Exploring the Exciting World of Legal Tech

With the rapid advancement of technology, the legal industry has seen significant changes and is now experiencing a major shift. It seems every day there are innovative solutions to some of the challenges in the legal field.

The following examines Legal Tech’s roles, the types available, and the challenges it poses. Plus, we provide updates on the latest news and developments in the legal tech field.

What is Legal Tech?

It is the use of technology to streamline processes, improve efficiency, and reduce costs associated with legal work. Legal tech can range from simple document management systems to more sophisticated technologies such as artificial intelligence and machine learning. It has been used in many areas, from legal research to contract analysis, and has become increasingly important in the legal services industry.

Legal IT Services is not just about technology but also about the people who use it. It requires legal professionals to be knowledgeable about the technology and its implications for their profession and clients. The legal profession is rapidly evolving, and legal tech plays a vital role in this change.

The Role of Technology in the Legal Industry

Legal tech has the potential to revolutionize the way legal services are provided. It can help lawyers reduce costs, improve efficiency, and better serve their clients. The most common uses of legal tech include document management systems, legal research, contract analysis, and artificial intelligence.

Document management systems allow lawyers to organize and access documents easily. Legal research can be done quickly and accurately with the help of legal databases and search engines. Contract analysis can provide insights into a contract’s terms and conditions that may take time to be apparent. Artificial intelligence and machine learning can be used to analyze large volumes of data to uncover hidden patterns and trends.

Legal tech can also provide insights into legal compliance and risk management. Using technology to analyze legal documents, lawyers can identify potential risks and ensure they comply with relevant laws and regulations.

Benefits of Using Legal Tech

Legal tech can help lawyers reduce costs by automating tedious tasks such as document management and legal research. It can also help them save time by providing insights into contracts that would otherwise take hours to uncover.

It can also help lawyers improve their efficiency. By using technology to automate tasks, lawyers can focus on more complex and high-value tasks, such as advising clients on the best course of action.

Finally, legal tech can help lawyers better serve their clients. Using technology to analyze legal documents, lawyers can provide their clients with insights into potential risks and ensure they comply with relevant laws and regulations.

Challenges of legal tech

Despite legal tech’s many benefits, the challenges are the cost of implementing and maintaining the technology. Legal tech can be expensive and may require a significant upfront investment.

Another challenge is the need for more knowledge and understanding of the technology among legal professionals. They must understand the technology’s implications to get the most out of it.

Finally, there is the risk of data breaches and other security issues. As legal technology becomes more sophisticated, it becomes more vulnerable to cyberattacks and data theft. Legal professionals must protect their data and ensure that their technology is secure.

Latest Legal Tech News

The legal tech space is constantly evolving, and there are always new technologies and developments to keep up with. Some of the latest news in the legal tech space include:

1. Increased Adoption of Virtual Courtrooms: With the pandemic causing widespread disruption, virtual courtrooms have become increasingly popular. Remote proceedings have been implemented in courts worldwide, allowing proceedings to take place securely and efficiently.
2. Development of AI-powered Legal Research Tools: Artificial intelligence is revolutionizing the legal industry, with numerous legal tech companies developing AI-powered legal research tools. These tools provide lawyers with more efficient and accurate research capabilities.
3. Blockchain-based Legal Solutions: The use of blockchain technology in the legal industry is gaining traction, with several companies developing blockchain-based solutions for secure and transparent legal transactions.
4. Growth of Online Dispute Resolution: The rise of online dispute resolution (ODR) has made resolving disputes more accessible and efficient. ODR platforms offer a convenient alternative to traditional dispute resolution methods, making it easier for individuals and businesses to resolve disputes quickly and cost-effectively.
5. Expansion of Legal Automation Tools: Automation tools are becoming increasingly popular in the legal industry. Companies offer tools to automate routine tasks, freeing up lawyers’ time to focus on more complex and strategic work.
6. Increase in Investment in Legal Tech: The legal tech sector has seen significant investment in recent years, with venture capital firms and investors showing increasing interest in funding legal tech startups.

Legal Technology Services

In addition to the technology itself, several legal technology services are also available. These services can help lawyers make the most of the technology and ensure it is properly implemented and maintained.

