Secure by Design: Why having Security Products doesn’t mean being secure!

Welcome to Cybersecurity Awareness Month 2024! As part of our commitment to advancing security, this is the first blog in our series, and we’re kicking it off with an important topic: Secure by Design.

As a leading Managed Services Provider (MSP) and cybersecurity experts, Protected Harbor is committed to a security-first philosophy.  In today’s rapidly evolving cyber threat landscape, relying on reselling security products is lazy.  At Protected Harbor, we differentiate ourselves by adopting a Secure by Design approach, deeply embedding security into every aspect of our technology infrastructure and service offerings.  This proactive, architecture-based strategy ensures that security is not an afterthought but an inherent feature from the start—unlike MSPs that rely solely on external security products.

In this article we’ll learn What is Secure by Design: and why having security products doesn’t mean being secure!

What Does Secure by Design Mean?

Secure by design refers to an approach that integrates security into the core of software and systems development rather than adding it as a separate layer. In contrast to the common practice of selling standalone security products that treat vulnerabilities reactively, this methodology ensures that every component—whether software, hardware, or network architecture—is meticulously designed to anticipate, mitigate, and eliminate potential security risks before they are ever introduced into the market.

To fully understand why secure by design is critical and how Protected Harbor outperforms MSPs that merely resell products, it’s essential to delve deeper into the core principles that set this security strategy apart.

Secure by Design vs. MSPs Reselling Security Products

When an MSP sells security products without integrating secure design principles into their services, they are effectively offering band-aid solutions.  These products may address specific vulnerabilities or threats but often fail to address the systemic security risks that arise from poor design, outdated infrastructure, or misconfigurations.  This reactive approach can leave organizations vulnerable to emerging threats, as many of these products are only effective against known vulnerabilities or require continuous monitoring, patches, and manual updates.

Protected Harbor, on the other hand, integrates security into every layer of the infrastructure and lifecycle of the services we offer, making it not just a technical feature but a core business requirement.  This paradigm shift in security ensures that our clients are protected against both known and unknown vulnerabilities from the outset, instead of being lulled to feel secure, simply because you deploy external security tools.

Why Secure by Design is the Future of Cybersecurity

The secure by design methodology allows us to mitigate risks before they materialize. Here’s why this approach is essential:

1. Proactive Risk Mitigation: Rather than reacting to breaches after they occur, secure by design addresses security risks during the development and deployment stages, ensuring that vulnerabilities are identified and resolved early. MSPs reselling security products typically take a reactive approach, dealing with issues only after they have been exploited.
2. Reduced Patchwork Solutions: When security is integrated into the design, it minimizes the need for customers to continuously apply patches or buy additional security products to secure their infrastructure. The reliance on patches is one of the primary reasons that security breaches continue to occur with MSPs that solely rely on selling security tools.
3. Comprehensive Protection: Secure by design ensures that all systems, including operating systems, applications, networks, and cloud environments, are protected from end to end. In contrast, MSPs focusing on standalone products often leave gaps in protection, especially when multiple third-party tools are used, which may not fully integrate or cover all potential vulnerabilities.

Key Principles of Secure by Design

Protected Harbor’s success in delivering comprehensive security hinges on our strict adherence to the key principles of secure by design:

1. Take ownership of customer security outcomes : We believe that security responsibility should rest with us, the service provider, and not the customer. Unlike MSPs that push this responsibility back onto clients through product purchases, Protected Harbor takes full ownership of ensuring that every aspect of your IT environment is secure from the ground up.
2. Embrace radical transparency and accountability: We maintain radical transparency regarding vulnerabilities and performance issues. Our clients are never in the dark about potential risks, and we actively share real-time updates, alerts, and analytics to ensure complete accountability and visibility. This contrasts sharply with MSPs who only report after an issue has occurred and who may not have full visibility over third-party tools.
3. Lead from the top and security as a business priority: At Protected Harbor, security is not relegated to an IT concern—it is an organization-wide priority, driven by executive-level commitment and continuously refined through training, investment, and monitoring. In contrast, MSPs that focus solely on reselling products may treat security as a secondary concern, separate from core business goals like service uptime or network maintenance.

How Protected Harbor Implements Secure by Design Principles

Protected Harbor doesn’t just talk about secure by design—we implement it in every aspect of our services, making us a trusted partner in ensuring our clients’ long-term cybersecurity. Below are key tactics we employ to operationalize these principles:

1. Security-Centric Culture

Our teams are trained to view security as integral to all business functions. From product development to deployment and ongoing support, every stage of our process includes security considerations.

2. Custom Threat Modeling

We don’t rely on one-size-fits-all solutions. Every client receives a tailored threat model specific to their infrastructure and business needs. This allows us to anticipate and defend against both general and targeted threats—something standalone security products cannot offer.

3. Secure Coding Practices

Our in-house development teams follow secure coding practices to ensure that every software component, from applications to databases, is built to prevent vulnerabilities from being introduced.

4. Defense in Depth

Protected Harbor employs a multi-layered defense strategy, combining firewalls, encryption, and intrusion detection systems to fortify your infrastructure. This comprehensive security framework offers a level of protection far beyond what an individual security product could provide.

5. Automated Security Testing

We use automated tools to continually test our systems and identify potential vulnerabilities before they can be exploited. This proactive approach to security testing is essential to catching threats early and preventing breaches.

6. Fail-Safe Defaults and Security Configuration

Out of the box, our systems are configured with fail-safe defaults, meaning your network is secure the moment it is set up. This is a critical advantage over MSPs that sell products requiring significant configuration to be effective.

7. Develop a Comprehensive Vulnerability Management Program

A comprehensive vulnerability management program enables your organization to assess and prioritize vulnerabilities based on risk levels and exposure, proactively mitigate known weaknesses, maintain adherence to security standards and regulations, and ultimately reduce the overall attack surface. This helps enhance your organization’s security posture.

Rather than solely focusing on patching vulnerabilities discovered internally or externally, your vulnerability management program should emphasize identifying and addressing the root causes of these vulnerabilities. By doing so, you can eliminate entire categories of weaknesses, leading to stronger security not only for your product but for the broader software industry.

8. Implement Continuous Monitoring and Alerts

Security is an ongoing process that demands continuous improvement and vigilance. Organizations should set up continuous monitoring systems to track their IT infrastructure, applications, and systems, enabling real-time detection of potential security threats and vulnerabilities. A combination of manual oversight and automated tools is recommended, as automation can significantly enhance the cost-effectiveness, consistency, and efficiency of continuous monitoring.

Why Protected Harbor Excels Over MSPs Reselling Security Products

At Protected Harbor, we see the limitations of relying solely on standalone security products. Here’s why our secure by design approach is superior:

1. Integrated Security vs. Patchwork Solutions: Security is baked into every aspect of our service offerings, reducing the need for separate tools or products. This results in a seamless security experience where there are fewer weak points and minimal gaps in coverage.
2. Proactive vs. Reactive: With secure by design, we eliminate potential threats during the development phase rather than reacting to them after a breach occurs. MSPs that sell security products typically offer solutions that address vulnerabilities only after they’ve been discovered, leaving clients exposed to unknown threats.
3. Comprehensive Accountability: When we deploy a system, we take ownership of its security throughout its lifecycle. Unlike MSPs that offload this responsibility to clients or third-party products, we are accountable for every aspect of your cybersecurity.
4. Cost-Effective Protection: With secure by design, there’s no need to invest in a long list of security products. Everything is secure from the ground up, making it a more cost-effective solution in the long run. MSPs that resell security tools often require clients to purchase multiple products, leading to higher costs without proportional benefits.

