Secure by Design: Why having Security Products doesn’t mean being secure!

Welcome to Cybersecurity Awareness Month 2024! As part of our commitment to advancing security, this is the first blog in our series, and we’re kicking it off with an important topic: Secure by Design.

As a leading Managed Services Provider (MSP) and cybersecurity experts, Protected Harbor is committed to a security-first philosophy.  In today’s rapidly evolving cyber threat landscape, relying on reselling security products is lazy.  At Protected Harbor, we differentiate ourselves by adopting a Secure by Design approach, deeply embedding security into every aspect of our technology infrastructure and service offerings.  This proactive, architecture-based strategy ensures that security is not an afterthought but an inherent feature from the start—unlike MSPs that rely solely on external security products.

In this article we’ll learn What is Secure by Design: and why having security products doesn’t mean being secure!

What Does Secure by Design Mean?

Secure by design refers to an approach that integrates security into the core of software and systems development rather than adding it as a separate layer. In contrast to the common practice of selling standalone security products that treat vulnerabilities reactively, this methodology ensures that every component—whether software, hardware, or network architecture—is meticulously designed to anticipate, mitigate, and eliminate potential security risks before they are ever introduced into the market.

To fully understand why secure by design is critical and how Protected Harbor outperforms MSPs that merely resell products, it’s essential to delve deeper into the core principles that set this security strategy apart.

Secure by Design vs. MSPs Reselling Security Products

When an MSP sells security products without integrating secure design principles into their services, they are effectively offering band-aid solutions.  These products may address specific vulnerabilities or threats but often fail to address the systemic security risks that arise from poor design, outdated infrastructure, or misconfigurations.  This reactive approach can leave organizations vulnerable to emerging threats, as many of these products are only effective against known vulnerabilities or require continuous monitoring, patches, and manual updates.

Protected Harbor, on the other hand, integrates security into every layer of the infrastructure and lifecycle of the services we offer, making it not just a technical feature but a core business requirement.  This paradigm shift in security ensures that our clients are protected against both known and unknown vulnerabilities from the outset, instead of being lulled to feel secure, simply because you deploy external security tools.

Why Secure by Design is the Future of Cybersecurity

The secure by design methodology allows us to mitigate risks before they materialize. Here’s why this approach is essential:

1. Proactive Risk Mitigation: Rather than reacting to breaches after they occur, secure by design addresses security risks during the development and deployment stages, ensuring that vulnerabilities are identified and resolved early. MSPs reselling security products typically take a reactive approach, dealing with issues only after they have been exploited.
2. Reduced Patchwork Solutions: When security is integrated into the design, it minimizes the need for customers to continuously apply patches or buy additional security products to secure their infrastructure. The reliance on patches is one of the primary reasons that security breaches continue to occur with MSPs that solely rely on selling security tools.
3. Comprehensive Protection: Secure by design ensures that all systems, including operating systems, applications, networks, and cloud environments, are protected from end to end. In contrast, MSPs focusing on standalone products often leave gaps in protection, especially when multiple third-party tools are used, which may not fully integrate or cover all potential vulnerabilities.

Key Principles of Secure by Design

Protected Harbor’s success in delivering comprehensive security hinges on our strict adherence to the key principles of secure by design:

1. Take ownership of customer security outcomes : We believe that security responsibility should rest with us, the service provider, and not the customer. Unlike MSPs that push this responsibility back onto clients through product purchases, Protected Harbor takes full ownership of ensuring that every aspect of your IT environment is secure from the ground up.
2. Embrace radical transparency and accountability: We maintain radical transparency regarding vulnerabilities and performance issues. Our clients are never in the dark about potential risks, and we actively share real-time updates, alerts, and analytics to ensure complete accountability and visibility. This contrasts sharply with MSPs who only report after an issue has occurred and who may not have full visibility over third-party tools.
3. Lead from the top and security as a business priority: At Protected Harbor, security is not relegated to an IT concern—it is an organization-wide priority, driven by executive-level commitment and continuously refined through training, investment, and monitoring. In contrast, MSPs that focus solely on reselling products may treat security as a secondary concern, separate from core business goals like service uptime or network maintenance.

How Protected Harbor Implements Secure by Design Principles

Protected Harbor doesn’t just talk about secure by design—we implement it in every aspect of our services, making us a trusted partner in ensuring our clients’ long-term cybersecurity. Below are key tactics we employ to operationalize these principles:

1. Security-Centric Culture

Our teams are trained to view security as integral to all business functions. From product development to deployment and ongoing support, every stage of our process includes security considerations.

2. Custom Threat Modeling

We don’t rely on one-size-fits-all solutions. Every client receives a tailored threat model specific to their infrastructure and business needs. This allows us to anticipate and defend against both general and targeted threats—something standalone security products cannot offer.

3. Secure Coding Practices

Our in-house development teams follow secure coding practices to ensure that every software component, from applications to databases, is built to prevent vulnerabilities from being introduced.

4. Defense in Depth

Protected Harbor employs a multi-layered defense strategy, combining firewalls, encryption, and intrusion detection systems to fortify your infrastructure. This comprehensive security framework offers a level of protection far beyond what an individual security product could provide.

5. Automated Security Testing

We use automated tools to continually test our systems and identify potential vulnerabilities before they can be exploited. This proactive approach to security testing is essential to catching threats early and preventing breaches.

6. Fail-Safe Defaults and Security Configuration

Out of the box, our systems are configured with fail-safe defaults, meaning your network is secure the moment it is set up. This is a critical advantage over MSPs that sell products requiring significant configuration to be effective.

7. Develop a Comprehensive Vulnerability Management Program

A comprehensive vulnerability management program enables your organization to assess and prioritize vulnerabilities based on risk levels and exposure, proactively mitigate known weaknesses, maintain adherence to security standards and regulations, and ultimately reduce the overall attack surface. This helps enhance your organization’s security posture.

Rather than solely focusing on patching vulnerabilities discovered internally or externally, your vulnerability management program should emphasize identifying and addressing the root causes of these vulnerabilities. By doing so, you can eliminate entire categories of weaknesses, leading to stronger security not only for your product but for the broader software industry.