For example, there are managed services available that can help lawyers manage and maintain their legal tech. These services can provide technical support, software updates, and security monitoring. There are also consulting services available that can help lawyers understand the implications of legal tech and make the most of it.

Conclusion

Technology is transforming legal services. Virtual courtrooms, AI-powered legal research, blockchain-based solutions, and automation tools are now available. Legal tech has far-reaching impacts. Managed IT services make it simpler and more effective for individuals and businesses to get legal services.

The future of legal tech is bright, with new advancements and innovations being developed every day. Lawyers and legal professionals must stay informed and up-to-date with the latest trends and developments in legal tech to remain competitive in the changing landscape.

Protected Harbor is the right choice for legal technology and law firms because of its expertise, experience, innovative solutions, tailored approach, comprehensive services, and strong reputation. Law firms can be confident that they are partnering with a trusted and reliable provider of legal technology solutions and services by choosing Protected Harbor.

Get a free IT audit today to ensure your firm takes full advantage of the exciting legal tech world!

IT Services for Non-profit Organizations

Running a non-profit can be challenging, especially when it comes to managing resources and staying competitive in a crowded field. One area that can make a significant impact on the success of a non-profit is information technology (IT).

IT services are becoming increasingly important for non-profit organizations as they work to achieve their missions and goals. These services can range from basic computer and network support to more advanced services such as data analysis and management, website development, and cloud computing.

Following are the various IT services that can help non-profit organizations achieve their goals and better serve their communities.

Data Management

Data management is the process of organizing, storing, and protecting data, including sensitive information such as social security numbers and personal data. One aspect of data management is selecting the appropriate infrastructure to support data storage and access.

Infrastructure as a Service (IaaS) is a model that allows businesses to rent computing infrastructure from cloud providers such as Amazon Web Services and Microsoft Azure. IaaS allows businesses to scale up or down as needed and implement disaster recovery solutions to protect data in case of a system failure.

Another cloud infrastructure model is Software as a Service (SaaS), which allows businesses to access software applications through the Internet. Data management also includes protecting data from social engineering attacks, which may attempt to trick employees into revealing sensitive information.

Hybrid cloud solutions combine private and public cloud infrastructure, allowing businesses to maintain control over sensitive data while leveraging the scalability and flexibility of public cloud solutions. Effective data management requires a comprehensive approach to security, including the use of encryption, access controls, and regular backups to ensure the integrity of data.

It is a critical aspect of running a successful non-profit organization. Non-profits often collect a large amount of data on donors, volunteers, and clients that must be organized and kept secure. This data can include personal information, contact details, donation history, and more.

Proper data management enables non-profits to identify their most active supporters, understand their giving patterns, track volunteer engagement, and measure the impact of their programs and services. This can help all enterprises to maximize their efforts and resources and better serve their communities.

Cloud Services

Cloud computing delivers IT services, such as servers, storage, databases, networking, software, analytics, and intelligence, over the internet (“the cloud”) to offer faster innovation, flexible resources, and economies of scale. Non-profit organizations can benefit from cloud computing in several ways.

One of the main benefits of cloud computing for non-profits is cost savings. Traditional IT infrastructure can be expensive to maintain and upgrade. With cloud computing, non-profits can reduce hardware and software purchases, management, and data center operations costs. Instead, they pay for only the services they need on an as-needed basis, saving money in the long run.

Another benefit of cloud computing is increased collaboration and communication. Cloud-based services, such as Remote Desktop, allow non-profits to share files, collaborate on documents and projects, and communicate in real time, regardless of location. This can increase productivity and efficiency among staff, volunteers, and partners.

Cloud computing also enables organizations to access and work on their data remotely. All that is needed is an internet connection. This can be particularly beneficial for organizations with staff and volunteers who work remotely or travel frequently.

Cybersecurity

Cybersecurity guards against attacks, damage, and unauthorized access to systems connected to the internet, including their hardware, software, and data. Non-profits, like any other organization, must be mindful of potential risks. They should take action to secure their sensitive information and systems.

