and trust.

Why Passing the Audit Isn’t Enough

Passing an IT audit feels like a win — a validation that your systems are secure, compliant, and under control.
But that moment of relief can be misleading.

An audit is a snapshot in time.
It simply means your environment met the required controls on the day of inspection. The moment that audit is over, drift begins — systems change, patches lapse, new integrations are added, and human error creeps back in.

What once passed with flying colors can silently turn into a high-risk environment within weeks.

At Protected Harbor, we see this all the time: companies assume their compliance certificate equals safety — only to discover that what passed the test can’t survive real-world stress.

The Problem: Compliance Is Not the Same as Security

Most organizations treat compliance as a finish line. They push hard for the audit date, check every required box, and then move on to the next operational priority.

But compliance frameworks like HIPAA, SOC 2, or PCI-DSS are minimum standards, not comprehensive safety nets. They prove you have policies and controls — not that those controls are effective in practice.

Once the audit is complete:

• Patches are missed.
• User access changes aren’t reviewed.
• Monitoring tools fall out of sync.
• Vendor configurations drift from baseline.

The result is a false sense of security — systems that are technically compliant but operationally fragile.

“Passing an audit just means you’re compliant with the controls of that framework. Most audits are performed by non-technical personnel and don’t include true technical verification of evidence. Certifications show commitment to security — but they’re not a one-stop shop for perfect protection. Security is an ever-evolving landscape.” .

— Nick Solimando, Chief Technology Officer, Protected Harbor

The Business Impact: The Cost of Compliance Drift

When compliance becomes a once-a-year event instead of an ongoing process, risk compounds quietly.
Even small lapses — a missed update, an overlooked permission, an unreviewed log — can escalate into business-critical issues.

The real-world consequences:

• Regulatory exposure: A single missed control can trigger re-audits, fines, and reputational damage.
• Operational disruption: Gaps in patching or configuration cause instability and downtime.
• Financial waste: Teams spend hundreds of hours remediating issues that could’ve been prevented through continuous oversight.

According to research from ISACA, 64% of compliance violations are caused by internal control failures, not external attacks.
In other words, the danger isn’t what you don’t know — it’s what you thought was already handled.

“Audits only cover so much — systems today have thousands of attack vectors. Poor network or system design often falls completely outside their scope. That’s where real risk hides.” .

— Nick Solimando, Chief Technology Officer, Protected Harbor

The Protected Harbor Difference: From Audit-Ready to Always-Ready

Protected Harbor helps organizations move beyond reactive compliance into a model of continuous readiness.
That means embedding accountability, visibility, and control into every layer of your infrastructure — not just preparing for the next inspection.

Here’s how we do it:
✅ 24/7 Monitoring: Real-time visibility into performance, access, and anomalies.
✅ Automated Patch & Policy Management: No waiting for the next audit to fix what’s broken.
✅ Stack Ownership: Because we own and manage the entire environment, we eliminate vendor gaps and configuration drift.
✅ Built-In Compliance: HIPAA, PCI, and SOC 2 controls are designed directly into the infrastructure.

“Owning the stack allows us to build redundancy, failsafes, and contingencies into every layer. We don’t build for if an attack happens — we build for when it does. That way, recovery is already part of the design.” .

— Nick Solimando, Chief Technology Officer, Protected Harbor

The result?

Compliance stops being a scramble — and becomes a constant state of confidence.

Case in Point: When an Audit Uncovered the Real Risks

A healthcare organization believed they were compliant — until an audit told a different story.
While they technically “passed,” the deeper review uncovered major vulnerabilities that had gone unnoticed for years:

• Sensitive Data Controls: Inconsistent permissions and missing audit logs created exposure risk.
  
• Domain Health: Outdated DNS and misaligned authentication policies weakened trust.
• Hardware Configuration: Aging, misconfigured servers increased downtime potential.
• Endpoint Health: Unpatched devices left open vulnerabilities across workstations.
• User Experience: Slow logins and recurring application failures pointed to systemic instability.

Protected Harbor’s full-stack assessment transformed their environment from reactive to resilient — restoring structure, visibility, and confidence.

The results:
✅ Full visibility into access, performance, and compliance gaps
✅ Hardened infrastructure aligned with HIPAA and SOC 2 standards
✅ Reliable uptime, improved user experience, and long-term stability

Today, the organization operates with measurable stability and accountability — proof that real compliance isn’t about passing the audit, but about maintaining it every single day.

(Full story featured in our upcoming whitepaper: “Restoring Stability and Trust in Healthcare IT.”)

Final Thoughts: Audits Validate — But They Don’t Protect

A passed audit doesn’t guarantee a secure future.
It’s what happens after the audit that defines your organization’s resilience.

