Why IT Experience Matters:  

Why IT Experience Matters

Today’s market has become highly cut-throat for small and medium businesses. Keeping up with the furious pace of change and staying ahead is a huge challenge for these organizations. Richard Luna, CEO of Protected Harbor touches on this topic while he discusses the importance of Why IT Experience Matters. You can also find topics like this and more within his video series Uptime With Richard Luna which is posted every Thursday.

To succeed in this digital world, SMBs (Small & Midsized Businesses) need to partner with an IT Service Provider or MSP (Managed Service Provider) to help them manage their technology while also handling all of their day-to-day operational tasks. An IT Service Provider usually comes with several benefits such as cost savings, scalability, and efficiency from an outsourced IT department.

If you’re considering partnering with an MSP or are already working with one, you should know why IT experience matters most when it comes time to choose one. Below we will explain the importance of experience and what you should for when vetting your options.

 

The Importance of Experience

Experience is a crucial factor in determining a provider’s quality of service.

First, it helps you to gauge their level of proficiency. Second, previous experience, especially in dealing with various types of businesses and clients, offers insight into how an IT Service Provider or MSP will approach your partnership. Experience is the key to ensuring that your computers and other IT infrastructure function optimally and are protected from cyber threats.

With experience, MSPs know what works best for different businesses and can help you in selecting the right technology for your particular needs. However, it is also essential to keep in mind that MSPs are not infallible. No one can promise 100% uptime, nor can they guarantee that their clients will not experience any outages or service interruptions because they vary from one MSP to the next. In short, nothing is guaranteed. Even though your MSP can help you avoid many problems, plenty can still occur.

 

The First Rule of IT: Panic

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Panic is the first act when an emergency occurs. This can affect your own staff, and IT staff may not be available at the time. Luckily, MSPs are prepared for any crisis. Most MSPs work with a standard response time of 30 minutes, which applies to a wide range of issues while some promise a faster 15-minute response time. When an MSP works with you, it is essential to understand their response time and the steps they take to resolve an issue. This can be crucial in determining the quality of service that clients receive.

When an emergency occurs, the first question that arises is what’s happening. The most typical answers we get are we just lost a cluster node (a part of the data center) or the main firewall blew up, knocking out thousands of customers.

In this situation, Richard Luna, CEO of Protected Harbor, recommends focusing on what’s working. In a crisis, this is the best thing to do; it will tell you what you can move to, what infrastructure can be used and what’s functional at this point.

 

Emergencies Occur, and They Can be Resolved

Experienced MSPs or IT Service Providers are successful if they have prepared for everything. They understand that emergencies can occur at any time and must be able to respond. Whether it’s a power surge, a flood in the building, a fire, or an earthquake, all of these disasters can cause severe damage to your IT infrastructure, which can impact your staff, your customers, and your business as a whole. All of these issues can be resolved, though, especially if you have an experienced and trustworthy MSP ready to respond.

 

Hiring an MSP is Not Always the Best Solution

When you’re in a hurry to get a new IT infrastructure, you may be tempted to hire an MSP on an “as needed” basis but you may end up paying more for the work performed and not getting everything you actually need in the long run. If you receive services from a third party, you don’t have much say in the configuration of your IT system. You cannot change your hardware or software whenever you need to also, you may not have access to all the necessary backups and other information you need for your business continuity plan. If you work with an MSP on an “as needed” basis, you do not have any guarantee that you will receive the same team in case of a problem or an emergency.

 

The Optimal Solution: Experienced People With A Plan

When working with an MSP, you should look for experienced people with a plan. The team should also have a proven track record of success when working with other clients in your industry. In short, you should look for MSPs with a proven track record. When you work with an MSP, you should be able to trust their team altogether while they should also be able to adapt to any changes and know how to solve problems as they arise. You should be able to work with an MSP without worrying about the issues that your IT infrastructure may face.

“The optimal solution in this situation is a blend.” Richard explains that in order to get the best, you will need to have the best of the minds, experienced people who have been through crises before and understand the long view of the technology, intermixed with fresh minds or a brand new staff will give a terrific blend of a solid, communicative, collaborative team.

This is an approach that we use internally at Protected Harbor.

 

Summing up

How you handle your business’s IT infrastructure can make or break your organization.

The best way to ensure that you have a strong IT foundation is to partner with an experienced MSP. When you choose an MSP with experience, you can be sure that your IT systems will run smoothly and efficiently. You can expect your systems to be managed appropriately, and they can also help you to use resources in your systems more efficiently. With an MSP, you can rest assured that your IT team will be ready to respond when an emergency occurs.