One of the main risks for non-profits is the potential loss or theft of sensitive information such as donor or client data. Non-profits often collect and store personal information, such as names, addresses, and financial information, which can be valuable to cybercriminals. A data breach can result in the loss of this information, damage the organization’s reputation, and cause trust issues with its constituents.

Another risk for organizations is the potential disruption of their operations. Cyberattacks can take down websites, disrupt communication systems, or cause problems preventing non-profits from carrying out their mission. This can lead to a loss of revenue, wasted resources, and a decline in public trust.

Cybersecurity is also essential for non-profits because of regulatory compliance requirements which many non-profits must follow. Two are the General Data Protection Regulation (GDPR) and the Health Insurance Portability and Accountability Act (HIPAA). These regulations have specific requirements for protecting sensitive information.

Non-profits need to have a robust cybersecurity strategy and take steps to protect their systems and data, such as regular software updates, employee education, and incident response planning. By taking cybersecurity seriously, non-profits can mitigate risks and better serve their communities.

IT Is Essential

IT services are essential for non-profit organizations to achieve their mission and goals. IT can range from basic computer and network support to more advanced services such as data analysis and management, cloud computing, and cybersecurity. These services can help non-profits store, organize, and analyze data, reach the target audience, and reduce costs.

Non-profits need to work with experienced IT professionals who can provide guidance and support.

Protected Harbor is the ideal choice for non-profit organizations. We provide a comprehensive compliance framework, which includes detailed documentation, processes, and procedures. This allows organizations to understand and comply with regulations. It also contains tools for data discovery, risk assessment, and incident response, which can help non-profits to identify and mitigate potential risks.

We also deliver a cost-effective solution, an easy-to-use interface, and ongoing support and guidance. These features can help companies to achieve compliance and protect sensitive information, so they can better serve their communities and complete their missions.

If you’re ready to improve your non-profit’s IT services, consider getting a free IT audit today. An IT audit can help you to understand your current IT infrastructure, identify areas for improvement, and develop a plan for implementing new technologies and best practices.

By taking advantage of our free IT audit, you’ll be able to:

• Understand your current IT infrastructure
• Identify areas for improvement
• Develop a plan for implementing new technologies and best practices
• Get a better understanding of your IT security posture

Be sure to improve your non-profit’s IT services immediately. Contact us today to schedule your free IT audit and maximize your organization’s potential.

Turning IT From a Cost Center to a Money Saver

IT is usually a CEO’s least favorite word. The thought of anything tech related, regardless of what stage of business you’re in, typically causes some mild panic. Whether it’s confusion, uncertainty, security fears, and so on, the main reason for the alarm tends to surround the topic of money. Cyber security has become a significant necessity for businesses in today’s world, where cybercriminals are on the rise. Money, however, shouldn’t have to be your reason for not taking the next steps to a safer, secure environment.

When you find the right IT company, whether through your staff or a hired managed service provider like Protected Harbor, fears of how much you will spend will soon dissipate. Today, we will go over how you can turn your IT from a cost center to a money saver with a strategic approach.

Our Steps for Finding a Reputable IT Company:

In Sync with Your Business Goals: Your future IT partner should be aligned with your organization’s business goals to ensure that your technology investments support the overall mission of your organization. This can be easily figured out by having a thorough interview with your IT partner and discussing what you actually need versus what your company can do without.

Focusing on Value: Your IT partner should focus on delivering value to your organization rather than just providing technology solutions. This means understanding the needs of your business by figuring out what is currently lacking in your team’s IT processes. As a result, they will find ways to improve your processes, increase efficiency, and reduce costs.

Flexibility: There are many ways to solve IT issues, and we know that. However, your IT team should be deploying solutions that can solve multiple problems. For example, when upgrading to a new system, your IT partner may recommend or automatically add multi-factor authentication to your new system, increasing security. They should automatically find ways to solve future potential problems even if they don’t exist yet.

Implement Cost-Saving Technologies: Your IT partner can and should implement cost-saving technologies such as cloud computing, virtualization, and automation. This will reduce hardware and software costs, improve productivity, and reduce the need for manual labor either from your staff or your IT team.