8. Implement Continuous Monitoring and Alerts

Security is an ongoing process that demands continuous improvement and vigilance. Organizations should set up continuous monitoring systems to track their IT infrastructure, applications, and systems, enabling real-time detection of potential security threats and vulnerabilities. A combination of manual oversight and automated tools is recommended, as automation can significantly enhance the cost-effectiveness, consistency, and efficiency of continuous monitoring.

Why Protected Harbor Excels Over MSPs Reselling Security Products

At Protected Harbor, we see the limitations of relying solely on standalone security products. Here’s why our secure by design approach is superior:

1. Integrated Security vs. Patchwork Solutions: Security is baked into every aspect of our service offerings, reducing the need for separate tools or products. This results in a seamless security experience where there are fewer weak points and minimal gaps in coverage.
2. Proactive vs. Reactive: With secure by design, we eliminate potential threats during the development phase rather than reacting to them after a breach occurs. MSPs that sell security products typically offer solutions that address vulnerabilities only after they’ve been discovered, leaving clients exposed to unknown threats.
3. Comprehensive Accountability: When we deploy a system, we take ownership of its security throughout its lifecycle. Unlike MSPs that offload this responsibility to clients or third-party products, we are accountable for every aspect of your cybersecurity.
4. Cost-Effective Protection: With secure by design, there’s no need to invest in a long list of security products. Everything is secure from the ground up, making it a more cost-effective solution in the long run. MSPs that resell security tools often require clients to purchase multiple products, leading to higher costs without proportional benefits.

Conclusion

Secure by design isn’t just a security framework; it’s the future of cybersecurity, and at Protected Harbor, it’s the foundation of everything we do. By building security into the very architecture of our services, we offer clients unmatched protection against both known and emerging threats, surpassing the patchwork solutions provided by MSPs that simply resell security products. With us, your infrastructure is secure by design, giving you peace of mind and a stronger defense against today’s cyber risks.

Learn more about how Protected Harbor can help you implement a secure-by-design approach by scheduling a personalized demo today!

iOS 18—Top New Security and Privacy Features to Keep Your iPhone Safe

Apple’s upcoming iOS 18 update is set to debut alongside the launch of the Latest iPhone, bringing a host of exciting new security and privacy features. The official release is slated for September 9, with the iPhone 16 hitting shelves shortly after. If you’re a fan of security improvements and a seamless user experience, you’ll be thrilled to explore the updates iOS 18 brings to the table.

Among the standout features are an integrated password manager app, enhanced privacy options for apps, and more granular control over the data shared across your device. Let’s take a deep dive into these exciting changes coming to your iPhone in just a few days.

1. iOS 18’s Built-In Password Manager App

For the first time, iPhone users will gain access to a built-in password manager on iPhones running iOS 18. This update marks a significant improvement over the existing iCloud Keychain, which, while functional, doesn’t offer the depth or ease of use seen in other third-party password managers like 1Password or LastPass. The new app will seamlessly integrate into your iPhone, iPad, and macOS devices running macOS Sequoia, providing a unified and more secure way to manage your credentials.

Key Features:

• End-to-End Encryption: Security remains a top priority, with all credentials protected by end-to-end encryption.
• User-Friendly Interface: The new app features an intuitive layout, making it easier to create, store, and manage credentials for apps and websites.
• Security Alerts: You’ll receive warnings if any of your passwords are weak or exposed in a data breach, allowing you to change them immediately.
• Easy Sharing: You can securely share specific passwords with trusted contacts, creating groups to control access.
• Search Functionality: A search bar enables you to find and manage specific credentials quickly.
• Integration with Face ID and Touch ID: For those already using iCloud Keychain, transitioning to this new system is seamless—just authenticate with Face ID or Touch ID.

The password manager is designed to give users an easier, more secure way to handle passwords across devices. Future updates will likely include the ability to import passwords from third-party apps like LastPass, but this feature won’t be available at launch.

Jake Moore, a global cybersecurity advisor at ESET, highlights the ease of use while emphasizing that the app balances security with user convenience: “The upcoming Passwords app on iOS 18 offers a simple solution for accessing passwords, balancing security with ease of use.”

2. Locked and Hidden Apps: A New Layer of Protection

Another welcome iOS 18 feature is the ability to lock sensitive apps or hide them entirely. This enhancement provides greater control over who can access specific apps and the data stored within them. Once you enable this feature, only you can unlock the app using Face ID, Touch ID, or your passcode, adding an additional layer of privacy when others use your phone.

How It Works:

• App Locking: You can lock any app you choose, requiring Face ID, Touch ID, or your passcode to open it.
• Hidden Apps: iOS 18 lets you hide apps in a secure folder, ensuring private information isn’t visible elsewhere on your phone, such as in search results or notifications.

This feature is ideal for users who share their device with others or those who want to protect sensitive information in their apps without logging out or uninstalling them.

3. Enhanced Control Over App Permissions

iOS 18 introduces more granular control over app permissions, allowing you to decide which contacts or data an app can access, rather than granting blanket access to all your information. This marks a significant upgrade to Apple’s privacy offerings, further minimizing the risks associated with over-permissioned apps.

Bluetooth Privacy Enhancements:

• iOS 18 improves Bluetooth privacy, allowing app developers to pair accessories while ensuring that nearby devices remain private. This update reduces the amount of information apps can collect about other Bluetooth-enabled devices in your vicinity, further enhancing your security.

4. iOS 18’s Simplified Privacy and Security Settings

Navigating privacy and security settings has never been easier, thanks to an updated and simplified Privacy and Security menu in iOS 18. The new layout makes it more straightforward for users to manage how much information apps can access, as well as adjust their security settings on the fly.

This ease of navigation is crucial, as users are often unaware of the permissions they’ve granted apps. Now, users will have more transparency and control, ensuring sensitive data stays private.