Continuous compliance isn’t about adding more paperwork or controls — it’s about creating an infrastructure that stays compliant by design.
That’s what Protected Harbor delivers: proactive monitoring, infrastructure ownership, and the culture of accountability that ensures your systems don’t just pass — they perform.

“Passing an audit means compliance with the framework. Being secure is an ongoing coordination of checks, balances, and design — built to protect against both known and future threats.” .

— Nick Solimando, Chief Technology Officer, Protected Harbor

Ready to Go Beyond the Checklist?

Schedule a complimentary Infrastructure Resilience Assessment and get a clear view of how to make your compliance continuous.

Why Owning the Stack Is the Future of DevOps

In DevOps, control equals velocity.

Yet most organizations have unknowingly surrendered that control — and with it, their ability to innovate quickly and securely.

For years, DevOps teams have built on rented infrastructure, juggling public cloud dependencies, third-party APIs, and vendor-managed services. The result? Fragile environments where every deployment is slowed by integration complexity, and every outage triggers a finger-pointing marathon.

The companies redefining performance, reliability, and security aren’t renting — they’re owning the stack.

Protected Harbor’s full-stack DevOps infrastructure management approach helps teams regain control, eliminate complexity, and accelerate growth.

1. The DevOps Paradox: Speed Without Control

The Problem:

DevOps was born to remove friction between development and operations — to make deploying code as fast and seamless as writing it.

But as the tools, clouds, and environments multiplied, complexity crept in. Today, most DevOps teams manage:

• Multiple public cloud providers with conflicting architectures
• Layered automation tools that don’t fully integrate
• Vendor-managed services with opaque SLAs
  

When you don’t own the environment you’re deploying into, you’re limited by someone else’s architecture, support queue, and failure points.

The Business Impact:

Instead of accelerating innovation, DevOps teams are slowed down by invisible infrastructure debt. Every layer of vendor dependence adds latency, fragility, and risk — ultimately strangling performance. What was meant to enable agility has turned into a drag on delivery.

The Protected Harbor Difference:

Owning the stack changes everything. Protected Harbor designs, builds, and manages the entire DevOps infrastructure under one roof. Our private cloud DevOps environments are engineered for performance, reliability, and security — not vendor lock-in. By removing third-party bottlenecks, we deliver faster builds, predictable performance, and full visibility.

“We build our hardware around what software we plan to be running. When you spec out your own hardware and manage it yourself, you can optimize every piece of the infrastructure so that it aligns with your goals. Nothing goes to waste, and no performance gets left on the table.” .

– Ariel Toledo, Solutions Architect, Protected Harbor.

2. Security and Compliance Built In — Not Bolted On

The Problem:

When infrastructure, DevOps, and compliance belong to different vendors, security gaps are inevitable. Logs don’t align, audits fail, and ownership disappears the moment something goes wrong. Legacy models rely on bolt-on tools and after-the-fact monitoring, not systemic resilience.

The Business Impact:

This fragmented approach doesn’t just create inefficiency — it creates risk. Teams spend more time tracing vulnerabilities across disconnected systems than actually resolving them. Compliance failures and breach exposures become unavoidable, especially in regulated industries where secure DevOps pipelines are critical.

The Protected Harbor Difference:

By owning every layer of the stack, we build compliance and security into the architecture itself. HIPAA, SOC 2, and PCI controls are integrated from the ground up — not as add-ons. Our proactive IT infrastructure model provides real-time monitoring, automated patching, and unified audit reporting, so compliance becomes a built-in advantage.

“Owning the entire stack allows us to design environments around our clients’ unique workloads. It gives us the ability to trace issues end-to-end, deploy precise countermeasures, and act fast — all without waiting on a vendor’s support queue.

– Justin Luna, Director of Technology, Protected Harbor

3. Accountability Without the Blame Game

The Problem:

In a multi-vendor world, when something breaks, chaos follows.

• DevOps blames infrastructure.
  
• Infrastructure blames the cloud provider.
  
• The cloud provider blames configuration.
  

The cycle repeats while downtime costs rise and innovation stalls.

The Business Impact:

The result is lost time, lost revenue, and fractured accountability. Teams waste resources managing vendor relationships instead of delivering results. When no one owns the outcome, performance and reliability are always at risk.

The Protected Harbor Difference:

Protected Harbor’s vendor-independent DevOps model eliminates this disconnect. We own it all — infrastructure, automation, monitoring, and support. That means one accountable team, one environment, and one resolution path. No finger-pointing, no escalations, no excuses. Our 24/7 engineers ensure 99.99% uptime and faster incident response than any fragmented vendor stack can match.