Optimize IT Operations: IT can optimize its operations by using best practices such as ITIL (Information Technology Infrastructure Library) to streamline processes, reduce downtime, and improve efficiency.

Use Data Analytics: IT can use data analytics to gain insights into the organization’s operations and find ways to optimize processes, reduce costs, and improve performance. This way, your partner will only ever recommend to you what you need versus what you don’t.

Adopt a Continuous Improvement Approach: Your IT partner should adopt a continuous improvement approach to ensure they always look for ways to optimize your operations.

These are just a few steps that companies like yours should review and think about before panicking over the idea of cost in technology. These steps should help you when it comes to evaluating your next IT partner. IT is a necessity in today’s world and truly is a strategic asset for your company; it can only help drive your future success. The next time you’re afraid of your IT becoming a cost center, remember these steps above, and you will surely see how hiring the right IT partner will become your money saver.

12 Questions Nonprofits Should Ask When Looking for an IT Partner

As a non-profit organization, aside from your budget, the technology your organization possesses should be at the forefront of your priorities.  From financial records to members and beyond, your non-profit is more at risk of falling victim to a cyber-attack than ever before.

As reliance on digital tools and infrastructure continues to grow, partnering with a proficient managed service provider becomes paramount for nonprofits seeking to streamline their operations and enhance their efficiency. With an array of managed IT services for small businesses, these strategic partnerships offer tailored solutions to address the unique needs and constraints of nonprofit organizations.

In this blog post, we’ll explore 12 questions nonprofits should ask when looking for an IT partner. From assessing expertise in managed IT solutions to understanding the provider’s commitment to scalability and support, these questions serve as invaluable benchmarks in identifying the ideal managed service provider to propel your nonprofit toward success.

Let’s dive into the questions:

1. Are the people responding to your support requests W-2 staff members or outsourced?

When it comes to needing IT to help your organization, it’s critical for security reasons and an ample response that the person helping you to solve your support requests knows your system. However, if your IT partner uses outsourced solution providers, this can make for a less secure fix, as these providers aren’t familiar with your system or its processes.

2. Is your support site and monitoring outsourced or running on directlyowned equipment?

An IT Partner must maintain direct ownership and control over their monitoring, backup, and troubleshooting data. Direct ownership allows for rapid response when problems occur and are more secure.  An IT partner that maintains direct control will be able to respond faster to requests and will be more secure.

3. What experience do you have working with nonprofits?

It is essential to work with an IT partner who has experience working with nonprofits, as their needs can be different from those of for-profit organizations. IT companies who have previous experience with non-profits understand the need to follow a budget plan and pride themselves on following your organization’s mission.

4. Can you provide references from other nonprofit clients?

Ask for references from other nonprofits that the IT partner has worked with in the past, and reach out to those organizations to learn more about their experience.

5. What IT services do you offer?

Ensure this potential IT partner can provide you with the specific services your nonprofit requires, whether it be network management, data backup and recovery, cybersecurity, or cloud computing.

6. How do you ensure data security?

Ask the IT partner about their data security protocols, including data encryption, access controls, and backup and recovery processes.

7. How do you handle IT emergencies?

Discuss their protocols and processes regarding IT emergencies ranging from system failures to cybersecurity incidents.

8. What is your response time for IT support requests?

Ask about the IT partner’s response time for support requests and ensure that it aligns with your nonprofit’s needs.

9. How do you stay up to date on IT trends and best practices?

It is essential to work with an IT partner who is knowledgeable about the latest IT trends and best practices. In addition, you need to know they can apply this knowledge to your nonprofit’s needs.

10. What is your approach to IT budgeting?

Ask the IT partner about their approach to IT budgeting. Some follow-up questions to ask can be how do they estimate costs? Or how do they work with nonprofits to ensure that IT costs align with their budget?

11. Do you provide training and support to our non-profit staff?

Ensure that the IT partner provides training and support to your non-profit staff, as this can help improve your employee’s IT skills and reduce the need for IT support.

12. What is your philosophy on working with non-profits?

Finally, ask the IT partner about their philosophy on working with nonprofits, and ensure that it aligns with your nonprofit’s values and mission.

