Other MSPs approach vs. Protected Harbor Customer-centric approach

Other MSPs approach vs Protected Harbor

 

Other MSPs approach vs. Protected Harbor Customer-centric approach

The arrival of the internet opened new doors and pushed the IT industry in new directions. With the growing consumer base of the internet and accompanying challenges, a need for solution makers became indispensable. Several IT solution providers, including value-added resellers (VAR) and managed service providers (MSP), came into play. They offered their services and solutions to the industry, such as infrastructure management and cloud servers. A solution provider is simply a vendor who answers all your IT needs with their products. These MSPs competed not only to capture the industry by taking small and mid-scale enterprises as their clients but to deliver cost-effective solutions to every need of the customers. Click here to know more about the IT solution providers, VAR and MSP.

What do they have in common?

After expanding cloud computing in the IT sector, they have broadened IT solution possibilities further. The solution providers now offer Infrastructure as a service (IAAS), software as a service (SaaS), desktop as a service (DaaS), and other on-demand offerings. The solution provider either builds and manages its cloud services or recommends (resells) the services of a public cloud provider like Amazon web services or Microsoft azure.

An IT solution provider, Value-added reseller, or Managed service provide what all of them have in common: they are simply software reselling, services, and pre-bundled packages in the name of a solution. For example, if your system is affected by viruses, they will provide you with the antivirus of any XYZ company. After installing it on your computer, if the product key is not working or you suffer from a data loss, the solution provider is not responsible. The same applies to most MSPs as they resell the cloud and infrastructure management services from a public cloud provider. If you face a technical issue, the provider plays the middle man forwarding your concerns to the original service provider while you are rendered helpless. These are not managed security services by any means as they lack the infrastructure to solve or eliminate any potential threats by themselves and rely on the end managed services network.

These solution providers and MSPs are just selling pre-bundled package solutions designed to attract most consumers and solve their percentage problems. The point to note is that no two clients are the same. Small-scale and mid-scale enterprises have their own set of requirements and issues. They switch to managed services companies as they are the most efficient options in the market compared to setting up your own data center infrastructure management (DCIM). Conclusively, the IT managed service companies follow the product-centric approach to design a product and sell it to as many people as possible rather than the customer-centric approach to design a specific product for one particular client.

Protected Harbor’s customer-centric approach. How is it different?

We follow a seamless 360-degree approach while catering to the clients, and the process is integral to our brand’s culture. Protected Harbor’s market differentiator is highly customer-centric, keeping the customer at the center and formulating a strategy focusing on delivering the best experience by providing tailor-made solutions for every individual customer.
Being among the top managed security service providers, we keep customers at the center of our business philosophy and foster a positive experience at every stage of the customer’s journey.

Protected Harbor has its own hosted, in-house servers and networking equipment to eliminate costs, redundancies, and security risks. The hardware investment made by Protected Harbor is a critical factor in providing a positive experience to the customer. This increases control over safety and security with the flexibility to design and deliver services as per demand. We take pride and accountability for the security of the clients’ data with exceptional infrastructure management. The issues are solved in-house rather than waiting for the third-party, public service provider to do so.

The technology improvement plan is another benchmark strategy followed by Protected Harbor. We listen to customers’ needs, assess what needs to be done, and design the system accordingly. It’s an ongoing development strategy that suggests the best possible steps to enhance the experience and elate the customers. Customer satisfaction is the core of our business, and we challenge ourselves to exceed the expectations.

 

The Differences Between Managed Services and Professional Services

When comparing other MSPs to Protected Harbor’s customer-centric approach, understanding the differences between Managed Services and Professional Services is key.

  • Managed Services: Managed Services involve proactive, ongoing management of an organization’s IT infrastructure by an external provider, such as Protected Harbor. This approach focuses on preventative maintenance, monitoring, and support to ensure optimal performance and security. Clients benefit from continuous monitoring, updates, and comprehensive support, including remote IT support services and help desk support, to minimize downtime. Additionally, Managed Services include data backup and disaster recovery services for data resilience and continuity in disruptions.
  • Professional Services: Professional Services are project-based engagements, such as IT consulting and system design. While they offer valuable expertise and solutions for specific projects, they lack ongoing monitoring and maintenance. Clients may engage Professional Services for specialized projects but still require additional support, like help desk support or remote IT support services, for day-to-day operations.
  • Protected Harbor’s Approach: Protected Harbor combines both approaches with a customer-centric focus. We prioritize personalized solutions, providing comprehensive Managed Services including remote IT support services, data backup and recovery, and help desk support. Our commitment ensures clients receive the attention and assistance needed to achieve their IT goals effectively.

In summary, while Managed Services focus on ongoing management and support, Professional Services are project-based. Protected Harbor integrates both, setting us apart and empowering clients to succeed.

 

The choice is yours!

Since it’s no longer a secret as to how we do it and deliver industry-leading quality services, with the complete focus on customer satisfaction, we exceed the limits and expectations with our feature-rich cloud services, data center management, all-around IT support, and security 99.99% uptime with application outage avoidance (AOA). To move forward with a software reselling MSP or a dedicated customer-centric, IT-managed service provider. The choice is relatively simple.