5. Apple Intelligence AI and Future Security Updates

With the arrival of the iPhone 16, iOS 18 will pave the way for Apple Intelligence AI features in iOS 18.1, which is expected to launch by the end of October. These AI-driven features are designed to streamline the user experience while maintaining robust security protocols. As more AI features roll out, we can expect additional privacy controls tailored to AI-driven processes.

Why iOS 18’s Security Features Matter More Than Ever

As privacy concerns continue to grow, Apple’s focus on user security makes iOS 18 a timely and essential update. Whether you’re securing passwords, hiding sensitive apps, or fine-tuning privacy settings, the new features in iOS 18 give users unprecedented control over their data.

However, one critical point to note is that many of these features won’t be enabled by default. Jake Moore emphasizes the importance of user engagement with these new tools, stating: “The new iPhone tools won’t be turned on by default, so people may need some gentle encouragement to make full use of them.”

iOS 18 Key Dates and Device Compatibility

Apple will officially unveil iOS 18 at its event on September 9, and the update will be available for download starting September 16. iPhone 16 devices, which will come with iOS 18 pre-installed, are expected to ship around September 20.

If you own an iPhone XS or newer, you can upgrade to iOS 18. Meanwhile, older models will continue to receive security updates for iOS 17, ensuring that key fixes remain available to those not yet ready to upgrade their devices.

Protected Harbor: Safeguarding Security in the Digital Age

At Protected Harbor, a premier Managed Services Provider (MSP) based in the U.S., we understand the importance of robust cybersecurity. With over two decades of experience, we offer a comprehensive range of services designed to keep your business’s data secure in a constantly evolving threat landscape. Like the enhanced security features coming in iOS 18, we emphasize the importance of data protection, privacy, and user control.

Our team of experts works tirelessly to provide custom security solutions tailored to the unique needs of your organization. Whether you’re looking to safeguard against cyber threats, secure your network, or improve compliance with industry regulations, Protected Harbor is your trusted partner in maintaining the privacy and security of your digital assets.

CrowdStrike vs. Delta: Who’s to Blame for the Global Tech Outage?

A heated legal battle has erupted between cybersecurity giant CrowdStrike and Delta Air Lines over a recent global technology outage that caused major disruptions worldwide. The outage, which many initially attributed solely to a flawed software update from CrowdStrike, left Delta struggling to recover, resulting in the cancellation of about 5,000 flights, roughly 37% of its schedule, over four days. Crowdstrike vs. Delta: Who’s to blame for the global tech outage?

Delta Points Fingers, CrowdStrike Pushes Back

Delta’s chief executive, Ed Bastian, estimated that the outage cost the airline $500 million, covering expenses like compensation and hotel stays for affected passengers. Delta has since hired Boies Schiller Flexner, a prominent law firm, to pursue legal claims against CrowdStrike.

In a letter to Delta, CrowdStrike’s lawyers from Quinn Emanuel Urquhart & Sullivan pushed back against the airline’s claims. They emphasized that while the software update did cause disruptions, many other businesses, including several airlines, managed to recover within a day or two. Delta, on the other hand, faced prolonged issues, with about 75% of its remaining flights delayed.

Breakdown in Communication

CrowdStrike apologized for the inconvenience caused and highlighted their efforts to assist Delta’s information security team during the outage. They noted that their CEO had offered on-site help to mitigate the damage, but Delta did not respond to or accept the offer. CrowdStrike’s letter also questioned why Delta’s recovery lagged behind other airlines and suggested that any liability should be limited to under $10 million.

Investigation and Expert Opinions

The U.S. Department of Transportation has launched an investigation into the incident, with Secretary Pete Buttigieg pointing out that Delta might have been particularly vulnerable due to its reliance on affected software and its overloaded crew scheduling system.

Other major carriers like American and United Airlines managed to rebound more quickly. Aviation experts suggest that Delta’s strategy of leaning heavily on cancellations rather than delays, coupled with the intense activity at its main hub in Atlanta, contributed to its extended recovery time.

Learning from the Past

The situation echoes Southwest Airlines’ ordeal in 2022 when severe winter storms caused massive disruptions. Southwest struggled due to insufficient equipment and an overwhelmed crew scheduling system, ultimately canceling nearly 17,000 flights over ten days.

Conclusion

As the investigation unfolds and legal actions progress, it remains clear that proactive measures and robust IT infrastructure are crucial for managing such crises. At Protected Harbor, we pride ourselves on delivering unmatched uptime and proactive monitoring to prevent and swiftly address any issues. Our commitment to excellence ensures that our clients enjoy seamless operations, well above industry standards.

For more insights on tech outages and proactive IT solutions, check out our previous blog on the Microsoft CrowdStrike outage.

How a Software Update Crashed Computers Globally

And why the CrowdStrike outage is proving difficult to resolve.

On Friday 19 July, the world experienced a rare and massive global IT outage. These events, while infrequent, can cause significant disruption. They often originate from errors in centralized systems, such as cloud services or server farms. However, this particular outage was unique and has proven to be difficult and time-consuming to resolve. The culprit? A faulty software update was pushed directly to PCs by CrowdStrike, a leading cybersecurity firm serving over half of the Fortune 500 companies.

Windows Global IT Outage: The Beginning

The outage began with a Windows global IT outage stemming from faulty code distributed by CrowdStrike. This update caused affected machines to enter an endless reboot loop, rendering them offline and virtually unusable. The severity of the problem was compounded by the inability to issue a fix remotely.

Immediate Impacts of the IT Outage

The immediate aftermath saw a widespread Microsoft server down scenario. Systems across various industries were disrupted, highlighting the dependency on stable cybersecurity measures. With computers stuck in an endless cycle of reboots, normal business operations ground to a halt, creating a ripple effect that was felt globally.

The Challenges of a Remote Fix

Why the Global IT Outage is Harder to Fix

One of the most significant challenges in this global IT outage is the inability to resolve the issue remotely. The faulty code rendered remote fixes ineffective, necessitating manual intervention. This meant that each affected machine had to be individually accessed to remove the problematic update.