Conclusion

Secure by design isn’t just a security framework; it’s the future of cybersecurity, and at Protected Harbor, it’s the foundation of everything we do. By building security into the very architecture of our services, we offer clients unmatched protection against both known and emerging threats, surpassing the patchwork solutions provided by MSPs that simply resell security products. With us, your infrastructure is secure by design, giving you peace of mind and a stronger defense against today’s cyber risks.

Learn more about how Protected Harbor can help you implement a secure-by-design approach by scheduling a personalized demo today!

Protecting Patients Data 101

Protecting data in the healthcare industry is an enormous challenge. Healthcare providers and their business associates must strike a delicate balance between maintaining patient privacy, delivering quality care, and adhering to stringent regulatory frameworks like HIPAA and the Health Information Technology for Economic and Clinical Health (HITECH) Act. Given the sensitivity and value of Protected Health Information (PHI) to both individuals and criminals, healthcare organizations are bound by rigorous data protection rules, with severe penalties for non-compliance.

Unlike other industries, healthcare data protection regulations such as HIPAA do not prescribe specific technologies. Instead, they require that healthcare organizations and covered entities ensure that patient information is secure, accessible only to authorized personnel, and used strictly for authorized purposes. It’s up to each organization to decide which security measures best suit their needs to meet these objectives.

In today’s threat landscape, the healthcare industry faces heightened risks. Organizations that proactively adopt best practices for healthcare data protection are better positioned to maintain compliance and reduce their exposure to costly breaches. Below are 10 key strategies healthcare organizations should implement to protect sensitive health data and comply with applicable regulations.

1. Educate Healthcare Staff

Human error remains one of the most significant threats to healthcare data security. Simple mistakes or carelessness can have devastating consequences. Regular security awareness training equips healthcare staff with the knowledge needed to make informed decisions, reducing the risk of accidental data breaches.

Training should cover common risks like phishing, secure use of systems, and appropriate handling of sensitive information. Informed employees are more likely to recognize suspicious activity and adhere to the organization’s security protocols, helping to create a strong first line of defense.

2. Restrict Access to Data and Applications

Restricting access to data is crucial for safeguarding sensitive health information. By implementing strong access controls, healthcare providers can ensure that only authorized personnel have access to patient data, limiting exposure to unauthorized individuals.

Multi-factor authentication (MFA) adds an extra layer of security, requiring users to verify their identity using two or more validation methods. These can include something the user knows (like a password), something the user possesses (such as a smart card), or a biometric factor (such as a fingerprint). MFA helps ensure that only legitimate users can access sensitive healthcare applications and data.

3. Implement Data Usage Controls

While access controls limit who can view the data, usage controls take it a step further by monitoring how that data is used. Data usage controls help identify risky behaviors or malicious activity in real-time and can automatically block or flag certain actions, such as sending unauthorized emails, uploading sensitive data to the web, or copying data to external devices.

Data discovery and classification tools play a critical role in this process by identifying and tagging sensitive data, ensuring that it receives the appropriate level of protection.

4. Log and Monitor Use

Comprehensive logging and monitoring of data access and usage provide a clear picture of who is accessing patient information, when and from where. This allows organizations to track user behavior and detect any abnormal activity, which could signal a security breach.

Logging can also be valuable for auditing purposes, helping to ensure compliance with HIPAA and other regulations. If a breach occurs, logs can help identify the root cause, enabling organizations to quickly respond and mitigate damage.

5. Encrypt Data at Rest and in Transit

Encryption is one of the most effective ways to protect sensitive healthcare data. By encrypting data at rest and in transit, organizations make it much harder for attackers to gain access to readable information, even if they intercept or breach systems.

HIPAA recommends—but does not mandate—encryption, leaving healthcare providers to decide what’s appropriate for their environment. Encryption ensures that only authorized individuals can decrypt and access data, keeping patient information confidential and secure.

6. Secure Mobile Devices

Mobile devices such as smartphones and tablets are increasingly used in healthcare, making them a target for cyberattacks. To mitigate the risk, healthcare organizations must implement robust mobile device security measures. This includes enforcing strong password policies, encrypting sensitive data stored on devices, and enabling the ability to remotely wipe or lock lost or stolen devices.

Additionally, healthcare organizations should monitor mobile devices for suspicious activity and ensure that staff are trained on mobile security best practices.

7. Mitigate Connected Device Risks

The rise of the Internet of Things (IoT) means more devices in healthcare are connected to networks, from blood pressure monitors to surveillance cameras. These connected devices are vulnerable to cyberattacks, so it’s essential to secure them properly.

IoT devices should be placed on separate networks, regularly monitored, and kept up to date with the latest security patches. Organizations should also disable non-essential services on devices and use strong authentication methods to prevent unauthorized access.

8. Conduct Regular Risk Assessments

Conducting regular risk assessments is critical for identifying potential vulnerabilities and weaknesses in a healthcare organization’s security posture. Risk assessments should evaluate not only the internal processes and systems but also the security practices of vendors and business associates that handle PHI.

By proactively identifying risks, healthcare organizations can address potential issues before they lead to a breach, ensuring that they are continuously improving their security defenses.

9. Back up Data to a Secure, Offsite Location

Cyberattacks like ransomware can not only expose sensitive data but also disrupt operations and compromise the availability of critical patient information. Offsite data backups provide a safeguard in the event of a disaster, ensuring that healthcare organizations can recover data and continue operations.

Data backups should be encrypted and stored in secure locations, and organizations should establish clear policies for backup frequency and disaster recovery procedures.

10. Evaluate Business Associates’ Compliance

Healthcare organizations are increasingly reliant on third-party vendors to process and store sensitive information, making it essential to carefully evaluate the security practices of all business associates. HIPAA requires healthcare providers to obtain “satisfactory assurances” from their partners and subcontractors that PHI will be adequately protected.

Under the HIPAA Omnibus Rule, organizations are responsible for the security practices of their business associates. As such, organizations must ensure that vendors comply with HIPAA and other relevant regulations and implement stringent security measures.

How Protected Harbor Secures Health Data

At Protected Harbor, we understand the unique challenges faced by healthcare organizations in safeguarding patient data. Our approach to healthcare, IT is designed to offer robust security, ensuring that health information is protected at every stage—from transmission to storage. We implement the latest encryption techniques, secure mobile device management, and continuous monitoring to detect and address threats in real-time.

We also conduct regular risk assessments and ensure that all our services comply with HIPAA, GDPR and HITECH requirements, helping healthcare organizations avoid costly penalties and maintain compliance. In addition to providing secure cloud solutions, we partner with organizations to back up their data to secure locations, safeguarding against ransomware and other data loss scenarios.

To learn more about how Protected Harbor can help secure your healthcare data Download our Whitepaper Today.

Ready to enhance your healthcare data protection strategy? Contact Protected Harbor to see how our tailored IT solutions can protect your organization’s sensitive information and ensure compliance.

Understanding and Defending Against Zero-Day Vulnerabilities

In cybersecurity, zero-day vulnerabilities represent a significant challenge for organizations. These unknown and unpatched software flaws are a hacker’s dream, providing a gateway for infiltration before anyone knows they exist. In this article, we’ll dive deep into zero-day vulnerabilities, explore real-world examples, and offer strategies to protect your organization from these elusive threats. Additionally, we will examine how solutions like Datto AV and Datto EDR can help mitigate these risks.