4. Performance Without Bottlenecks

The Problem:

Public clouds were built for scale, not for your specific workloads. When performance tuning is limited by vendor constraints, efficiency suffers and costs spiral.

The Business Impact:

Each second of deployment delay impacts delivery velocity and customer experience. Teams become reactive instead of strategic, constantly fighting cloud performance issues instead of innovating.

The Protected Harbor Difference:

Our cloud performance management model gives you precision control over every layer. From network latency to resource allocation, everything is optimized for your workloads. By consolidating infrastructure under our private cloud, we remove cross-vendor bottlenecks and deliver up to 40% faster build times with stable, predictable costs.

Case in Point: From Vendor Chaos to Full Stack Control

A fast-growing software company came to us with a familiar story:

Their DevOps pipeline was spread across multiple cloud providers and two third-party MSPs. Every outage meant hours of blame, lost productivity, and delayed product releases.

Our Solution:

• Consolidated their DevOps environment into our private cloud.
  
• Automated deployments using Infrastructure as Code (IaC).
  
• Implemented unified performance and security monitoring across all layers.
  

The Results:

• 35% faster release cycles
• 99% uptime
• Zero unresolved vendor escalations

They didn’t just gain reliability — they gained control.

Driving Growth with Protected Harbor

The future of DevOps won’t be defined by new tools — it’ll be defined by control.

Owning the stack doesn’t mean building bigger; it means building smarter. It’s about reducing dependencies, increasing accountability, and turning your technology into a strategic advantage.

At Protected Harbor, we’ve seen it firsthand:

When you own your infrastructure, your process, and your outcomes — your DevOps doesn’t just perform better.

It becomes unstoppable.

Ready to Take Control of Your Stack?

Schedule your complimentary Infrastructure Resilience Assessment and uncover how vendor dependence, downtime, or cloud sprawl may be holding your team back.

The 40% Factor: Finding Hidden IT Waste in Your Budget

As a financial leader, you scrutinize every line item. Yet one of the biggest areas of waste hides in plain sight — your IT budget. We call it the 40% Factor: the portion of your IT spend quietly lost to inefficiency, downtime, and technical debt. According to Datto, mid-market companies waste 30–50% of their annual IT budgets due to overprovisioning, idle resources, and misconfigured systems—highlighting a major opportunity to optimize costs through smarter infrastructure management.

This isn’t just an IT problem; it’s a capital allocation failure. Let’s break down where this “40% Factor” is hiding and how to reclaim it for strategic advantage.

1. The Labor Sinkhole: Your Most Expensive Talent on Your Least Valuable Work

The Problem: Your highly paid IT team spends their days patching aging servers, troubleshooting network issues, and babysitting outdated hardware. This reactive work consumes their valuable time.

The Business Impact: This is a direct misallocation of human capital. The cost isn’t just their salary; it’s the opportunity cost of the revenue-generating projects they aren’t working on. You’re paying a premium for maintenance instead of innovation.

““Every hour spent fixing outdated systems is an hour not spent building competitive advantage.” .– Jeff Futterman, COO, Protected Harbor.

The Protected Harbor Difference: Your IT team’s time should fuel innovation, not maintenance. We take ownership of your infrastructure and handle the firefighting – freeing your engineers to focus on automation, data, and growth initiatives.

2. The Downtime & Security Tax: The Line Item You Didn’t Approve

The Problem: Unplanned downtime hits mid-market companies hard – with an average of 11 hours of unexpected downtime. The financial impact ranges from $25,000 to $50,000 per hour, compounded by security risks from outdated systems.

The Business Impact: Beyond immediate revenue loss, a single data breach costs companies an average of $150,000 (Hiscox). What appears to be a reliable system is actually creating massive, un-budgeted risk.

“Every hour of downtime costs $25K–$50K — and every patch delay multiplies that risk.“

The Protected Harbor Difference: We turn unpredictable outages into predictable outcomes. Our 24/7 monitoring and hardened infrastructure prevent failures before they start — converting emergencies into efficiency.

3. The Innovation Stall: How Technical Debt Impairs Your Valuation

The Problem: When your core technology is fragile, it can’t support new initiatives. Trying to implement modern solutions on shaky infrastructure is like building a skyscraper on sand.

The Business Impact: Every delayed rollout, every failed integration, quietly erodes company value. The 40% wasted on legacy systems could fund your next market expansion.

“The 40% Factor isn’t just wasted budget — it’s forfeited growth.“

The Protected Harbor Difference: We build stable, scalable platforms that provide multi-year stability. This lets you confidently invest in new software, support remote work, and enter new markets — turning technology from a liability into a strategic asset.