While most IT service providers or MSPs offer a one-size-fits-all approach, Protected Harbor has been set apart from the competition by its focus on providing an individually tailored experience to its clients. Whether it’s an enterprise company or a mid-sized business, you can expect to be treated as an individual.

If you’re looking for managed IT services for your company, you deserve more than a cookie-cutter solution. You deserve a trusted advisor who understands your business and technology challenges and works with you to create a solution that meets your unique needs.

Protected Harbor is not your typical MSP. We have the experience and focus on solving issues for our clients, not selling service plans. We work with you to build a relationship based on trust and transparency. We have a 95% client retention rate and an average of 15 minute ticket response times. Don’t just take our word for it; check our testimonials.

Contact us today to get a free IT Audit and experience for yourself why IT experience matters.

5 Benefits from a Professional IT Partner

5 Benefits from a Professional IT Partner

professional IT partnerHaving a business partner brings a lot of benefits. Companies can work better by finding someone with the same visions and goals. Starting a business and running it is never an easy task. Small business owners across all industries, including the IT field, know the importance of partnership. They have to manage everything from setting up infrastructure, maintenance to customer services and security.

A technology partner can assist you across various issues, including IT support and managed services. Unmanaged and unreliable services might stifle a business’s expansion. Because IT has become the backbone of every industry, companies can benefit from partnering with managed IT service providers.

Having an MSP can bring value to a business by optimizing the technology. Almost every company uses the latest technology, and a managed IT provider can ensure reliable network, security, and customer support.

Benefits of Managed Services Providers

Keeping your organization at its peak is not easy. Many things can hinder the company’s growth, establishment, and security. Small businesses can’t stand alone and decide what is better for them. They should get managed services from IT partners that can give benefits to them.

There is a list of benefits that a company can get while having a professional IT partner. Here are some of them.

Support for Remote Workers

MSP offers network monitoring, maintenance, and security. They provide day-to-day support to systems with managed IT services. Collaboration with the remote team is a challenging task. But they come with unified communication tools that make it easier to collaborate securely.

Protected Harbor, a professional IT services company, offers remote help to businesses of all sizes. They provide a remote IT workforce that works safely and reliably, collaborates better with the firm, and gives IT help regardless of location.

Focus on Growth

Better IT partners are those who can handle whatever a company demands. They have working experience with small and large organizations. The purpose of an MSP is to provide reliable and smooth services to the client companies. An IT partner should quickly respond to your needs.

Protected Harbor offers scalability and focuses on growth according to a company’s needs. When someone is going to start a business, the only thing they focus on is growth. The technology partners for your business should have that in mind too. We have an infrastructure that can bear expansion and be customized according to the company’s needs without any pain.

Disaster Recovery and Business Continuity Plan

Recovery systems and data backup help in a disaster recovery plan. Having an IT partner allows you to overcome these disasters. Protected Harbor is a technology partner that offers the best backup solutions according to your business needs. They have developed a business continuity plan that ensures protection, manages risks, and backups data. They identify the risk of disasters and the areas that require improvement and then offer a mature idea to survive global disasters.

Peace of Mind

Updates are necessary to ensure efficiency and maintain security. Businesses can rely on managed services providers who guarantee proactive solutions and better IT infrastructure. IT professionals remain up to date with the latest technologies and bring advancement to your business.

Protected Harbor offers 24/7 support and proactive maintenance as a trusted managed services provider. They detect vulnerabilities and prevent your organization from malicious attacks. With the best IT experts, they integrate security, optimize performance, and give IT support.

Budgeting your IT

Technology has now become a part of every business. With the evolution in Information technology, the budget for technical maintenance has also increased. Companies rely on technology to survive and stand in the marketplace. Employees can work better, faster, and reliably by implementing the latest equipment and technology.

IT budgeting is essential and lays the foundation for the success of an organization. Consider the value that IT brings to your business. Companies are not able to do this on their own. They should hire technology experts or collaborate with IT partners for better budgeting. Protected Harbor provides its services to plan IT budgets in a better way.

Conclusion

Not all partnerships go successful. It takes a lot of effort and time to find the right partner for your business. A project will be less risky and more successful if it is under the supervision of IT experts.

Don’t let the risks prevent your business from reaching its goals. IT professionals detect technical problems that can impact growth and offer support and security. They continuously try to find ways to improve their services and maximize the client companies’ benefits.

Protected Harbor is not just a managed service provider but your partner in growth and success. We create solutions specifically for you rather than reselling you a third-party product. Our expert technical team is available 24×7, with proactive remote monitoring, 99.99% uptime, 360-degree cybersecurity, and protection from all common threats. Contact us today for an IT audit and best solutions.