What is a Zero-Day Vulnerability?

A zero-day vulnerability is a software flaw that is unknown to the vendor and, therefore, has no available fix at the time of discovery. The term “zero-day” signifies that the vendor has zero days to address the flaw before it can be exploited by malicious actors. This makes zero-day vulnerabilities particularly dangerous because they exploit a window of exposure before any patches or defenses can be deployed.

Understanding Zero-Day Exploits and Attacks

Zero-Day Vulnerability: A flaw in software that is unknown to the vendor, leaving systems exposed to potential exploitation.

Zero-Day Exploit: The method used by attackers to take advantage of a zero-day vulnerability, which can include injecting malicious code or gaining unauthorized access.

Zero-Day Attack: An attack that uses a zero-day exploit to compromise a system, occurring before the vendor can address the vulnerability, often leading to significant damage.

The Danger and Impact of Zero-Day Attacks

Unknown Vulnerabilities: Zero-day vulnerabilities are unknown to both vendors and users, making them extremely hard to detect and defend against.

Exploitation Window: There is a critical period between when attackers discover the vulnerability and when a patch is released, during which systems are highly vulnerable.

Detection and Mitigation Challenges: Zero-day attacks often lack signatures and use advanced evasion techniques, making them difficult to detect and mitigate.

Impact:

Data Breaches: Compromising sensitive information such as personal data, financial records, and intellectual property.

Financial Losses: Costs related to data recovery, legal fees, regulatory fines, and compensation.

Reputation Damage: Loss of customer trust and business, leading to a tarnished brand image.

Operational Disruption: Downtime and productivity losses due to compromised systems and interrupted services.

Lifecycle of a Zero-Day Threat

Discovery: Attackers discover a vulnerability before the vendor, through methods like reverse engineering or penetration testing.

Exploitation: Attackers create and deploy exploits, using techniques such as custom malware or social engineering.

Detection: Security researchers or vendors identify the exploit through network monitoring, suspicious activity analysis, or user reports.

Mitigation: The vendor develops and releases a patch to fix the vulnerability, and users must apply the patch to protect their systems.

Common Targets for Zero-Day Attacks

Large Enterprises and Corporations: Hold vast amounts of sensitive data, including financial records and intellectual property.

Government Agencies: Contain critical information and infrastructure, with attacks potentially disrupting national security and public services.

Financial Institutions: Hold financial data, making them prime targets for theft and fraud.

Healthcare Organizations: Targeted for sensitive patient data, with attacks disrupting patient care and compromising privacy.

Educational Institutions: Attacked for research data and personal information, affecting academic activities and research projects.

Noteworthy Individuals: High-profile individuals targeted for personal data and credentials, leading to identity theft and financial fraud.

Notable Examples of Zero-Day Attacks

Chrome Zero-Day Vulnerability (CVE-2024-0519): In 2024, a memory corruption bug in the V8 JavaScript engine of Google Chrome allowed attackers to execute arbitrary code. Google responded promptly with a security update to patch the vulnerability.

MOVEit Transfer Zero-Day Attack (CVE-2023-42793): In 2023, a vulnerability in MOVEit Transfer software allowed Remote Code Execution and Authentication Bypass, leading to data breaches and operational disruptions. Mitigation measures and patches were quickly implemented to address the flaw.

Detecting Zero-Day Vulnerabilities

Behavioral Analysis: Monitoring for unusual behavior that may indicate an exploit.

Heuristic Analysis: Using algorithms to identify patterns suggesting a zero-day attack.

Signature-Based Detection: Comparing known attack signatures to detect anomalies.

Machine Learning and AI: Leveraging AI for pattern recognition to detect unknown threats.

Threat Intelligence: Gathering and analyzing information about potential threats from various sources.

Preventing Zero-Day Attacks

Regular Software Updates and Patch Management: Ensuring all software is up to date with the latest security patches.

Network Segmentation: Dividing the network into segments to limit the spread of an attack.

Application Whitelisting: Allowing only approved applications to run on the network.

Intrusion Detection and Prevention Systems (IDS/IPS): Detecting and preventing malicious activity.

Endpoint Protection Solutions: Using tools like Datto AV and Datto EDR to protect endpoints.

Antivirus Software: Employing robust antivirus solutions to detect and mitigate threats.

How Protected Harbor Can Help

Penetration Testing and EDR Solutions: Protected Harbor offers advanced tools to prevent zero-day attacks, including real-time threat detection, advanced behavioral analysis, and comprehensive endpoint protection.

Real-Time Threat Detection: Identifies and mitigates threats as they occur, allowing for immediate response to potential attacks.

Advanced Behavioral Analysis: Detects unusual activity that may indicate an attack by continuously monitoring system behavior.

Comprehensive Endpoint Protection: Ensures all endpoints in the network are protected from potential threats.

Conclusion

Zero-day vulnerabilities pose a significant threat to organizations due to their unknown nature and the difficulty in defending against them. By understanding what zero-day vulnerabilities are, how they are exploited, and the impact they can have, organizations can better prepare and protect themselves. Solutions like Protected Harbor Penetration Testing and EDR are designed to provide robust protection against these threats, ensuring that your organization remains secure.

Request an IT Audit from Protected Harbor today to see how vulnerable you are and how we can help you prevent zero-day attacks and protect your critical data.

FAQs

What is a zero-day vulnerability?

A zero-day vulnerability is a software flaw unknown to the vendor, with no available fix at the time of discovery, making it susceptible to exploitation.

How do zero-day exploits work?

Zero-day exploits use methods like injecting malicious code or gaining unauthorized access to take advantage of a zero-day vulnerability.

Why are zero-day attacks so dangerous?

Zero-day attacks are dangerous because they exploit unknown vulnerabilities, leaving systems unprotected and highly vulnerable.

How can organizations detect zero-day vulnerabilities?

Organizations can detect zero-day vulnerabilities through behavioral analysis, heuristic analysis, signature-based detection, machine learning, and threat intelligence.

What measures can be taken to prevent zero-day attacks?

Preventive measures include regular software updates, network segmentation, application whitelisting, IDS/IPS, endpoint protection solutions, and antivirus software.

How does Protected Harbor help in preventing zero-day attacks?

Protected Harbor offers penetration testing, EDR solutions, real-time threat detection, advanced behavioral analysis, and comprehensive endpoint protection to safeguard against zero-day attacks.

What is Network Infrastructure Design

In today’s digital age, a robust network infrastructure is the backbone of any successful organization. Whether a small business or a large enterprise, an efficient and secure network design is crucial for seamless operations, data security, and future scalability. This comprehensive guide delves into the intricacies of what is network infrastructure design, offering insights and best practices to help you build a network that meets your organization’s needs.

What is Network Infrastructure Design?

Network infrastructure design refers to the planning and structuring of a network, including hardware, software, connectivity, communication protocols, and policies that support data exchange and resource sharing within an organization. A well-designed network ensures efficient data flow, security, and scalability.

Importance of a Well-Designed Network Infrastructure

A well-designed network infrastructure enhances operational efficiency, reduces downtime, improves security, and supports the growth of an organization. It provides a reliable framework for communication, data transfer, and access to resources.