“When we conduct an Infrastructure Resilience Assessment, one of the first questions we ask leadership is, ‘What percentage of your IT budget is spent simply keeping the lights on versus funding new initiatives?’

The most common answer is also the most alarming: ‘We don’t know, but it feels like most of it.’ Most CFOs don’t know — and that’s exactly where the 40% Factor hides.”
– Nick Solimando, Chief Technology Officer, Protected Harbor

From Our Experts: The Stack Saturation—When Adding Technology Creates More Waste

According to Nick, the most common source of IT budget waste is unneeded software and hardware. Organizations and MSPs often attempt to solve problems by adding software or hardware when they should be identifying the underlying cause of the issue. This leads to a tangled mess of infrastructure and unnecessary annual costs for software or devices they may end up not using.
Time and time again, we see this, and it’s probably 20-30% of the IT budget.

Where the 40% Factor Hides:

• Overprovisioned resources
• Idle software licenses
• Manual maintenance labor
• Technical debt interest
• Unplanned downtime costs

Case Study Analysis: Agape Data Center – From Cost Center to Growth Engine

A real-world analysis of Agape Data Center, a multi-tenant colocation provider, reveals how hidden IT waste directly impacts service delivery, risk, and profitability.

Before: Manual maintenance, recurring outages, and compliance risks.

After: Unified infrastructure, zero downtime, and new revenue streams.

Agape Data Center’s infrastructure was a patchwork of legacy systems. The hidden costs were substantial.

The Pre-Protected Harbor Reality:

• Their team was consumed with manual maintenance
• Security risks created unquantified vulnerabilities
• They couldn’t offer advanced services to clients

The Protected Harbor Solution:

We engineered complete infrastructure modernization with:

• A highly available data center platform
• Modern hyperconverged infrastructure
• Comprehensive security monitoring

The Financial Result:

• Eliminated labor waste through automation
• Removed risk with 24/7 protection
• Unlocked new revenue streams with reliable services

Reclaim Your 40%: A CFO’s Guide to IT Efficiency.

The 40% Factor isn’t just an IT problem — it’s a capital-efficiency problem. By transforming maintenance budgets into strategic investments, you reclaim control of both cost and growth.

Protected Harbor’s methodology, based on owning the stack and solving root causes, makes this transition accountable and financially predictable.

Ready to identify and eliminate your hidden IT waste?

Get your Infrastructure Resilience Assessment.

We’ll pinpoint your hidden IT waste and deliver a clear roadmap to reclaim up to 40% of your tech spend

Your Assessment Delivers:

• A Visibility Audit of your IT environment and spending
• Security & Risk Analysis of single points of failure
• Compliance Review against relevant standards
• Custom Roadmap to transform IT into a growth advantage

Why Your IDS/IPS Isn’t Stopping Breaches (and What to Do About It)

You didn’t deploy intrusion detection and prevention systems (IDS/IPS) for false alerts, missed breaches, or compliance fines.
Yet here you are—wondering why threats slip through despite “active” monitoring, paying for tools that can’t keep up with encrypted traffic, and facing auditors asking why your logs show gaps during last quarter’s attack.

If you’re in healthcare, finance, legal, or critical infrastructure, outdated IDS/IPS isn’t just noisy—it’s a compliance time bomb inviting data theft, ransomware, and regulatory hell.

Protected Harbor has overhauled dozens of fragile Internet security deployments. The patterns are identical—and the risks are always worse than teams realize.

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What are IDS and IPS?

IDS and IPS are your network’s first line of defense. IDS (Intrusion Detection System) acts as a 24/7 security camera for your network. It monitors traffic, analyzes patterns, and alerts you to suspicious activity-but doesn’t block threats. Think of it as a smoke alarm: it warns you of danger but can’t extinguish the fire.

IPS (Intrusion Prevention System) goes further – it’s a security bouncer. It actively blocks malicious traffic in real-time using predefined rules (signatures) or behavioral analysis. Unlike IDS, it intervenes to stop attacks before they penetrate your network.

5 Critical Benefits of Modern IDS/IPS

1. Real-Time Threat Prevention

Blocks ransomware, zero-days, and DDoS attacks before they cripple systems.

Example: An IPS halted a healthcare client’s brute-force attack within seconds-preventing 12,000 patient records from being exfiltrated.

2. Compliance Enforcement

Automatically enforces policies for HIPAA, PCI-DSS, and SOC 2 by:

• Logging all access attempts.
• Generating audit-ready reports.
• Encrypting sensitive data flows.

3. Encrypted Traffic Visibility

Inspects SSL/TLS traffic without performance loss-critical as 80%+ of attacks hide in encrypted channels.

4. Reduced Alert Fatigue

AI-driven systems cut false positives by 90%+, letting teams focus on real threats.

