WHY IS 99.99% UPTIME IMPORTANT?

Today, businesses of all sizes have grown more reliant on their technology and no business, no matter the size wants to see their systems or site offerings offline – even for a few minutes.  This is why uptime has become vital.  For many companies, uptime is not a preference, it’s a necessity.

Uptime is important because the cost and consequences of downtime can cripple a business, however, no business in any industry can guarantee absolute perfection. Even with tremendous precautions and redundancies in place, systems can fail.  Natural disasters or other mitigating factors out of our control that may require a quick re-boot can’t always be predicted or prevented.

In order to evade debilitating periods of downtime, businesses must employ the most current technologies, designed with uptime in mind, or utilize a managed service provider well versed in the latest technology and long term solutions.

It is no secret that businesses look for 99.99% uptime.  If this percentage seems unrealistic, the additional decimals make a huge difference. The reality is that .1% of downtime is an unacceptable percentage for most companies.  When businesses encounter downtime, they cannot provide services to their customers.  Customers have short memories and as a result, may be tempted to take their dollars elsewhere if they cannot get what they want in a timely manner.

Not only is losing customers disastrous, but productivity can suffer as well.  This is never a good combination.  The average cost of downtime across businesses of all sizes and all industries is around $5,600 per minute.

When a customer selects a company, they need to trust that they are working with a professional and capable organization. Not being able to access a company’s website or employees telling customers they cannot help them at the moment they called does not ensure shopper confidence. This damage can be irreversible to a business’s reputation.

Given that the consequences of downtime are so costly, it’s easy to understand why achieving near-perfect uptime is so important. In order to completely avoid all of the costs and consequences associated with downtime, businesses need to be aiming for uptime of at least 99.99%. While these consequences may seem a bit disheartening, the good news is that there are ways to avoid them. Get connected to our data center and solve your issue.

Protected Harbor helps businesses across the US address their current IT needs by building custom, cost-effective solutions.  Our unique technology experts evaluate current systems, determine the needs then design cost-effective solutions. On average, we are able to save clients up to 30% on IT costs while increasing their security, productivity and durability.  We work with many internal IT departments, freeing them up to concentrate on daily workloads while we do the heavy lifting.  www.protectedharbor.com

Keep Your Business Running – Prepare for The Worst

Since the face of how we do business has changed because of COVID-19, businesses should think about (and hopefully prepare for) cyberattacks and security breaches. Having a disaster recovery plan in place to restore critical information is a good place to start.  However, in these times this is simply not enough.

This is why it’s important to have a 360 business continuity plan ready.

Here are some devastating facts from Bureau of Labor, PC Mag, Gartner, Unitrends and TechRadar:

• Every year, 20% of businesses experience system loss from events such as fires, floods, outages, etc. These types of occurrences not only result in loss of data, but they displace employees and shatter operations
• 60% of companies that lose their data will shut down within 6 months
• Only 35% of Small Businesses have a comprehensive disaster recovery plan in place, according to Gartner
• The cost of losing critical applications has been estimated by experts at more than $5,000 per minute
• Network downtime costs 80% of small and medium businesses at least $20,000 per hour

If these facts are not enough to ensure a business continuity plan is in place, then you are rolling the dice in a game you will not win.  It is not a matter IF something will happen its WHEN.

A business continuity plan creates a means of keeping your business operational during a crisis. In addition, the plan should include protocols for your devices, communication channels, office setup – including employees, and more.

If you’re currently experiencing unexplained system slow-downs, unexplained outages and trying to maintain normal computer functions, then your system needs definite attention, and you probably don’t have a continuity plan in place. It’s not too late to start, but understand it’s going to take some time and effort but the end result will be invaluable.

This is where Protected Harbor can help. We deliver end to end IT solutions ranging from custom designed systems, data center management, disaster recovery, ransomware protection, cloud services and more.  On average, we save clients up to 30% on IT costs while increasing their productivity, durability and sustainability.  Let our unique technology experts evaluate your current systems and design cost-effective, secure options.

With us, you can be sure your systems will run during a crisis.  Contact us today to find out more.  www.protectedharbor.com

What Does Downtime Cost the Average Business?

What is a good NPS score?

Net Promoter Score
Protected Harbor Gets World Class Net Promoter Score

A recent survey completed by Protected Harbor clients yielded exceptional results in satisfaction.

The survey calculated Protected Harbor’s Net Promoter Score (NPS), which takes the percentage of promoters (good feedback) and subtracts the percentage of any detractors. Protected Harbor’s final score was 78 which is considered world class.

This is how the NPS classifies the scores. Given the NPS range of -100 to +100, a “positive” score or NPS above 0 is considered “good”, +50 is “Excellent,” and above 70 is considered “world class.”

Each customer was asked to rate the company on a scale of 1 to 10, 10 being the most, on how likely they are to recommend Protected Harbor to a colleague.

The survey also allowed customers to give feedback with their score, and here’s what some of them had to say about Protected Harbor’s IT services and customer service.

Protected Harbor is proud of this accomplishment and the great response and feedback received by customers. Being considered “world class” in customer satisfaction and service is what all businesses wish they could achieve.

Protected Harbor offers businesses and organizations nationwide IT services including ransomware and network security protection, network management, IT service management, 99.99% uptime and cloud computing.