Components of Network Infrastructure

1. Hardware: Routers, switches, servers, cables, and other physical devices.
2. Software: Network management tools, operating systems, and applications.
3. Connectivity: Wired and wireless connections that enable communication.
4. Protocols: Standards and procedures for data exchange.
5. Security: Measures to protect data and network resources.

Types of Network Infrastructure

1. Local Area Network (LAN): Connects devices within a limited area, like an office.
2. Wide Area Network (WAN): Connects devices over a large geographic area.
3. Metropolitan Area Network (MAN): Spans a city or a large campus.
4. Wireless Networks: Use wireless signals for connectivity.
5. Cloud Networks: Leverage cloud resources for network services.

Steps in Designing Network Infrastructure

Assessing Network Requirements

1. Understanding Business Needs: Identify the objectives and requirements of the organization.
2. User Requirements: Determine the number of users and their network needs.
3. Data Requirements: Assess the types of data and their flow within the network.
4. Application Requirements: Identify critical applications and their network demands.

Planning and Designing the Network

1. Network Topology: Choose an appropriate topology (star, mesh, ring, etc.) based on needs.
2. Hardware Selection: Select the right routers, switches, servers, and other hardware.
3. Software and Protocols: Determine necessary software and communication protocols.
4. Security Measures: Plan for firewalls, intrusion detection systems, and other security tools.
5. Scalability: Ensure the network can grow with the organization.

Implementation and Testing

1. Deployment: Install and configure network components.
2. Testing: Conduct thorough testing to ensure functionality and performance.
3. Optimization: Fine-tune settings for optimal performance.
4. Documentation: Maintain detailed documentation for future reference.

Best Practices for Network Infrastructure Design

Ensuring Network Security

1. Firewalls: Deploy robust firewalls to protect against unauthorized access.
2. Encryption: Use encryption to protect data in transit.
3. Access Controls: Implement strong access control policies.
4. Regular Audits: Conduct regular security audits and vulnerability assessments.

Optimizing Network Performance

1. Load Balancing: Distribute traffic evenly across servers.
2. Quality of Service (QoS): Prioritize critical applications and services.
3. Monitoring: Use network monitoring tools to track performance and identify issues.
4. Redundancy: Implement redundant paths to ensure network availability.

Scalability and Future-Proofing

1. Modular Design: Use a modular approach to facilitate easy upgrades.
2. Capacity Planning: Regularly review and plan for future capacity needs.
3. Emerging Technologies: Stay informed about new technologies and trends.
4. Vendor Support: Choose vendors that offer long-term support and upgrades.

Challenges in Network Infrastructure Design

Common Challenges

1. Security Threats: Constantly evolving threats require ongoing vigilance.
2. Scalability Issues: Rapid growth can strain network resources.
3. Budget Constraints: Balancing cost with quality and performance.
4. Technical Complexity: Designing and managing complex networks.

Overcoming Challenges

1. Regular Training: Ensure staff are trained in the latest technologies and best practices.
2. Effective Planning: Invest time in thorough planning and requirement analysis.
3. Vendor Partnerships: Collaborate with reliable vendors for support and resources.
4. Proactive Management: Monitor and manage the network proactively to anticipate issues.

Protected Harbor: Your Partner in Network Infrastructure Design

At Protected Harbor, we are dedicated to providing top-tier managed services and network management expertise across the United States. With years of experience and a team of highly skilled professionals, we specialize in designing, implementing, and maintaining robust network infrastructures tailored to your organization’s unique needs. Our services ensure optimal performance, security, and scalability, empowering your business to thrive in a competitive landscape.

Conclusion

Designing a robust network infrastructure is critical for the smooth operation and growth of any organization. By understanding the key components, following best practices, and staying updated with emerging trends, you can build a network that meets your current needs and is prepared for future challenges. Whether you’re a small business or a large enterprise, investing in a well-designed network infrastructure will pay off in improved efficiency, security, and scalability.

Ready to design a network infrastructure that propels your business forward? Contact Protected Harbor for expert guidance and services that ensure your network is secure, efficient, and scalable. Partner with us to unlock the full potential of your network infrastructure.

iOS 18—Top New Security and Privacy Features to Keep Your iPhone Safe

Apple’s upcoming iOS 18 update is set to debut alongside the launch of the Latest iPhone, bringing a host of exciting new security and privacy features. The official release is slated for September 9, with the iPhone 16 hitting shelves shortly after. If you’re a fan of security improvements and a seamless user experience, you’ll be thrilled to explore the updates iOS 18 brings to the table.

Among the standout features are an integrated password manager app, enhanced privacy options for apps, and more granular control over the data shared across your device. Let’s take a deep dive into these exciting changes coming to your iPhone in just a few days.

1. iOS 18’s Built-In Password Manager App

For the first time, iPhone users will gain access to a built-in password manager on iPhones running iOS 18. This update marks a significant improvement over the existing iCloud Keychain, which, while functional, doesn’t offer the depth or ease of use seen in other third-party password managers like 1Password or LastPass. The new app will seamlessly integrate into your iPhone, iPad, and macOS devices running macOS Sequoia, providing a unified and more secure way to manage your credentials.

Key Features:

• End-to-End Encryption: Security remains a top priority, with all credentials protected by end-to-end encryption.
• User-Friendly Interface: The new app features an intuitive layout, making it easier to create, store, and manage credentials for apps and websites.
• Security Alerts: You’ll receive warnings if any of your passwords are weak or exposed in a data breach, allowing you to change them immediately.
• Easy Sharing: You can securely share specific passwords with trusted contacts, creating groups to control access.
• Search Functionality: A search bar enables you to find and manage specific credentials quickly.
• Integration with Face ID and Touch ID: For those already using iCloud Keychain, transitioning to this new system is seamless—just authenticate with Face ID or Touch ID.

The password manager is designed to give users an easier, more secure way to handle passwords across devices. Future updates will likely include the ability to import passwords from third-party apps like LastPass, but this feature won’t be available at launch.

Jake Moore, a global cybersecurity advisor at ESET, highlights the ease of use while emphasizing that the app balances security with user convenience: “The upcoming Passwords app on iOS 18 offers a simple solution for accessing passwords, balancing security with ease of use.”

2. Locked and Hidden Apps: A New Layer of Protection

Another welcome iOS 18 feature is the ability to lock sensitive apps or hide them entirely. This enhancement provides greater control over who can access specific apps and the data stored within them. Once you enable this feature, only you can unlock the app using Face ID, Touch ID, or your passcode, adding an additional layer of privacy when others use your phone.

How It Works:

• App Locking: You can lock any app you choose, requiring Face ID, Touch ID, or your passcode to open it.
• Hidden Apps: iOS 18 lets you hide apps in a secure folder, ensuring private information isn’t visible elsewhere on your phone, such as in search results or notifications.

This feature is ideal for users who share their device with others or those who want to protect sensitive information in their apps without logging out or uninstalling them.

3. Enhanced Control Over App Permissions

iOS 18 introduces more granular control over app permissions, allowing you to decide which contacts or data an app can access, rather than granting blanket access to all your information. This marks a significant upgrade to Apple’s privacy offerings, further minimizing the risks associated with over-permissioned apps.

Bluetooth Privacy Enhancements:

• iOS 18 improves Bluetooth privacy, allowing app developers to pair accessories while ensuring that nearby devices remain private. This update reduces the amount of information apps can collect about other Bluetooth-enabled devices in your vicinity, further enhancing your security.