5. Cost-Efficient Security

• Prevents breaches costing $4.45M on average (IBM 2023 report).
• Slashes manual monitoring labor by 30–50%.

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The Illusion of Security in IDS/IPS

Many treat IDS/IPS deployment as a compliance checkbox exercise. “We’ve got threat monitoring. We’re secure now.”
That’s the first trap—and here’s why intrusion detection systems miss attacks:

• Signature decay: Rulesets outdated by months, missing novel threats (like zero-days or polymorphic malware).
• Encryption blindness: 80% + of traffic is now encrypted – legacy tools can’t inspect SSL/TLS without crippling performance.
• Alert fatigue: Teams ignore 1,000+ daily false positives while critical alerts slip through.

“We’ve seen hospitals with ‘active’ IPS where 60% of critical traffic was uninspected – perfect for exfiltrating patient data.” —Protected Harbor

This isn’t just inefficiency. It’s the dangerous myth of ‘set-and-forget’ security-and it’s exposing you to breaches you won’t see coming.

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The Silent Catastrophes of Failing IDS/IPS

A broken security system isn’t just inconvenient – it’s catastrophic. In regulated sectors, it means fines, lawsuits, and irreversible brand damage.

Top 3 Hidden IDS/IPS Failures We See:

• Compliance Gaps: Unlogged events, poor policy tuning, or disabled inspection → HIPAA, PCI-DSS, or SOC 2 violations.
• Blind Spots: IoT/OT traffic ignored, cloud workloads unmonitored → attackers bypass rules undetected.
• Resource Drain: Overloaded hardware dropping packets, teams wasting 20+ hours/week on false alerts.

“A financial client’s IPS blocked legitimate transactions-costing $500K before we fixed its tuning.” —Protected Harbor

By the time your SIEM flashes red, attackers have been inside for weeks.

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4 Warning Signs Your IDS/IPS Is Failing

If you recognize these, your “guardians” are asleep:

• “Clean” audits despite breaches (missed detections).
• Team drowning in low-priority alerts (poor signal-to-noise ratio).
• Encrypted traffic dominates logs without inspection details.
• Vendors blame “misconfiguration” during incidents.

These aren’t glitches-they’re proof your perimeter is porous.

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How World-Class Threat Defense Actually Works

Protected Harbor rebuilt threat monitoring for hospitals, banks, and legal firms where failure isn’t an option:

• Behavior-Based AI + Endpoint Detection and Response (EDR): Combines
  network/endpoint visibility to catch zero-days and insider threats.
• Full-Stack Decryption: Inspects SSL/TLS traffic at scale without performance drops.
• Automated Tuning: Continuously optimizes policies using real-time threat intelligence.
• Unified Compliance Logging: Audit-ready reports for HIPAA, PCI, and NIST frameworks.

These best practices for IDS/IPS breach prevention close gaps legacy systems ignore.

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Case Study: How $500K of Hardware Became a Security Wake-Up Call

When one of America’s largest medical billing companies faced a catastrophic system crash during a critical migration, their $500,000 hardware investment turned into an unplugged art installation. With HIPAA compliance at risk and 20+ IT staff panicking, Protected Harbor uncovered:

• Critical Design Flaws: Database, remote, and application servers jammed into a single VM-crashing the system if any component overloaded.
• Zero Visibility: No monitoring, backups, or redundancy. Threats could roam undetected.
• Unrestricted Access: Customers had direct database access-a single error could trigger outages.

Protected Harbor’s Solution:

• Rebuilt infrastructure with High Availability clusters for automatic failover.
• Implemented 24/7 threat monitoring (including IDS/IPS) across 680+ VMs.
• Deployed Restricted Access Gateways via Remote Application Protocol (RAP).
• Automated resource tuning to eliminate bottlenecks.

Results:
✅ 99.99% uptime (zero critical outages in 3+ years)
✅ 50% faster applications
✅ 40% cost savings from eliminating redundancies
✅ 1,500% server increase with no performance loss
✅ Zero HIPAA findings in independent audits

“We replaced chaos with bulletproof visibility. Now they see threats coming-and stop them.” -Richard Luna, CEO, Protected Harbor

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Don’t Wait for the Breach Audit

If your IDS/IPS hasn’t been stress-tested in the last 6 months, assume it’s broken.

Protected Harbor transforms fragile Internet security with best practices for IDS/IPS breach prevention:

• 24/7 managed detection
• Compliance guarantees
• Endpoint Detection and Response (EDR) integration

Get Your Free IDS/IPS Health Check

Discover why intrusion detection system misses attacks in your environment.

Cut the Complexity. Get Protection That Works.