Don’t go into the research process blind when finding your next IT partner. Study these questions and use them exactly as they are or as a jump-off point into more profound questions you may not have thought of before. When it comes to picking your next IT partner, you need to know whom you’re signing on to work with and trust that all your questions and concerns will be dealt with. In today’s world, especially as a non-profit, you need an IT team to have your back that understands your organization’s purpose and mission. Don’t fall victim to the next cyber-criminal. Start your research now.

8 IT Updates Every Business Owner Should Make Now

In today’s digital age, staying on top of the latest technology trends and IT updates is essential for business owners. Keeping up with the latest technology can help you to stay ahead in your industry, save time and money, plus improve the overall efficiency of your business.

IT leaders always need help introducing new technologies into their company’s workflow. Naturally, they’re focused on the future, trying to predict how the market will change and how this will impact their business.

Spending on IT worldwide is expected to reach $5.32 trillion in 2022. Asia is predicted to impact the worldwide IT market, contributing 31% significantly. ~Statista

Technological advances have been made at a breathtaking pace in the past few decades, with new trends emerging seemingly every day. To make it easier, we have put together a list of 8 IT updates every business owner should make now to ensure their business is up-to-date and running at peak performance.

Technological Change Drives Competitive Advantage

The effect of technological change can be seen in many ways, including:

Changing Customer Needs and Expectations – This means that customers expect products to be tailored to their individual needs, which is a challenge for businesses as they need to be able to meet each customer’s demands while still maintaining high levels of quality.

Improved Productivity – The ability to produce more with less effort can increase profits and lower costs.

New Business Models – New technologies can open up new markets or enable existing businesses to expand into new markets. This might include selling products or services in an entirely new way of using technology to streamline previously manual processes.

Reduced Costs and Risk – The use of technology can reduce the need for expensive physical assets and enable businesses to operate more effectively in areas where they may have previously been limited by geography or climate (e.g., working from home).

Increased Flexibility – Technology enables businesses to be more flexible in their operations, providing greater freedom over-allocating resources and responding to customer needs.

IT Updates for Tech Leaders

In addition to keeping up with the latest technology, IT leaders should also be aware of some top business trends and how they can apply them within their companies. Here are the 8 most important trends that all IT leaders should be aware of.

Increase Emphasis on Transparent Data Governance

Protecting your company’s data in today’s age is essential, where data is everything. While there are many ways you can go about doing this, one of the most effective ways is by making sure that your employees understand how they should transparently handle confidential information.

You can do this by ensuring that all your policies are clear and easy to understand. You can also ensure that these policies are well-enforced so that employees can be confident about their usage and lack thereof.

Adopt Web3 Technologies

The next generation of cloud applications will be built on Web3 technology and offer various benefits to IT departments, including improved security and reduced expenses. These new apps will also be easier to use than traditional applications, so they’ll help your employees work more efficiently.

Accelerate Cloud Adoption

Cloud computing offers businesses huge advantages over traditional data centers, such as reduced cost and complexity, more flexibility and scalability, and a more remarkable ability to innovate. And yet many companies still need to be more confident about moving their workloads into the cloud. To help speed up cloud adoption, inform your colleagues about how cloud computing can benefit them personally and professionally. Also, be sure to communicate what risks may arise from migrating workloads to the cloud, so they can make informed decisions about when it’s appropriate for them or their departments to move their applications into the public cloud.

Upgrade Your Network Router

You probably know that your router is the device that connects your computers to the Internet. But did you know that routers are becoming more than just a way to share an Internet connection? Many routers now offer enhanced security features, including mini-computers that can perform remote backup and virus protection tasks.

Routers also have built-in firewalls, so if you haven’t updated yours in a while, this may be a good time to do so — especially if you want better protection for your network against hackers.

Update Your Software Licenses

Make sure your software is fully licensed by running the free trial version of our software through our website. This ensures that all the features and tools work for you and your team. If it doesn’t, contact us, and we’ll help you get everything up and running smoothly. You can also check out our list of top 10 small business apps here!