4. iOS 18’s Simplified Privacy and Security Settings

Navigating privacy and security settings has never been easier, thanks to an updated and simplified Privacy and Security menu in iOS 18. The new layout makes it more straightforward for users to manage how much information apps can access, as well as adjust their security settings on the fly.

This ease of navigation is crucial, as users are often unaware of the permissions they’ve granted apps. Now, users will have more transparency and control, ensuring sensitive data stays private.

5. Apple Intelligence AI and Future Security Updates

With the arrival of the iPhone 16, iOS 18 will pave the way for Apple Intelligence AI features in iOS 18.1, which is expected to launch by the end of October. These AI-driven features are designed to streamline the user experience while maintaining robust security protocols. As more AI features roll out, we can expect additional privacy controls tailored to AI-driven processes.

Why iOS 18’s Security Features Matter More Than Ever

As privacy concerns continue to grow, Apple’s focus on user security makes iOS 18 a timely and essential update. Whether you’re securing passwords, hiding sensitive apps, or fine-tuning privacy settings, the new features in iOS 18 give users unprecedented control over their data.

However, one critical point to note is that many of these features won’t be enabled by default. Jake Moore emphasizes the importance of user engagement with these new tools, stating: “The new iPhone tools won’t be turned on by default, so people may need some gentle encouragement to make full use of them.”

iOS 18 Key Dates and Device Compatibility

Apple will officially unveil iOS 18 at its event on September 9, and the update will be available for download starting September 16. iPhone 16 devices, which will come with iOS 18 pre-installed, are expected to ship around September 20.

If you own an iPhone XS or newer, you can upgrade to iOS 18. Meanwhile, older models will continue to receive security updates for iOS 17, ensuring that key fixes remain available to those not yet ready to upgrade their devices.

Protected Harbor: Safeguarding Security in the Digital Age

At Protected Harbor, a premier Managed Services Provider (MSP) based in the U.S., we understand the importance of robust cybersecurity. With over two decades of experience, we offer a comprehensive range of services designed to keep your business’s data secure in a constantly evolving threat landscape. Like the enhanced security features coming in iOS 18, we emphasize the importance of data protection, privacy, and user control.

Our team of experts works tirelessly to provide custom security solutions tailored to the unique needs of your organization. Whether you’re looking to safeguard against cyber threats, secure your network, or improve compliance with industry regulations, Protected Harbor is your trusted partner in maintaining the privacy and security of your digital assets.

Top 10 Reasons Startups Need an MSP from Day One

In the dynamic world of startups, agility, efficiency, and cost-effectiveness are crucial to survival and growth. As technology plays an increasingly central role in business operations, startups must ensure that their IT infrastructure is not just reliable but also scalable and secure. This is where a Managed Service Provider (MSP) becomes indispensable. An MSP can offer a range of IT services and support tailored to the unique needs of startups, enabling them to focus on innovation and growth. In this article, we will explore the top 10 reasons why startups need an MSP from day one.

1. Cost Efficiency and Predictable Budgeting

Startups often operate on tight budgets, and unexpected IT expenses can disrupt financial planning. MSPs offer predictable, fixed monthly costs, allowing startups to budget effectively. By outsourcing IT management, startups can avoid the significant upfront costs associated with purchasing hardware, software, and hiring full-time IT staff. This cost efficiency is vital for startups that need to allocate resources wisely.

2. Access to Expertise and Advanced Technology

One of the most significant advantages of partnering with an MSP is gaining access to a team of IT experts with a wide range of skills and knowledge. MSPs stay up-to-date with the latest technologies and industry trends, ensuring that startups benefit from cutting-edge solutions. This access to expertise is particularly valuable for startups that may lack the resources to hire specialized IT staff.

3. Enhanced Security and Compliance

In today’s digital age, cybersecurity is a critical concern for all businesses, especially startups that may be more vulnerable to cyber-attacks. MSPs provide robust security measures, including firewalls, antivirus software, intrusion detection systems, and regular security audits. They also ensure that startups comply with industry-specific regulations, protecting sensitive data and reducing the risk of costly breaches.

4. Focus on Core Business Functions

Startups need to concentrate on their core competencies—developing products, acquiring customers, and scaling operations. Managing IT infrastructure can be a significant distraction. By outsourcing IT management to an MSP, startups can free up time and resources to focus on what they do best, leaving the technical aspects to the experts.

5. Scalability and Flexibility

As startups grow, their IT needs will evolve. MSPs offer scalable solutions that can adapt to changing requirements, whether it’s adding new users, expanding storage, or implementing advanced software. This flexibility allows startups to scale their IT infrastructure without the hassle of managing complex systems or making significant investments in new technology.

6. Proactive Monitoring and Maintenance

MSPs provide 24/7 monitoring of IT systems, ensuring that potential issues are identified and resolved before they become major problems. This proactive approach minimizes downtime and ensures that startups’ operations run smoothly. Regular maintenance and updates are also handled by the MSP, reducing the risk of system failures and enhancing overall performance.

7. Disaster Recovery and Business Continuity

Unexpected events such as natural disasters, cyber-attacks, or hardware failures can be devastating for startups. MSPs offer comprehensive disaster recovery solutions, including data backups, redundant systems, and quick recovery processes, ensuring business continuity in the face of unforeseen challenges. This peace of mind is invaluable for startups that need to protect their data and operations.

8. Better Vendor Management

MSPs act as a single point of contact for all IT-related vendors, managing relationships, contracts, and support issues on behalf of the startup. This simplifies the management process, saving startups time and effort that can be better spent on strategic initiatives. With an MSP handling vendor management, startups can ensure that they receive the best possible service and support from third-party providers.

9. Competitive Advantage

In a highly competitive market, startups need every edge they can get. An MSP provides access to the latest technology, expert advice, and reliable support, enabling startups to operate more efficiently and effectively. This competitive advantage can make a significant difference in a startup’s ability to attract investors, grow its customer base, and succeed in its market.

10. Peace of Mind

Perhaps the most significant benefit of partnering with an MSP is the peace of mind it brings. Knowing that IT systems are in capable hands allows startup founders and teams to focus on growing their business without worrying about technical issues. This peace of mind is essential for maintaining productivity and morale in the fast-paced startup environment.

Conclusion

Startups face numerous challenges as they strive to bring their ideas to market and achieve sustainable growth. Partnering with a Managed Service Provider from day one can provide the support, expertise, and resources needed to overcome these challenges and succeed. Protected Harbor, one of the top MSPs in the United States, specializes in helping startups and small businesses navigate the complex world of IT. With a focus on delivering tailored solutions and exceptional service, Protected Harbor empowers startups to focus on innovation and growth while ensuring their IT infrastructure is secure, scalable, and efficient.

Take the first step towards securing your startup’s future by partnering with Protected Harbor. Contact Protected Harbor today to learn more about how they can help your startup overcome IT challenges and achieve long-term success.

STOP 99.9% of Cyber Threats with MFA

In an age where cyberattacks are common and cyber threats are evolving, businesses must take proactive measures to safeguard their sensitive information. Multi-Factor Authentication (MFA) stands out as a robust security measure that significantly enhances business security. By requiring multiple forms of verification before granting access, MFA ensures that unauthorized users are kept at bay. This comprehensive guide explores how MFA can bolster your business security, ensuring that your data remains protected.

What is Multi-Factor Authentication?