Manual vs. Automated Fixes

Unless experts can devise a method to fix the machines remotely, the process will be painstakingly slow. CrowdStrike is exploring ways to automate the repair process, which would significantly expedite resolution. However, the complexity of the situation means that even an automated solution is not guaranteed to be straightforward.

Broader Implications of the Outage

Understanding the Broader Impact

The Windows global IT outage has exposed vulnerabilities in how updates are managed and deployed. This incident serves as a stark reminder of the potential risks associated with centralized update systems. Businesses worldwide are now reevaluating their dependence on single-point updates to avoid similar disruptions in the future.

Preventing Future IT Outages

Moving forward, organizations could implement more rigorous testing protocols and fail-safes to prevent such widespread disruptions. Additionally, there may be a shift towards more decentralized update mechanisms to minimize the risk of a single point of failure.

Conclusion

The global IT outage caused by a faulty CrowdStrike update serves as a critical lesson for the tech industry. The incident underscores the need for more resilient and fail-safe update mechanisms to ensure that such disruptions do not occur again. As organizations worldwide continue to grapple with the consequences, the focus will undoubtedly shift towards preventing future occurrences through improved practices and technologies.

FAQs

What caused the global IT outage?

The outage was caused by a faulty CrowdStrike software update, which led to affected computers to enter an endless reboot loop.

How widespread was the outage?

The outage was global, affecting businesses and systems across various industries worldwide.

Why is it difficult to fix the outage?

The affected machines cannot be remotely fixed due to the nature of the faulty code. Each computer needs to be manually accessed to remove the problematic update.

Is there a way to automate the fix?

CrowdStrike is exploring automated solutions, but the complexity of the issue means that a straightforward automated fix may not be feasible.

What are the broader implications of the outage?

The incident highlights the vulnerabilities in centralized update systems and may lead to more rigorous testing protocols and decentralized update mechanisms.

How can future IT outages be prevented?

Implementing more robust testing procedures and decentralized update systems can help prevent similar outages in the future.

Microsoft Windows Outage: CrowdStrike Falcon Sensor Update

Like millions of others, I tried to go on vacation, only to have two flights get delayed because of IT issues.  As an engineer who enjoys problem-solving and as CEO of the company nothing amps me up more than a worldwide IT issue, and what frustrates me the most is the lack of clear information.

From the announcements on their website and on social media, CloudStrike issued an update and that update was defective, causing a Microsoft outage. The computers that downloaded the update go into a debug loop; attempt to boot, error, attempt repair, restore system files, boot, repeat.

The update affects only Windows systems, Linux and Macs are unaffected.

The wide-spread impact and Windows server down focus; is because Microsoft outsourced part of their security to Cloudstrike, allowing CloudStrike to directly patch the Windows Operating System.

Microsoft and CrowdStrike Responses

Microsoft reported continuous improvements and ongoing mitigation actions, directing users to its admin center and status page for more details. Meanwhile, CrowdStrike acknowledged that recent crashes on Windows systems were linked to issues with the Falcon sensor.

The company stated that symptoms included the Microsoft server down and the hosts experiencing a blue screen error related to the Falcon Sensor and assured that their engineering teams were actively working on a resolution to this IT outage.

There is a deeper problem here, one that will impact us worldwide until we address it.  The technology world is becoming too intertwined with too little testing or accountability leading to a decrease in durability, stability, and an increase in outages.

Global Impact on Microsoft Windows Users 

Windows users worldwide, including those in the US, Europe, and India, experienced the Windows server outage or Windows server downtime, rendering their systems unusable. Users reported their PCs randomly restarting and entering the blue screen error mode, interrupting their workday. Social media posts showed screens stuck on the recovery page with messages indicating Windows didn’t load correctly and offering options to restart the PC.

If Microsoft had not outsourced certain modules to CloudStrike, then this Windows server outage wouldn’t have occurred. Too many vendors build their products based on assembling a hodgepodge of tools, leading to outages when one tool fails.

The global IT outage caused by CrowdStrike’s Falcon Sensor has highlighted the vulnerability of interconnected systems, especially during Windows server downtime.

I see it in the MSP industry all the time; most (if not all) of our competitors use outsourced support tools, outsourced ticket systems, outsourced hosting, outsourced technology stack, and even outsourced staff. If everything is outsourced, then how do you maintain quality?

We are very different, which is why component outages like what is occurring today do not impact us. The tools we use are all running on servers we built, those servers are running in clusters we own, which are running in dedicated data centers we control. We plan for failures to occur, which to clients translates into unbelievable uptime, and that translates into unbelievable net promotor scores.

The net promotor score is an industry client “happiness” score; for the MSP industry, the average score is 32-38, but at Protected Harbor, our score is over 90.

Because we own our own stack, because all our staff are employees with no outsourcing, and because 85%+ of our staff are engineers, we can deliver amazing support and uptime, which translates into customer happiness.

If you are not a customer of ours and your systems are affected by this Windows server outage in the US, wait. Microsoft downtime will likely resolve soon when an update is issued, however, a manual update process might be required. If your local systems are not impacted yet, turn them off right now and wait for a couple of hours for Windows server outage in the US updates. For our clients, go to work; everything is functioning perfectly. If your local systems or home system are impacted, contact support, and we will get you running.

What went wrong and why?

On July 19, 2024, CrowdStrike experienced a significant incident due to a problematic Rapid Response Content update, which led to a Windows crash, widely recognized as the Windows Blue Screen of Death (BSOD). The issue originated from an IPC Template Instance that passed the Content Validator despite containing faulty content data. This bug triggered an out-of-bounds memory read, Windows outage cause operating systems to crash. The problematic update was part of Channel File 291, and while previous instances performed as expected, this particular update resulted in widespread disruptions.

The incident highlighted the need for enhanced testing and deployment strategies to prevent such occurrences. CrowdStrike plans to implement staggered deployment strategies, improved monitoring, and additional validation checks to ensure content integrity. They also aim to provide customers with greater control over content updates and detailed release notes. This incident underscores the critical need for robust content validation processes to prevent similar issues from causing outages, such as the one experienced with Microsoft.

