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What Does the Average Company Pay for Downtime?

What Does Downtime Cost the Average Business?

One bad experience is all it takes to rattle a business owner. Infrastructure matters and when your system or applications crash. It can have an enormous impact on your bottom line not to mention your business operations. Monetary and data losses from unexpected crashes can even, in some cases cause a company to close its doors permanently.

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According to an ITIC study this year, the average amount of a single hour of downtime is $100,000 or more. Since 2008, ITIC has sent out independent surveys that measure downtime costs. Findings included that a single hour of downtime has risen by 25%-30%. Here are some staggering results:

98% of organizations say a single hour of downtime costs over $100,000
81% of respondents indicated that 60 minutes of downtime costs their businesses over $300,000
33% of those enterprises reported that one hour of downtime costs their companies between $1-5 million

The only way to mitigate risk is to be proactive by having the right technology in place to monitor, prevent, and when an attack happens (and it’s not IF but WHEN), having the right company on hand to restore, rebuild and restart. Once you understand the real-life costs of downtime it should not be hard to take proactive measures to protect your business.

Protected Harbor has a full team of technical experts and resources to maintain your system’s well-being and ensure business continuity. Contact us today for a full assessment of your applications and infrastructure. www.protectedharbor.com

September 24, 2020 0 Comments by Editor

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The S. Hekemian Group Success Story

The S. Hekemian Group Success Stories

Protected Harbor Helps Hekemian Group Overcome Server & ISP Challenges

Protected Harbor was hired to manage servers, ISP and more for nationwide real estate developer, The S. Hekemian Group.

PROTECTED HARBOR QUICKLY JUMPED IN TO PROVIDE 24/7 MONITORING

Protected Harbor Helps Real Estate Developer Overcome Server & ISP Challenges

Nationwide real estate developer, The S. Hekemian Group, contracted Protected Harbor to take over the management of its servers and ISP.

Sharon McGuire is an executive administrator at The S. Hekemian Group, and while she understands the company’s servers and software, she needed an IT team to help her set up and monitor both on a full-time basis. The S. Hekemian Group is one of the country’s most stable property owners and developers, with a highly selective portfolio of luxury residential, office, and mixed-use properties throughout the United States. While the real estate group has certainly built its reputation, they were lacking in their IT department.

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Once McGuire contracted Protected Harbor, after being referred from another trusted vendor, she began to see the expertise of their staff with the de-installation and new installation for their main office relocation as well as the build, upgrade and maintenance of servers in other satellite offices.

Protected Harbor was also able to set-up server access for all of the S. Hekemian Group’s employees. Employees have access to servers via other means, including laptops, and if ever there is a problem, a ticket is placed to the Protected Harbor help desk and someone contacts them immediately.

McGuire also noted the ease of the Protected Harbor ticketing system for everyone in the company to use directly from their computer or laptop.

Another big problem identified when they began working with Protected Harbor, was the group’s lack of a reliable Internet Service Provider. Protected Harbor quickly jumped in to provide 24/7 monitoring of the fluctuating service provided by Hekemian’s ISP.

“Protected Harbor knows when I am down before I even know. I get a notification as soon as we are down, and another one as soon as they have us back up, so a lot of stuff is taken care of before we know it’s even a problem,” said McGuire.

Being a nationwide real estate developer, McGuire said the company has to keep its various software, from accounting to construction, up to date. The company relies on the expertise of Protected Harbor technicians and the company leadership to make sure they have the back-end capacity to house any new software they are considering.

“Protected Harbor handles a lot of stuff that other tech companies won’t or are not capable of,” said McGuire. “They ask all the right questions on our behalf to make sure we make the right choices when purchasing new software, which saves me an incredible amount of work and time so I can focus on other things for the company.”

Protected Harbor runs a daily back up of the company’s servers and makes sure the server is compatible with their software.

McGuire counts on Protected Harbor at all times – day or night – and remembers being in close contact with them during a major storm affecting their main office.

“If you surround yourself with good people, it makes your job a lot easier,” said McGuire. “Protected Harbor is tremendous; they really are tremendous.”

May 31, 2020 0 Comments by Editor

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Ashar Success Story

Ashar Success Stories

PROTECTED HARBOR IMPLEMENTED BETTER TECH SECURITY & SOFTWARE

Since ASHAR started working with Protected Harbor, the school has grown from 300 to over 500 students.

With the Help of Protected Harbor, Private School Grows Student Base

New York K-8 private school, ASHAR, grew their student base from 300 to 500+ by implementing better tech security and easy to manage software for staff and students.