Multi-Factor Authentication (MFA) is a risk mitigation or security system that requires more than one method of authentication to verify the user’s identity. These methods can include something the user knows (password), something the user has (security token), and something the user is (biometric verification).

Benefits of Multi-Factor Authentication

Implementing MFA for small business brings numerous benefits to businesses, making it a crucial component of modern security protocols. Here are some key advantages:

1. Enhanced Security Layers- By combining multiple authentication factors, MFA provides an extra layer of security beyond just passwords. This makes it significantly harder for cybercriminals to gain unauthorized access bypassing identity and access management.
2. Reduced Risk of Data Breaches- Even if one authentication factor is compromised, the attacker would still need to bypass additional layers, substantially reducing the risk of data breaches.
3. Compliance with Regulatory Standards- Many industries have strict regulatory requirements for data protection. Implementing MFA helps businesses comply with these standards, avoiding potential fines and penalties.
4. Improved User Trust and Confidence- When customers and partners see that a business takes security seriously by implementing MFA, their trust and confidence in the business increase.
5. Prevention of Identity Theft- MFA makes it extremely challenging for hackers to impersonate users, thus preventing identity theft and protecting personal and business data.

How Multi-Factor Authentication Works

Understanding the mechanics of secure login with MFA is essential to appreciating its effectiveness. Here’s a breakdown of how it typically works:

Step 1: User Enrollment

Users are required to register their devices and select their preferred authentication methods, such as entering a password, using a fingerprint, or receiving a code via SMS.

Step 2: Login Attempt

When a user attempts to log in, they must provide their username and password (the first factor).

Step 3: Second Factor Verification

After entering the correct password, the system prompts the user to complete a second authentication step, such as entering a code received on their phone or scanning a fingerprint.

Step 4: Access Granted

Only after successfully completing both authentication steps is the user granted access to the system or application.

Types of Multi-Factor Authentication

MFA can be implemented using various strong authentication methods, each providing different levels of security and user convenience with identity and access management. Here are some common types:

1. SMS-Based Authentication- Users receive a one-time code on their mobile phone, which they must enter after their password.
2. Email-Based Authentication- A one-time code is sent to the user’s registered email address for additional verification.
3. Mobile App Authentication- Apps like Google Authenticator generate time-sensitive codes that users enter alongside their password.
4. Biometric Authentication- This method uses physical characteristics, such as fingerprints or facial recognition, to verify the user’s identity.
5. Hardware Tokens- Users carry a physical device that generates one-time codes for authentication.

Implementing Multi-Factor Authentication in Your Business

Successfully implementing MFA in your business involves several steps. Here’s a guide to get you started:

1. Assess Your Security Needs- Evaluate the sensitivity of the data you need to protect and the potential threats to your business.
2. Choose the Right MFA Solution- Select an MFA solution that aligns with your security needs and is user-friendly for your employees.
3. Develop a Rollout Plan –Plan a phased rollout to ensure a smooth transition and to address any potential issues promptly.
4. Train Your Employees –Educate your employees on the importance of MFA and how to use the new authentication methods effectively to secure against cyberattacks.
5. Monitor and Adjust- Continuously monitor the MFA system’s performance and make necessary risk mitigation adjustments to address new security challenges.

Common Challenges and How to Overcome Them

While MFA significantly enhances security, implementing it can come with challenges. Here’s how to overcome some common issues:

User Resistance

Employees might resist changes to their login procedures. Address this by providing thorough training and emphasizing the benefits of enhanced security.

Technical Issues

Technical difficulties can arise during implementation. Work closely with your IT team and MFA provider to troubleshoot and resolve issues quickly.

Cost Concerns

Implementing MFA can be costly. However, consider it an investment in protecting your business from potentially far more expensive data breaches.

Future of Multi-Factor Authentication

As cyber threats continue to evolve, so too will MFA technologies. The future of MFA includes advancements such as:

Adaptive Authentication

Using machine learning to assess the risk level of each login attempt and adjusting the required authentication factors accordingly.

Passwordless Authentication

Eliminating the need for passwords entirely by relying on biometrics and other secure methods.

Continuous Authentication

Monitoring user behavior and other metrics to ensure continuous verification throughout a session.

Conclusion

Multi-Factor Authentication is a powerful risk mitigation tool that enhances business security by adding multiple layers of protection against unauthorized access. By understanding and implementing MFA, businesses can significantly reduce the risk of cyberattacks, and data breaches, comply with regulatory standards, and build trust with their customers. As cyber threats continue to grow, adopting robust security measures like MFA will be essential in safeguarding sensitive information and ensuring the long-term success of your business.

Protected Harbor, one of the premier Managed Service Providers (MSPs) and cybersecurity providers in the US, has always emphasized the importance of Multi-Factor Authentication. Recognizing its critical role in protecting sensitive data and ensuring business continuity, we have implemented MFA across all our clients and platforms. This commitment to robust security measures underscores our dedication to providing comprehensive cybersecurity solutions that meet the highest standards of protection.

Secure your business with Protected Harbor’s expert cybersecurity services. Discover how our multi-factor authentication solutions can protect your data and enhance your business security. Contact us today to learn more and take the first step towards a more secure future.

Cybersecurity Audits: Ignorance is Not Bliss

Regardless of size, cybersecurity is paramount for all businesses. Small and medium-sized enterprises (SMEs) are particularly vulnerable to cyber-attacks due to often limited resources and expertise in cybersecurity. This makes regular cybersecurity audits essential for identifying vulnerabilities, ensuring compliance, and protecting sensitive data. This article delves into the importance of cybersecurity audits for SMEs, offering insights into their benefits, processes, and best practices.

Why SMEs are Prime Targets for Cyber Attacks

Small and medium-sized enterprises often lack the robust security infrastructure of larger corporations, making them attractive targets for cybercriminals. Limited budgets, fewer IT resources, and a lack of cybersecurity awareness contribute to this vulnerability. Cyber-attacks on SMEs can result in significant financial losses, reputational damage, and legal consequences.

What is a Cybersecurity Audit?

A cybersecurity audit is a comprehensive review of an organization’s information systems, security policies, and procedures. It aims to identify vulnerabilities and ensure that security measures are effective and compliant with relevant regulations. This audit assesses everything from network security to employee practices, offering a detailed understanding of the organization’s cybersecurity important posture.

Benefits of Regular Cybersecurity Audits

• Improved Security Posture– Regular audits help SMEs stay ahead of emerging threats by identifying and mitigating vulnerabilities. This proactive approach enhances the overall security posture of the organization, making it more resilient against cyber-attacks.
• Compliance with Regulations– Cybersecurity audits ensure that SMEs comply with industry regulations and standards such as GDPR, HIPAA, and PCI DSS. Compliance is crucial for avoiding legal penalties and maintaining customer trust.
• Risk Management– Audits provide a clear picture of the risks facing an organization and offer actionable recommendations for mitigating those risks. This systematic approach to risk management helps SMEs prioritize security investments and resources effectively.
• Enhanced Customer Trust– Demonstrating a commitment to cybersecurity through regular audits can enhance customer trust and loyalty. Customers are more likely to engage with businesses that prioritize the protection of their data.