Apple to Launch iOS 18 with Groundbreaking AI Features: Everything You Need to Know

Apple is gearing up to unveil iOS 18 at WWDC 2024, marking one of its most significant updates to date. This year’s WWDC, scheduled from June 10 to 14, will kick off with an opening address on June 10, where the tech giant is expected to showcase its substantial leap in AI capabilities integrated across its ecosystem.

Major AI Overhaul

iOS 18 is poised to bring a major focus on AI features, transforming both Apple’s in-house technologies and first-party apps. According to insights from Bloomberg’s Mark Gurman, Apple is doubling down on on-device processing for enhanced performance and privacy. The update is expected to include a range of generative AI capabilities, further boosting Apple’s competitive edge.

In-House AI Strategy and Chatbot Integration

Apple is reportedly finalizing an agreement with OpenAI to incorporate ChatGPT technology into iOS 18. This move is part of Apple’s strategy to bolster its in-house AI technologies while maintaining performance and privacy through on-device processing. The integration of a popular chatbot will mark a significant enhancement in AI-driven user interaction on iPhones.

AI Enhancements Across iPhone Apps

With iOS 18, Apple aims to integrate AI enhancements across various first-party apps. The Notes app, for instance, will feature generative suggestions and editing capabilities powered by on-device large language models (LLMs). The Photos app is also set to receive AI-backed editing features, enabling users to manipulate backgrounds with ease, similar to the magic eraser on Pixel phones. Siri, Apple’s virtual assistant, will undergo a significant AI makeover, making it more conversational and versatile. Apple Music might also see the addition of auto-generated playlists and more intelligent features.

Additional Key Features

• Customizable Home Screen: iOS 18 will allow users to place icons anywhere on the grid, offering more flexibility and customization options for the Home screen.
• RCS Support: Apple is set to enhance messaging capabilities by introducing support for Rich Communication Services (RCS), particularly improving communication between iPhone and Android devices.
• New Accessibility Features: Expect new accessibility features such as Adaptive Voice Shortcuts and Live Speech enhancements, ensuring a more inclusive user experience.
• Design Changes Influenced by Vision Pro: Subtle design changes are anticipated, particularly in the Camera app, with circular home screen icons inspired by the visionOS interface.

 iOS 18 Release Timeline

Following the initial unveiling at WWDC 2024, iOS 18 will enter a beta testing phase for developers and the public. The official release is expected at Apple’s Fall event in September, coinciding with the launch of new iPhones.

Compatibility

iOS 18 will be compatible with a range of iPhone models, ensuring widespread adoption of the latest features.

Siri’s Major AI Makeover

In response to advancements in AI technology, Apple plans to introduce a more advanced and conversational Siri. The new generative AI system will allow Siri to handle tasks more efficiently, such as setting timers, creating calendar appointments, and summarizing text messages. This overhaul aims to catch up with competitors and ensure Siri remains a vital component of the iPhone ecosystem.

The Rise of “IntelliPhones”

According to Bank of America analyst Wamsi Mohan, Apple’s AI advancements are paving the way for a new era of AI-powered “IntelliPhones.” These devices will offer sophisticated and personalized functions, driving the desire to upgrade and solidifying Apple’s position in the AI revolution.

Apple’s Next Big Move: Revamping Siri with Generative AI

At its upcoming annual developer conference, Apple is set to unveil a transformative update to Siri, its voice assistant, powered by generative artificial intelligence. This marks a significant shift for Apple, integrating advanced AI technology into the iPhone to enhance Siri’s capabilities, making it more conversational and versatile.

Generative AI and Apple’s Vision

Apple’s collaboration with OpenAI, the maker of ChatGPT, and ongoing talks with Google aim to bring generative AI to iPhones, enhancing Siri’s functionality. This partnership highlights Apple’s strategy to stay competitive in the AI landscape, which has been rapidly evolving with contributions from Microsoft, Meta, and others. The enhanced Siri, branded under “Apple Intelligence,” promises to deliver a more interactive and intuitive user experience, capable of managing tasks like setting timers, creating calendar appointments, and summarizing messages more efficiently.

Strategic Implications and Market Positioning

Apple’s venture into generative AI comes at a crucial time. The technology has been pivotal for other tech giants, driving significant market value for companies like Microsoft and Nvidia. Apple’s entry aims not only to improve user experience but also to reclaim its leading position in the tech market. By potentially offering Siri as a subscription service, Apple could generate substantial new revenue streams.

Privacy and Technological Integration

A core aspect of Apple’s AI strategy is its commitment to privacy. Unlike competitors, Apple plans to process many Siri requests directly on iPhones, ensuring greater privacy for users. This focus on privacy was a critical factor during negotiations with AI partners, reflecting Apple’s longstanding commitment to user data protection.

Complementary Innovations

Apple’s push into AI complements its existing features like roadside assistance, iPhone crash detection, Emergency SOS via satellite, and the shift from Apple Lightning to USB-C to reduce electronic waste. These innovations underscore Apple’s dedication to enhancing user safety and convenience while promoting environmental sustainability.

As Apple integrates generative AI into its ecosystem, it reaffirms its vision of creating not just smart devices but intelligent companions that seamlessly assist users in their daily lives.

Conclusion

The introduction of iOS 18 marks a pivotal moment for Apple, with AI capabilities taking center stage. From a customizable Home screen to an AI-powered Siri, iOS 18 promises to deliver an enhanced user experience that blends performance, privacy, and cutting-edge technology. As Apple prepares to showcase these advancements at WWDC 2024, anticipation is high for what the future holds for iPhone users.

Mastering DevOps: A Comprehensive Guide

DevOps, a portmanteau of “development” and “operations,” is not just a set of practices or tools; it’s a cultural shift that aims to bridge the gap between development and IT operations teams. By breaking down silos and fostering collaboration, DevOps seeks to streamline the software development lifecycle, from planning and coding to testing, deployment, and maintenance.