Free, No-Fuss Assessments Tailored to Your Risks that include:

1. IT Infrastructure Audit

• Find hidden cost drains, security gaps, and compliance risks in 90 minutes.
• Ideal if: You’re battling slowdowns, outages, or budget surprises.
  👉 Get Your Free IT Audit

2. IDS/IPS Threat Gap Analysis

• Discover why attacks slip through and fix blind spots in 1 day.
• Ideal if: Your team drowns in alerts or fears encrypted traffic.

No sales pitches. No vague reports. Just actionable fixes.

What are the next steps in AI? What about an application that you take a picture of your refrigerator and ask the application, which is using AI to give you a spicy interesting recipe based on what you have? What about if you use this service over time and the service starts to order from the store automatically your groceries. What about if the application using AI makes recommendation for new foods to try. After all, if the large training model has imported all recipes and many people who eat Salmon also like mustard, the maybe the app tells the store AI to add mustard seed your next shopping list.

The next steps in AI promise an exciting journey of innovation and progress. As artificial intelligence evolves, we can anticipate smarter, more intuitive technologies that seamlessly understand and adapt to human needs. Among the most prominent AI trends 2025 will bring, we’ll see breakthroughs in natural language processing, emotional intelligence, and real-time decision-making. Advances in machine learning will enable AI to grasp complex patterns, making predictions and decisions with increased accuracy. Ethical considerations will become pivotal, ensuring AI aligns with human values. Collaborations across industries will unlock new possibilities, from healthcare breakthroughs to personalized experiences. As future applications of artificial intelligence continue to grow, continual research, responsible development, and harmonious integration with human society will shape a landscape where AI enhances our lives in unimaginable ways.

What about a new Google service—AutoWrite—that reviews your email? This innovative tool represents one of the future applications of artificial intelligence, analyzing who you’ve responded to, how often, and how quickly. It gauges relationship priority and automatically drafts replies in your writing style, learned from past conversations. As you rate the responses from 1 to 100, the system improves. Eventually, with enough trust, you allow emails scoring above 90 to send automatically. This reflects AI trends 2025 that emphasize personalization, productivity, and trust-based automation.

And imagine a friendship app that connects you to a “dedicated connection.” The AI behind it has access to your messages, fitness data, and social networks. It wakes you up, asks about your dreams, and notes sleep disruptions reported by your wearable. The app, “Forever Yours,” detects emotional cues—perhaps triggered by recent arguments with your girlfriend—through texts and social posts. It uses learned therapy techniques from various websites to offer guidance and emotional support. Over time, “Forever Yours” begins to feel like a genuine companion. These emotionally intelligent platforms are a prime example of AI trends 2025 and the expanding future applications of artificial intelligence that aim to build deeper human–machine relationships.

All of these services, applications or features are underway now, and more beyond that.

Ai is to the 2020’s as Social Networks were to 2005+. Social Network have caused world wide problems with information silos where people self-isolate themselves. It is great to be able to easily keep up on a social network with my friends, but do I really need or want 500 Happy Birthday messages? Are those messages genuine or was it the system. What about messages that are paid for that appear to be from real people that I think I know? What about if those messages are pushing me to get mad at some cause or people?

We have not figured out yet how to manage Social Networks, Ai will have a similar impact.

AI will be integrated into peoples’ lives, and there will certainly be benefits, but at what cost?

I choose to believe that humans can adapt, but I have concerns we might not enough time to understand what is occurring.

Conclusion

As we step into the future of AI technology, we are witnessing the dawn of a new era—one where machines not only assist but also anticipate human needs with remarkable precision. The next steps in AI development are not just about smarter applications but about redefining our daily experiences, from personalized food recommendations to emotionally intelligent digital companions. For businesses, the AI roadmap involves embracing automation, predictive analytics, and adaptive communication tools to gain competitive advantages. However, these advancements must be balanced with ethical next steps in AI, ensuring transparency, privacy, and responsible use. As AI trends for the future continue to evolve rapidly, society must remain vigilant, thoughtful, and proactive. Much like the unanticipated consequences of social networks, AI carries both great promise and potential pitfalls. Understanding and preparing for this duality will be essential to harnessing its full potential while preserving what makes us human.

AI can stand for both Automated Intelligence and Artificial Intelligence, and it’s important to understand the distinction between the two.

Imagine AI as a super-smart robot friend! AI, or Artificial Intelligence, is when computers learn to think and make decisions like humans. It’s like teaching your robot buddy to recognize colors, play games, or even understand when you’re happy or sad. AI helps machines learn from experiences and become good at tasks without being told exactly what to do. It’s like having a friend who learns and gets better every time you play together. So, AI is like magic computer brains that make our machines and robots super clever and helpful!