Steps to Conduct a Cybersecurity Audit

1. Define the Scope– Clearly define the scope of the audit, including the systems, processes, and data to be reviewed. This ensures that the audit is comprehensive and focused on critical areas.
2. Gather Information– Collect relevant data on the organization’s cybersecurity policies, procedures, and systems. This includes network diagrams, security policies, and incident response plans.
3. Assess Vulnerabilities– Use vulnerability scanning tools and techniques to identify weaknesses in the organization’s systems. This step involves both automated scans and manual assessments.
4. Evaluate Compliance– Review the organization’s compliance with relevant regulations and industry standards. This includes checking for adherence to GDPR, HIPAA, PCI DSS, and other applicable regulations.
5. Report Findings– Compile a detailed report of the audit findings, highlighting vulnerabilities, compliance gaps, and areas for improvement. This report should include actionable recommendations for enhancing cybersecurity.
6. Implement Recommendations– Work with IT and security teams to implement the recommended improvements. This may involve updating security policies, deploying new technologies, or enhancing employee training programs.

Common Challenges in Cybersecurity Audits

Resource Constraints

Many SMEs struggle with limited budgets and IT resources, making it challenging to conduct comprehensive audits. Prioritizing critical areas and leveraging third-party expertise can help overcome these constraints.

Evolving Threat Landscape

The cybersecurity threat landscape is constantly evolving, with new threats emerging regularly. Staying up-to-date with the latest threats and adapting audit processes accordingly is essential.

Complexity of Regulations

Navigating the complex web of cybersecurity regulations can be daunting for SMEs. Partnering with experts who understand these regulations can simplify the compliance process.

Best Practices for Effective Cybersecurity Audits

• Regular Audits– Conducting regular audits, at least annually, helps ensure that security measures remain effective and up-to-date with the latest threats for better data breach prevention.
• Comprehensive Scope– Ensure that the audit scope covers all critical areas of the organization’s information systems, including network security, small business data protection, and access controls.
• Skilled Auditors– Engage skilled and experienced auditors who have a deep understanding of cybersecurity principles and practices. This ensures a thorough and accurate assessment.
• Continuous Improvement– Treat cybersecurity audits as part of a continuous improvement process. Use audit findings to drive ongoing enhancements in security policies, procedures, and technologies.

How to Choose the Right Cybersecurity Audit Provider

1. Expertise and Experience– Select a provider with a proven track record of conducting cybersecurity audits for SMEs. Look for certifications, industry experience, and client testimonials to gauge their expertise.
2. Comprehensive Services– Ensure that the provider offers comprehensive audit services that cover all critical aspects of cybersecurity, including network security, data protection, and compliance.
3. Customized Approach– Choose a provider that tailors their audit approach to the specific needs and challenges of your organization. A one-size-fits-all approach is less effective than a customized strategy.
4. Post-Audit Support– Look for a provider that offers post-audit support, SME cybersecurity solutions to help implement recommendations and address any identified vulnerabilities. Ongoing support is essential for maintaining a strong security posture.

How to Prepare for a Cybersecurity Audit

1. Review Policies and Procedures

Ensure that all cybersecurity policies and procedures are up-to-date and comprehensive. This includes incident response plans, access control policies, and data protection measures.

2. Conduct Internal Assessments

Perform internal assessments to identify common cyber threats to SMEs and areas for improvement. This proactive approach helps ensure that the organization is prepared for the formal audit.

3. Educate Employees

Raise awareness among employees about the importance of cybersecurity and their role in maintaining security. Conduct regular training sessions to reinforce best practices.

4. Gather Documentation

Compile all relevant documentation, including network diagrams, security policies, and incident response plans. Having this information readily available streamlines the audit process.

Cybersecurity Audits and Compliance

GDPR Compliance

For SMEs operating in Europe, ensuring compliance with the General Data Protection Regulation (GDPR) is critical. Cybersecurity audits help identify and address gaps in GDPR compliance.

HIPAA Compliance

Healthcare SMEs must comply with the Health Insurance Portability and Accountability Act (HIPAA). Audits assess the security of protected health information (PHI) and ensure compliance with HIPAA requirements.

PCI DSS Compliance

SMEs that handle payment card data must comply with the Payment Card Industry Data Security Standard (PCI DSS). Cybersecurity audits help ensure that payment systems are secure and compliant.

Cybersecurity Audit Checklist for Small Businesses

Conducting regular cybersecurity audits is essential for small businesses to protect sensitive information and prevent data breaches. Begin by reviewing your current security policies, ensuring they align with industry standards. Assess employee awareness by verifying that everyone understands basic cybersecurity protocols. Evaluate network security measures, like firewalls and antivirus software, and confirm that all devices are updated with the latest patches. Regularly back up critical data and test your incident response plan to minimize downtime during a cyber-attack. Implementing these practices helps emphasize why cybersecurity is important and is a proactive approach to data breach prevention. An effective cybersecurity for small business data protection strategy reduces vulnerabilities and strengthens overall data protection.

How Protected Harbor Stands Out from the Competition

Comprehensive Security Solutions

Protected Harbor offers a comprehensive suite of cybersecurity solutions tailored to the specific needs of small and medium-sized enterprises with a special focus on cybersecurity for small business. Unlike generic providers, they focus on understanding the unique challenges faced by each business and provide customized security measures that effectively address these issues.

Experienced Team of Experts

Protected Harbor boasts a team of seasoned cybersecurity professionals with extensive experience in protecting SMEs across various industries. Their expertise ensures that every audit and security measure is conducted with the highest level of proficiency, offering clients peace of mind and confidence in their security posture.

Proactive Approach to Threat Detection

One of the standout features of Protected Harbor is their proactive approach to threat detection. They utilize advanced tools and technologies, including AI and machine learning, to continuously monitor and identify potential threats before they can cause harm. This forward-thinking strategy helps businesses stay ahead of cyber threats and reduces the risk of data breaches.

Emphasis on Compliance

Compliance with industry regulations is a critical aspect of cybersecurity for SMEs. Protected Harbor places a strong emphasis on ensuring that their clients meet all relevant regulatory requirements, including GDPR, HIPAA, and PCI DSS. Their thorough audits and compliance checks help businesses avoid legal penalties and maintain a strong reputation.

Ongoing Support and Training

Protected Harbor goes beyond one-time audits by offering ongoing support and training for their clients. They provide continuous monitoring, regular updates, and employee training programs to ensure that businesses remain vigilant and well-protected against evolving cyber threats. This commitment to ongoing support sets them apart from providers who offer only periodic services.

Tailored Incident Response Plans

In the event of a cyber incident, having a robust incident response plan is crucial. Protected Harbor develops tailored incident response plans for each client, ensuring that they are prepared to respond swiftly and effectively to any security breach and common cyber threats for SMEs. Their customized approach minimizes downtime and helps businesses recover quickly from cyber incidents.

Focus on Building Trust

Building trust with clients is a core principle of Protected Harbor. They prioritize transparent communication and work closely with businesses to develop security strategies that align with their goals and values. By fostering strong relationships and delivering exceptional service, Protected Harbor has become a trusted partner for many SMEs.

Conclusion

Protected Harbor stands out in the cybersecurity industry by offering tailored, comprehensive solutions, a proactive approach to threat detection, and a strong focus on compliance and ongoing support. Our experienced team, commitment to continuous improvement, and dedication to building trust make us an ideal partner for small and medium-sized enterprises looking to enhance their cybersecurity posture. Get a free audit today with Protected Harbor and experience the difference that expert, personalized security can make for your business.