The Importance of DevOps in Software Development:

The importance of DevOps in modern software development cannot be overstated. Here’s why:

1. Speed and Efficiency: DevOps enables organizations to deliver software faster and more efficiently by automating repetitive tasks, reducing manual errors, and improving team collaboration.
2. Reliability and Stability: By embracing practices like Continuous Integration (CI) and Continuous Deployment (CD), DevOps helps ensure that software releases are reliable, stable, and predictable, improving customer satisfaction.
3. Innovation and Agility: DevOps encourages a culture of experimentation and innovation by allowing teams to iterate quickly, adapt to changing market demands, and deliver value to customers faster.
4. Cost Reduction: By optimizing processes and eliminating waste, DevOps helps reduce costs associated with software development, deployment, and maintenance.
5. Competitive Advantage: Organizations that successfully implement DevOps practices can gain a competitive advantage in their respective industries by accelerating time-to-market, improving product quality, and fostering a culture of continuous improvement.

What is DevOps?

As more organizations embrace DevOps, many team members are new to the concept. According to GitLab’s 2023 survey, 56% now use DevOps, up from 47% in 2022. If your team is new to DevOps or getting ready to adopt it, this comprehensive guide will help. We’ll cover what is DevOps (and isn’t), essential tools and terms, and why teamwork is vital for success.

In the past, software development processes were often fragmented, causing bottlenecks and delays, with security an afterthought. DevOps emerged from frustrations with this outdated approach, promising simplicity and speed.

A unified DevOps platform is key to optimizing workflows. It consolidates various tools into a cohesive ecosystem, eliminating the need to switch between multiple tools and saving valuable time and resources. This integrated environment facilitates the entire software development lifecycle, enabling teams to conceive, build, and deliver software efficiently, continuously, and securely. This benefits businesses by enabling rapid response to customer needs, maintaining compliance, staying ahead of competitors, and adapting to changing business environments.

Understanding DevOps is to understand its underlying culture. DevOps culture emphasizes collaboration, shared responsibility, and a relentless focus on rapid iteration, assessment, and improvement. Agility is paramount, enabling teams to quickly learn and deploy new features, driving continuous enhancement and feature deployment.

Evolution of DevOps

Historically, development and operations teams worked in isolation, leading to communication gaps, inefficiencies, and slow delivery cycles. The need for a more collaborative and agile approach became apparent with the rise of agile methodologies in software development. DevOps evolved as a natural extension of agile principles, emphasizing continuous integration, automation, and rapid feedback loops. Over time, DevOps has matured into a holistic approach to software delivery, with organizations across industries embracing its principles to stay competitive in the digital age.

Key Principles of DevOps

DevOps is guided by several key principles, including:

1. Automation: Automating repetitive tasks and processes to accelerate delivery and reduce errors.
2. Continuous Integration (CI): Integrating code changes into a shared repository frequently, enabling early detection of issues.
3. Continuous Delivery (CD): Ensuring that code changes can be deployed to production quickly and safely at any time.
4. Infrastructure as Code (IaC): Managing infrastructure through code to enable reproducibility, scalability, and consistency.
5. Monitoring and Feedback: Collecting and analyzing data from production environments to drive continuous improvement.
6. Collaboration and Communication: Fostering a culture of collaboration, transparency, and shared goals across teams.
7. Shared Responsibility: Encouraging cross-functional teams to take ownership of the entire software delivery process, from development to operations.

The Three Main Benefits of DevOps

1. Collaboration

In traditional software development environments, silos between development and operations teams often result in communication barriers and delays. However, adopting a DevOps model breaks down these barriers, fostering a culture of collaboration and shared responsibility. With DevOps, teams work together seamlessly, aligning their efforts towards common goals and objectives. By promoting open communication and collaboration, DevOps enables faster problem-solving, smoother workflows, and ultimately, more successful outcomes.

2. Fluid Responsiveness

One of the key benefits of DevOps is its ability to facilitate real-time feedback and adaptability. With continuous integration and delivery pipelines in place, teams receive immediate feedback on code changes, allowing them to make adjustments and improvements quickly. This fluid responsiveness ensures that issues can be addressed promptly, preventing them from escalating into larger problems. Additionally, by eliminating guesswork and promoting transparency, DevOps enables teams to make informed decisions based on data-driven insights, further enhancing their ability to respond effectively to changing requirements and market dynamics.

3. Shorter Cycle Time

DevOps practices streamline the software development lifecycle, resulting in shorter cycle times and faster delivery of features and updates. By automating manual processes, minimizing handoff friction, and optimizing workflows, DevOps enables teams to release new code more rapidly while maintaining high standards of quality and security. This accelerated pace of delivery not only allows organizations to stay ahead of competitors but also increases their ability to meet customer demands and market expectations in a timely manner.

Conclusion

Adopting a DevOps strategy offers numerous benefits to organizations, including improved collaboration, fluid responsiveness, and shorter cycle times. By breaking down silos, promoting collaboration, and embracing automation, organizations can unlock new levels of efficiency, agility, and innovation, ultimately gaining a competitive edge in today’s fast-paced digital landscape.

The Intersection of SQL 22 and Data Lakes lies the Secret Sauce

The intersection of SQL 22 and Data Lakes marks a significant milestone in the world of data management and analytics, blending the structured querying power of SQL with the vast, unstructured data reservoirs of data lakes.

At the heart of this convergence lies portable queries, which play a crucial role in enabling seamless data access, analysis, and interoperability across diverse data platforms. They are essential for data-driven organizations.

Portable queries are essentially queries that can be executed across different data platforms, regardless of underlying data formats, storage systems, or execution environments. In the context of SQL 22 and Data Lakes, portable queries enable users to write SQL queries that can seamlessly query and analyze data stored in data lakes alongside traditional relational databases. This portability extends the reach of SQL beyond its traditional domain of structured data stored in relational databases, allowing users to harness the power of SQL for querying diverse data sources, including semi-structured and unstructured data in data lakes.

Every query will not run the same in SQL SERVER as in a data lake, but it allows existing SQL Admins to be functional.