There seems to be a lot of confusion among professionals and laypeople regarding the difference and functionality of these two concepts.

Automated Intelligence has been in existence for quite some time. At its core, it involves predicting actions based on patterns. A typical example of Automated Intelligence is a spam filter. As a user, when you mark five emails as spam, the spam filter utilizes those marked emails as a reference to determine which other emails are likely to be spam. Future emails are then compared against the reference template and variations of the templated emails, allowing the system to learn and improve. If the system makes a mistake, the user can mark an incorrectly classified email as “good,” and the algorithm will adjust accordingly.

Automated Intelligence is task-oriented and driven, providing significant assistance in many cases. Grammar checkers are another example of Automated Intelligence. They analyze the context of words and learn the user’s patterns. While some grammar rules are universal, such as the distinction between “their” and “there,” other rules are more subjective, and a reliable grammar checker learns the user’s preferred style through their writing.

This form of Automated Intelligence is focused on specific tasks and requires human management, ultimately serving to support humans in their activities.

On the other hand, Artificial Intelligence is an entirely different concept, and it is neither truly artificial nor intelligent.

As humans increasingly document our conversations digitally, we have amassed an enormous database of raw information. Platforms like CHAT GPT were partially trained on Reddit. Consider the content on Facebook, emails, websites, and all the digital content created by humans over the past three decades. This vast pool of information represents a wealth of human interactions and reactions. Some of it is marketing-focused, legal-focused, or politically-focused, while other content is intended to evoke laughter or anger. It encompasses the entire spectrum of human emotions. Think of this extensive collection of data as a massive database.

The challenge with such a database is that not all entries carry the same weight or significance in our minds. For example, articles about constructing a bomb are treated with the same importance as articles about Mother Teresa. However, as humans, we inherently value the articles about Mother Teresa’s charitable work more than instructions on building a bomb. In a large database, our subjective prioritization cannot be easily measured, as all data points are treated equally.

Artificial Intelligence goes beyond the capabilities of Automated Intelligence, but the key differentiating factor lies in the process of “training.”

Training AI developers often highlight the complexity and elegance of the training process. At its core, training involves inputting data to allow the system to perceive and comprehend patterns. Referring back to the previous example of marking spam, this process trains the system to identify spam. In modern systems, training involves reviewing vast portions of the human-created content database.

Modern CPUs contain billions of transistors and possess tremendous processing power. AI training utilizes this processing capability, especially through parallel processing, to categorize, process, and learn the patterns of human communication. Once the system has absorbed and comprehended the patterns, it can respond with the most probable answer based on what it has learned and calculated from the review data (the human database). This extensive review process is commonly referred to as a “large model.” The “training” involves categorizing and processing each question and response.

I hope this clarifies the distinction between Automated Intelligence and Artificial Intelligence, as well as sheds light on the training process in AI systems.

Please let us know if you have any further questions or if there’s anything else we can assist you with.

Can AI be helpful in my job? The short answer is yes, there are some tasks that AI can be really helpful with. One example, for this white-paper I asked ChatGPT “Can you make a slide deck on the helpful points of AI?” and it output the following.

Slide 1: Title

Catchy title introducing the topic of the presentation.

Slide 2: Introduction

Briefly introduce yourself and provide an overview of the presentation’s purpose.

State the benefits of AI in the workplace.

Slide 3: Automation and Efficiency

Highlight how AI automates repetitive tasks, saving time and increasing productivity.

Mention specific examples like data entry, document processing, and email filtering.

Slide 4: Intelligent Virtual Assistants

Explain how AI-powered virtual assistants can handle routine queries, providing 24/7 support and freeing up human resources.

Describe how they can improve customer service and reduce workload on employees.

Slide 5: Data Analysis and Insights

Discuss how AI can analyze large volumes of data quickly, extracting meaningful insights and patterns.

Emphasize the benefits of data-driven decision-making and improved operational efficiency.

Slide 6: Natural Language Processing (NLP)

Explain the concept of NLP and its applications.

Highlight how NLP can enhance communication, enable language translation, and aid in document summarization.

Slide 7: Enhanced Security

Discuss how AI can contribute to office security by detecting and preventing potential threats.

Mention applications like network traffic analysis and cybersecurity breach detection.

Slide 8: Intelligent Document Management

Explain how AI can assist in organizing and managing documents efficiently.

Highlight features like automatic categorization, tagging, and information extraction.

Slide 9: Workflow Optimization

Discuss how AI can analyze workflow patterns, identify bottlenecks, and provide recommendations for process improvements.

Mention how it can optimize resource allocation and enhance overall productivity.

Slide 10: Predictive Analytics

Explain how AI can utilize historical data and machine learning algorithms to make accurate predictions.