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David Katznelson is the Executive Director at ASHAR, a K-8 private school in New York. The school needed to update its entire structure from their school’s WIFI network to the individual devices students were using during lessons, and Protected Harbor was the right fit.

With Protected Harbor on board, the school updated from tablets to wireless Chromebooks so students could access their work more securely and easily.

Protected Harbor integrated the new technology with the school’s system seamlessly.

“Every day, a teacher comes in, picks up a rack of Chromebooks and takes them to his or her classroom for the lesson. This would not have been possible without the help of Protected Harbor who manages all users and the Google domain,” said Katznelson. “They can turn on any features we’re are not familiar with and help us make each student’s experience the best.”

This helped the school improve engagement and scoring for their existing students and served as a perk for new student recruitment and enrollment.

“Because they work with other schools, they are able to guide us and tell us to do what’s best for the students which is invaluable.”

In just a short time after working with Protected Harbor, ASHAR’s entire IT infrastructure was updated.

Protected Harbor rebuilt the school’s subnet. The way the infrastructure was laid out prior prevented ASHAR from scaling seamlessly in line with the growth of student admission.

So Protected Harbor figured out and implemented a way to solve all these problems.

Protected Harbor reconfigured all WIFI hot spots throughout the campus and worked on all four of the school’s main servers, correcting all identified problems. Prior to this, there were lots of slowdowns and limited WIFI access in some areas of campus. Now, there are hot spots in every classroom, no dead zones or service interruption when traveling throughout the campus.

“This is a company that will do whatever it takes so your bottom line can improve,” said Katznelson. To get us up to par and to straighten out our issues, Protected Harbor technicians spent almost 72 hours here!”

Now, ASHAR’s servers are even faster and with much less downtime.

Protected Harbor updated ASHAR to virtual machines as doing so fit their model, and now with proper backups, server down time is limited.

ASHAR keeps Protected Harbor on staff 24/7 with their ongoing tech support. They have remote support available to all office and teaching staff and continue to find the best and safest technology for ASHAR’s students.

“Protected Harbor stays on top of the IT industry and remains knowledgeable as the world progresses,” said Katznelson. They have helped us function more efficiently in servicing our customers, which are students.”

May 31, 2020 0 Comments by Editor

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HARC Success Story

HARC Success stories

PROTECTED HARBOR ENSURES HARC’S 500+ EMPLOYEES ARE ALWAYS UP & RUNNING

Protected Harbor Helps Strengthen & Grow Company that Serves Individuals with Intellectual Disabilities

Non-profit organization, HARC, Inc. contracted Protected Harbor and saw its IT challenges dwindle as Protected Harbor started taking a more proactive approach to keeping the company’s systems up to date.

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Gregory is the COO at HARC, a non-profit that serves individuals with intellectual disabilities. He recently inherited the task of overseeing the company’s IT department and needed a partner like Protected Harbor to be successful.

Prior to working with Protected Harbor, HARC’s IT department was reactive in dealing with any IT issues. The company’s system was failing; with down email and Internet problems. After starting their working relationship with Protected Harbor, HARC quickly saw that having an IT service provider with a team who is constantly monitoring and available through an on-call system and call center, made their day-to-day operations much more effective.

May 31, 2020 0 Comments by Editor

Business Tech

What is a good NPS Score

What is a good NPS score?

Net Promoter Score
Protected Harbor Gets World Class Net Promoter Score

A recent survey completed by Protected Harbor clients yielded exceptional results in satisfaction.

The survey calculated Protected Harbor’s Net Promoter Score (NPS), which takes the percentage of promoters (good feedback) and subtracts the percentage of any detractors. Protected Harbor’s final score was 78 which is considered world class.

This is how the NPS classifies the scores. Given the NPS range of -100 to +100, a “positive” score or NPS above 0 is considered “good”, +50 is “Excellent,” and above 70 is considered “world class.”

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Each customer was asked to rate the company on a scale of 1 to 10, 10 being the most, on how likely they are to recommend Protected Harbor to a colleague.

The survey also allowed customers to give feedback with their score, and here’s what some of them had to say about Protected Harbor’s IT services and customer service.

Protected Harbor is proud of this accomplishment and the great response and feedback received by customers. Being considered “world class” in customer satisfaction and service is what all businesses wish they could achieve.

Protected Harbor offers businesses and organizations nationwide IT services including ransomware and network security protection, network management, IT service management, 99.99% uptime and cloud computing.

May 28, 2020 0 Comments by Editor