The importance of portable queries in this context cannot be overstated. Here’s why they matter:

1. Unified Querying Experience: Whether querying data from a relational database, a data lake, or any other data source, users can use familiar SQL syntax and semantics, streamlining the query development process and reducing the learning curve associated with new query languages or tools.

2. Efficient Data Access and Analysis: Portable queries facilitate efficient data access and analysis across vast repositories of raw, unstructured, or semi-structured data. Users can leverage the rich set of SQL functionalities, such as filtering, aggregation, joins, and window functions, to extract valuable insights, perform complex analytics, and derive actionable intelligence from diverse data sources.

3. Interoperability and Integration: Portable queries promote interoperability and seamless integration across heterogeneous data environments. Organizations can leverage existing SQL-based tools, applications, and infrastructure investments to query and analyze data lakes alongside relational databases, data warehouses, and other data sources. This interoperability simplifies data integration pipelines, promotes data reuse, and accelerates time-to-insight.

4. Scalability and Performance: With portable queries, users can harness the scalability and performance benefits of SQL engines optimized for querying large-scale datasets. Modern SQL engines, such as Apache Spark SQL, Presto, and Apache Hive, are capable of executing complex SQL queries efficiently, even when dealing with petabytes of data stored in data lakes. This scalability and performance ensure that analytical workloads can scale seamlessly to meet the growing demands of data-driven organizations.

5. Data Governance and Security: Portable queries enhance data governance and security by enforcing consistent access controls, data lineage, and auditing mechanisms across diverse data platforms. Organizations can define and enforce fine-grained access policies, ensuring that only authorized users have access to sensitive data, regardless of where it resides. Furthermore, portable queries enable organizations to maintain a centralized view of data usage, lineage, and compliance, simplifying regulatory compliance efforts.

6. Flexibility and Futureproofing: By decoupling queries from specific data platforms or storage systems, portable queries provide organizations with flexibility and future-proofing capabilities. As data landscapes evolve and new data technologies emerge, organizations can adapt and evolve their querying strategies without being tied to a particular vendor or technology stack. This flexibility allows organizations to innovate, experiment with new data sources, and embrace emerging trends in data management and analytics.

Portable queries unlock the full potential of SQL 22 and Data Lakes, enabling organizations to seamlessly query, analyze, and derive insights from diverse data sources using familiar SQL syntax and semantics. By promoting unified querying experiences, efficient data access and analysis, interoperability and integration, scalability and performance, data governance and security, and flexibility and futureproofing, portable queries allow organizations to harness the power of data lakes and drive innovation in the data-driven era.

How One Man Stopped a Potentially Massive Cyber-Attack – By Accident

As the world celebrated the Easter bank holiday weekend, an unsuspecting threat loomed in the digital realm – a meticulously planned cyber-attack aimed at infiltrating Linux distributions, potentially compromising millions of computers worldwide. However, thanks to the fortuitous annoyance of one Microsoft software engineer and the collective vigilance of the tech community, disaster was narrowly averted. In this detailed account, we delve into how the Microsoft engineer stopped a huge cyberattack, exposing the intricacies of the attempted supply chain attack.

The stroke of luck that led to the discovery and the Microsoft engineer’s swift actions prevented a widespread compromise. This incident underscores the crucial role of proactive monitoring and the invaluable contributions of vigilant engineers in safeguarding our digital infrastructure. The lessons learned from this event highlight the importance of continuous vigilance and collaboration within the tech community to thwart cyber threats. Indeed, the Microsoft software engineer stopped the cyberattack just in time, showcasing the critical need for preparedness and quick response in the face of digital dangers. The story of this cyber attack on Microsoft and its successful prevention serves as a testament to the effectiveness of coordinated defense strategies.

The Close Call

Supply Chain Attack on Linux: At the heart of the incident lay a sophisticated supply chain attack targeting xz Utils, a commonly used compression tool integrated into various Linux distributions. With stealthy precision, an unknown assailant surreptitiously inserted a backdoor into the software, poised to grant unauthorized access to a vast network of computers. This insidious tactic, known as a supply chain attack, underscores the vulnerabilities inherent in interconnected software ecosystems and the potential for widespread havoc if left unchecked.

Uncovering the Backdoor

A Stroke of Luck and Tenacity: In a remarkable turn of events, the malicious backdoor was not uncovered through sophisticated cybersecurity protocols but rather by the dogged determination of a single developer – Andres Freund from Microsoft. Faced with a minor performance hiccup on a beta version of Debian, Freund’s annoyance spurred him to meticulously investigate the issue. Through tenacious analysis, he unearthed the subtle indicators of foul play, ultimately revealing the presence of the clandestine backdoor. This serendipitous discovery highlights the critical role of individual vigilance and the invaluable contribution of diverse perspectives in safeguarding digital infrastructure.

Lessons Learned

Navigating the Complexities of Open Source: The attempted attack on xz Utils serves as a poignant reminder of the dual nature of open-source software – fostering collaboration and innovation while exposing projects to potential exploitation. As the backbone of digital infrastructure, open-source projects rely on the collective efforts of volunteers, often facing challenges in sustaining funding and resources for long-term development. The incident underscores the imperative for sustainable funding models and proactive security measures to fortify the resilience of open-source ecosystems against evolving threats.

Don’t Forget MS Teams

Amidst discussions on tech antitrust, particularly focusing on the rise of AI and concerns about “gatekeepers,” Microsoft’s actions have garnered attention. Despite its history with antitrust cases, including being one of the largest publicly traded companies globally, Microsoft’s moves often go unnoticed.

However, a recent decision to separate its chat and video app, Teams, from its Office suite globally, follows scrutiny from the European Commission. This decision comes after a complaint by Slack, a competitor owned by Salesforce, which prompted an investigation into Microsoft’s bundling of Office and Teams. While Teams has dominated the enterprise market since its launch in 2017, questions arise about Microsoft’s market dominance and potential anticompetitive behavior.

The decision to unbundle the products highlights ongoing concerns about fair practices in the tech industry. As a Microsoft software engineer, understanding the implications of these decisions is crucial in navigating the rapidly evolving landscape. Additionally, the recent cyberattack on Microsoft underscores the importance of cybersecurity measures, where proactive efforts by Microsoft engineers play a vital role in mitigating risks and safeguarding against potential threats.