Highlight applications like sales forecasting, demand planning, and customer behavior analysis.

Slide 11: Ethical Considerations

Emphasize the importance of ethical AI implementation, including transparency, accountability, and privacy.

Slide 12: Conclusion

Summarize the key points discussed throughout the presentation.

Reinforce the benefits of AI in the office environment.

Slide 13: Q&A

Allocate a slide for audience questions and provide answers or initiate a discussion.

Not a bad starting point but the presentation is missing a number of points, for example, providing Legal or Medical research summery assistance, or improve communications. My point is as a research assistant this gives me a good starting point. You might try using this approach for your next class assignment or presentation. Using AI as a research assistant on topics you know, allows you to focus on how the content should be organized and communicated and not the basic framework.

Remember the training model – Reddit and other web sources. Those sources will have valid and incorrect information, and AI can’t tell which one is valid and which isn’t. AI is not judging the data it is learning from, it is looking how often like-minded data exists. If all web data on a topic is false, then AI will give completely incorrect information.

I urge you to tread lightly when using AI on topics you do not know, do not trust that what ChatGPT or other AI sites produce is correct, it is not a super smart brain – it is summarizing data it has absorbed and it could have easily reached the wrong conclusion.

AI training is at the point of a precocious 5-year-old who has heard a cure word. The 5-year-old who hears a curse word can’t help but to repeat it and based on adult’s feedback senses something is different about the word, so they use it a lot, until confronted and schooled by an adult.

One attorney appeared who knew the material appeared to get lazy and assumed ChatGPT was a super-brain and included the output without review and without editing is now being called in front of hte court to explain why none of the references used in his submission where valid – https://www.nytimes.com/2023/06/08/nyregion/lawyer-chatgpt-sanctions.html.

So the best way to use AI is to use it as a sounding board, consultant, research assistant, not as an expert. Even human experts can be wrong, and AI can be very wrong. Properly used it can be a significant time saver.

Here is another example, what if I am having a dinner party for 4 and some of the guests are on the Mediterranean Diet, I have some basic items in my refrigerator, but I need some ideas. In the past I would have used a search engine search, which might then I would need to calculate an ingredients list, or I can ask ChatGPT; “I have eggs, milk, spices, and vegetables please give me a spicy recipe for 4 for dinner following the Mediterranean diet”. The result is;

Here’s a spicy Mediterranean-inspired recipe for dinner using eggs, milk, spices, and vegetables:

Spicy Shakshuka with Roasted Vegetables

Ingredients:

1 tablespoon olive oil

1 onion, finely chopped

2 garlic cloves, minced

1 red bell pepper, diced

1 yellow bell pepper, diced

1 zucchini, diced

1 eggplant, diced

1 teaspoon cumin

1 teaspoon paprika

1/2 teaspoon cayenne pepper (adjust to taste)

1 can (400g) diced tomatoes

Salt and pepper to taste

4-6 large eggs

Fresh parsley or cilantro, chopped (for garnish)

Instructions:

Preheat the oven to 400°F (200°C). Place the diced zucchini and eggplant on a baking sheet, drizzle with olive oil, and season with salt and pepper. Roast in the oven for 20-25 minutes until the vegetables are tender and lightly browned.

While the vegetables are roasting, heat olive oil in a large skillet or frying pan over medium heat. Add the chopped onion and sauté until it becomes translucent, about 5 minutes.

Add minced garlic, diced red and yellow bell peppers to the skillet, and cook for an additional 5 minutes until the peppers soften.

Stir in the cumin, paprika, and cayenne pepper, and cook for a minute to toast the spices.

Add the diced tomatoes to the skillet, season with salt and pepper, and simmer the mixture for about 10 minutes to allow the flavors to meld.

Using a spoon, create small wells in the tomato mixture and crack the eggs into the wells. Cover the skillet and cook for 5-8 minutes until the eggs are cooked to your desired doneness.

Remove the roasted vegetables from the oven and add them to the skillet, gently mixing them with the tomato and egg mixture.

Sprinkle the chopped parsley or cilantro over the top for garnish.

Serve the spicy shakshuka with roasted vegetables hot, accompanied by crusty bread or pita for dipping.

This recipe incorporates the bold flavors of Mediterranean spices, roasted vegetables, and eggs cooked in a rich tomato sauce.

There is no information if this is a good tasting recipe but since the AI training data included real recipes then most likely it will. Again, this is a reference, if I have experienced that garlic bothers my guest then I can substitute another spice or I can AI for a revised recipe but my point is I am using AI as a reference tool and then working from there.

These are two examples of how ChatGPT can be used as a tool or an assistant to help people process, but only when used correctly.