Preventing Outages in 2024

Outages have affected some of the most prominent names in the tech industry, underscoring the critical need for robust IT resilience. From AWS’s trio of outages in December 2021 to the major disruption in October 2021 that brought down Facebook, Instagram, WhatsApp, and related services, these incidents highlight the widespread impact outages can have. Even seemingly minor outages, such as Amazon’s search function being unavailable to 20% of global users for two days in December 2022, can disrupt key functionalities and erode user trust. Most recently, the Microsoft CrowdStrike outage in July 2024 further illustrated the vulnerability of even the most advanced IT infrastructures. In this blog learn about preventing outages in 2024.

When significant incidents like these occur, the stakes are high, affecting not only revenue and the bottom line but also a company’s reputation and brand. This is why vigilance and proactive strategies are essential. Although preventing every outage is impossible, the right measures can significantly mitigate their impact. This article explores six critical lessons learned from recent failures and offers practical advice to help organizations enhance their IT resilience and avoid becoming the next headline.

1. Monitor What Matters

Understanding that not everything is within our control is crucial. IT teams often focus on the elements they can directly influence, such as containers, VMs, hardware, and code. While this is important, it’s equally vital to monitor the entire system, including components beyond immediate control. Issues can arise in third-party services like CDNs, managed DNS, and backbone ISPs, which can impact users and the business. Developing a comprehensive Internet Performance Monitoring (IPM) strategy that includes monitoring output and performance is essential. This approach ensures that even external factors affecting user experience are under surveillance, enabling prompt detection and resolution of issues.

2. Map Your Internet Stack

A common misconception is that unchanged components will continue to function flawlessly. However, the internet’s infrastructure, including DNS, BGP, TCP configurations, SSL, and networks, is complex and interconnected. Over-reliance on cloud services can obscure the underlying network’s visibility, making problem detection challenging. Continuous monitoring of these critical elements and having a well-prepared response plan are crucial. Teams must practice their responses regularly to maintain muscle memory, ensuring quick and efficient resolution when issues arise.

3. Intelligently Automate

Automation has revolutionized IT operations, enhancing efficiency and reducing errors. However, it’s essential to apply the same rigor to automation as to production systems. Design flaws in automation scripts, like those seen in the Facebook outage of October 2021, can lead to significant disruptions. Thorough testing and design consideration for potential failures are necessary to ensure robust automation. Integrating comprehensive testing into the automation design and implementation processes helps prevent surprises and minimizes risks.

4. Trust and Verify

Relying on multiple vendors and teams for critical operations necessitates a “trust and verify” approach. Changes made by one team or vendor can inadvertently impact others, spreading issues across the system. Understanding the dependencies within your Internet Stack is vital. Regularly verifying the plans and changes implemented by vendors ensures that your operations remain unaffected by external changes. This proactive approach helps identify and mitigate potential risks before they escalate into full-blown outages.

5. Implement an Internet Performance Monitoring Plan

A well-defined Internet Performance Monitoring (IPM) plan is crucial for maintaining system reliability. Establishing performance baselines before changes allows for accurate comparisons and trend analysis. This approach helps detect issues like increased latency, dropped connections, or slower DNS lookups early. Monitoring both internal and external environments ensures comprehensive visibility into system performance from the user’s perspective. This holistic approach to monitoring provides a 360-degree view, helping identify and address performance issues promptly.

6. Practice, Practice, Practice

The most critical lesson is the importance of regular practice. Ensuring teams are prepared for failures involves more than just having a plan. Regularly practicing crisis response, designing robust playbooks, and planning for vendor outages are essential steps. Turning practice sessions into engaging, game-like scenarios can help teams remain sharp and responsive during actual outages. This proactive preparation minimizes response times and reduces the mean time to repair (MTTR), ensuring swift recovery from disruptions.

Conclusion

Preventing outages in 2024 requires a multifaceted approach that includes monitoring, mapping, automation, verification, and continuous practice. By learning from past failures and implementing these strategies, organizations can enhance their IT infrastructure’s resilience and reliability, ensuring smooth operations and uninterrupted user experiences.

The recent outages among major tech giants highlight the critical importance of robust IT resilience. Events like AWS’s outages, Facebook’s October 2021 disruption, Amazon’s search functionality issue, and the recent Microsoft CrowdStrike outage in July 2024 demonstrate that no company is immune to these incidents. However, by implementing proactive strategies, organizations can significantly mitigate their impact.

At Protected Harbor, we understand what’s at stake during significant outages, from revenue loss to reputational damage. Our Managed Services Program offers a comprehensive solution to achieve and maintain Internet resilience. With 24/7/365 support, our seasoned experts provide training, onboarding assistance, and best-practice processes tailored to your needs. We can extend or complement your team, providing regular KPI updates and optimization opportunities, ensuring world-class expertise and an extra layer of protection.

Find out more and ensure your organization’s resilience with Protected Harbor at: https://www.protectedharbor.com/it-audit

CrowdStrike vs. Delta: Who’s to Blame for the Global Tech Outage?

A heated legal battle has erupted between cybersecurity giant CrowdStrike and Delta Air Lines over a recent global technology outage that caused major disruptions worldwide. The outage, which many initially attributed solely to a flawed software update from CrowdStrike, left Delta struggling to recover, resulting in the cancellation of about 5,000 flights, roughly 37% of its schedule, over four days. Crowdstrike vs. Delta: Who’s to blame for the global tech outage?

Delta Points Fingers, CrowdStrike Pushes Back

Delta’s chief executive, Ed Bastian, estimated that the outage cost the airline $500 million, covering expenses like compensation and hotel stays for affected passengers. Delta has since hired Boies Schiller Flexner, a prominent law firm, to pursue legal claims against CrowdStrike.

In a letter to Delta, CrowdStrike’s lawyers from Quinn Emanuel Urquhart & Sullivan pushed back against the airline’s claims. They emphasized that while the software update did cause disruptions, many other businesses, including several airlines, managed to recover within a day or two. Delta, on the other hand, faced prolonged issues, with about 75% of its remaining flights delayed.

Breakdown in Communication

CrowdStrike apologized for the inconvenience caused and highlighted their efforts to assist Delta’s information security team during the outage. They noted that their CEO had offered on-site help to mitigate the damage, but Delta did not respond to or accept the offer. CrowdStrike’s letter also questioned why Delta’s recovery lagged behind other airlines and suggested that any liability should be limited to under $10 million.

Investigation and Expert Opinions

The U.S. Department of Transportation has launched an investigation into the incident, with Secretary Pete Buttigieg pointing out that Delta might have been particularly vulnerable due to its reliance on affected software and its overloaded crew scheduling system.

Other major carriers like American and United Airlines managed to rebound more quickly. Aviation experts suggest that Delta’s strategy of leaning heavily on cancellations rather than delays, coupled with the intense activity at its main hub in Atlanta, contributed to its extended recovery time.

Learning from the Past

The situation echoes Southwest Airlines’ ordeal in 2022 when severe winter storms caused massive disruptions. Southwest struggled due to insufficient equipment and an overwhelmed crew scheduling system, ultimately canceling nearly 17,000 flights over ten days.

Conclusion

As the investigation unfolds and legal actions progress, it remains clear that proactive measures and robust IT infrastructure are crucial for managing such crises. At Protected Harbor, we pride ourselves on delivering unmatched uptime and proactive monitoring to prevent and swiftly address any issues. Our commitment to excellence ensures that our clients enjoy seamless operations, well above industry standards.

For more insights on tech outages and proactive IT solutions, check out our previous blog on the Microsoft CrowdStrike outage.