Conclusion

In the ever-evolving landscape of cybersecurity, the incident involving xz Utils illuminates the critical imperative of collective vigilance and proactive defense mechanisms. While the potential devastation of the attack was narrowly averted, it serves as a sobering reminder of the persistent threats lurking in the digital shadows. As we navigate the complexities of digital infrastructure, unity, tenacity, and unwavering diligence emerge as our strongest allies in the ongoing battle against cyber adversaries.

Protected Harbor Achieves SOC 2 Accreditation

Third-party audit confirms IT MSP Provides the Highest Level

of Security and Data Management for Clients

Orangeburg, NY – February 20, 2024 – Protected Harbor, an IT Management and Technology Durability firm that serves medium and large businesses and not-for-profits, has successfully secured the Service Organization Control 2 (SOC 2) certification. The certification follows a comprehensive audit of Protected Harbor’s information security practices, network availability, integrity, confidentiality, and privacy. To meet SOC 2 standards, the company invested significant time and effort.

“Our team dedicated many months of time and effort to meet the standards that SOC 2 certification requires. It was important for us to receive this designation because very few IT Managed Service Providers seek or are even capable of achieving this high-level distinction,” said Richard Luna, President and Founder of Protected Harbor. “We pursued this accreditation to assure our clients, and those considering working with us, that we operate at a much higher level than other firms. Our team of experts possesses advanced knowledge and experience which makes us different. Achieving SOC 2 is in alignment with the many extra steps we take to ensure the security and protection of client data. This is necessary because the IT world is constantly changing and there are many cyber threats. This certification as well as continual advancement of our knowledge allows our clients to operate in a safer, more secure online environment and leverage the opportunities AI and other technologies have to offer.”

The certification for SOC 2 comes from an independent auditing procedure that ensures IT service providers securely manage data to protect the interests of an organization and the privacy of its clients. For security-conscious businesses, SOC 2 compliance is a minimal requirement when considering a Software as a Service (SaaS) provider. Developed by the American Institute of CPAs (AICPA), SOC 2 defines criteria for managing customer data based on five “trust service principles” – security, availability, processing integrity, confidentiality, and privacy.

Johanson Group LLP, a CPA firm registered with the Public Company Accounting Oversight Board, conducted the audit, verifying Protected Harbor’s information security practices, policies, procedures, and operations meet the rigorous SOC 2 Type 1/2 Trust Service Criteria.

Protected Harbor offers comprehensive IT solutions services for businesses and not-for-profits to transform their technology, enhance efficiency, and protect them from cyber threats. The company’s IT professionals focus on excellence in execution, providing comprehensive cost-effective managed IT as well as comprehensive DevOps services and solutions.

To learn more about Protected Harbor and its cybersecurity expertise, please visit www.protectedharbor.com.

What is SOC2

SOC 2 accreditation is a vital framework for evaluating and certifying service organizations’ commitment to data protection and risk management. SOC 2, short for Service Organization Control 2, assesses the effectiveness of controls related to security, availability, processing integrity, confidentiality, and privacy of customer data. Unlike SOC 1, which focuses on financial reporting controls, SOC 2 is specifically tailored to technology and cloud computing industries.

Achieving SOC 2 compliance involves rigorous auditing processes conducted by independent third-party auditors. Companies must demonstrate adherence to predefined criteria, ensuring their systems adequately protect sensitive information and mitigate risks. SOC 2 compliance is further divided into two types: SOC 2 Type 1 assesses the suitability of design controls at a specific point in time, while SOC 2 Type 2 evaluates the effectiveness of these controls over an extended period.

The SOC 2 certification process involves several steps to ensure compliance with industry standards for handling sensitive data. Firstly, organizations must assess their systems and controls to meet SOC 2 requirements. Next, they implement necessary security measures and document policies and procedures. Then, a third-party auditor conducts an examination to evaluate the effectiveness of these controls. Upon successful completion, organizations receive a SOC 2 compliance certificate, affirming their adherence to data protection standards. This certification demonstrates their commitment to safeguarding client information and builds trust with stakeholders.

By obtaining SOC 2 accreditation, organizations signal their commitment to maintaining robust data protection measures and risk management practices. This certification enhances trust and confidence among clients and stakeholders, showcasing the organization’s dedication to safeguarding sensitive data and maintaining regulatory compliance in an increasingly complex digital landscape.

Benefits of SOC 2 Accreditation for Data Security

Achieving SOC 2 accreditation offers significant benefits for data security and reinforces robust information security management practices. This accreditation demonstrates a company’s commitment to maintaining high standards of data protection, ensuring that customer information is managed with stringent security protocols. The benefits of SOC 2 accreditation for data security include enhanced trust and confidence from clients, as they can be assured that their data is handled with utmost care. Additionally, it provides a competitive edge, as businesses increasingly prefer partners who can guarantee superior information security management. Furthermore, SOC 2 compliance helps in identifying and mitigating potential security risks, thereby reducing the likelihood of data breaches and ensuring regulatory compliance. This not only protects sensitive information but also strengthens the overall security posture of the organization.

About Protected Harbor

Founded in 1986, Protected Harbor is headquartered in Orangeburg, New York just north of New York City. A leading DevOps and IT Managed Service Provider (MSP) the company works directly with businesses and not-for-profits to transform their technology to enhance efficiency and protect them from cyber threats. In 2024 the company received SOC 2 accreditation demonstrating its commitment to client security and service. The company clients experience nearly 100 percent uptime and have access to professionals 24/7, 365. The company’s IT professionals focus on excellence in execution, providing comprehensive cost-effective managed IT services and solutions. DevOps engineers and experts in IT infrastructure design, database development, network operations, cybersecurity, public and cloud storage and services, connectivity, monitoring, and much more. They ensure that technology operates efficiently, and that all systems communicate with each other seamlessly. For more information visit:  https://protectedharbor.com/.