Update Your Network Security

Security updates should be implemented as soon as they become available, so we recommend setting up automatic updates in Windows Update or macOS Software Update preferences. These updates usually fix security vulnerabilities or bugs in the system. Suppose you have other software installed on your computers, such as Adobe Acrobat Reader or Microsoft Office programs. In that case, they may also have built-in automatic update settings, ensuring that your devices are always protected against known threats.

Adapt AI

The future of AI is here, and it’s time to get ready. Adapt AI is a platform that helps companies build, train and deploy their custom AI-powered solutions. These solutions can be anything from an intelligent chatbot to an innovative mobile app. It’s an excellent tool for any company looking to take advantage of the latest advancements in artificial intelligence.

Give More Attention to FinOps

Financial operations have always been vital for any business. But as technology advances, financial operations are becoming more complex than ever before — which means they need more attention. FinOps is a new term that refers to the “financial operations” part of your business strategy, including payment processing and calculating taxes owed when customers purchase online. If you want your business to grow, devote more time and money toward this area of your organization — primarily if you sell products or services online.

Final Words

With technology advancing rapidly, it’s essential to consider whether your company utilizes the best technology available and how you can stay ahead of the competition. This list of IT updates is by no means exhaustive, but it should serve as a good starting point for business owners that want to keep up with the latest IT trends. Updating your business’s IT equipment will not only positively impact productivity and efficiency, but it could also help you achieve increased revenue and growth.

Protected Harbor is the perfect partner for business owners or CTOs who need professional guidance during times of technology change. Our experienced team of professionals can help you make sense of the overwhelming amount of information available, and our services are tailored to each customer’s needs.

With a free IT Audit, we can assess your current system and identify areas where improvements can be made. Let us help you get the most out of your investments and confidently make technology changes. Contact us today!

What is Access IT Support & Why is it Important?

Today’s successful businesses can only function with cutting-edge technological tools. To maximize the return on one of a company’s most significant investments, adequate management by reliable IT support is crucial. Access IT Support is a valuable service that provides businesses with the tools and resources they need to stay up and running in the digital age. Companies must keep up with their IT needs as technology evolves to remain competitive and secure.

The IT services industry is expected to generate $1,114.00bn in revenue by the end of 2022. ~Statista

Scaling a technology-based company requires a skilled team with many years of experience. It also requires the right tools, support, and platforms that encourage growth.

Let’s take a look at what access IT support is, why it’s essential for small business tech growth, and what to look for in an IT professional.

What is Access IT Support?

Access IT support is a service that ensures your company’s computer systems, hardware, software, wireless connections, and internet service are operating correctly. It also assists with troubleshooting, diagnostics, repairs, and maintaining your computer systems.

IT support services can be provided in-house or by an outside company. In-house IT support is usually cheaper than outsourcing your IT services but requires more time and effort on the part of your employees.

It includes things like:

Basic Troubleshooting – If something stops working or malfunctions, an IT professional will troubleshoot the problem and find out why it happened and how to fix it.

Software Installation – If you need new software installed on your computer or server, an IT professional can finish this quickly and efficiently without disrupting your business.

Network Setup – If you want to set up a new network or a wireless connection for your company or expand an existing one, an IT professional can do it right the first time.

Why is IT Support System Important?

A well-designed IT support system will protect your business and personal information against cybercriminals and help you solve any pesky IT problems. But what exactly does that mean?

Here are a few things you can expect from an effective IT support system:

Protection Against Cyber Crime

High-profile incidents involving corporations like Boots and Facebook, the most recent Government Security Breaches Survey indicated that 31% of businesses and 26% of nonprofits experienced cyber security breaches or assaults over the previous 12 months.

An effective IT support system will protect your network and private information from viruses and other malware that could steal your company data or cause problems within your software. However, if you have multiple devices on your network, it may be more complex than installing antivirus software or firewalls on all of them. You may need to install additional tools with features like intrusion detection and prevention systems that monitor traffic through your network in real-time to detect suspicious behavior by users or applications accessing resources on the web.

Effective Solutions to Tricky Problems

An effective IT support system can help you solve any problem that arises in your business. The support team can deal with it effectively, whether it may be a software glitch or a hardware failure. They know what steps to take and how they must be taken so they can resolve the issue quickly without causing any disruption to your business operations.

Improved Decision Making

An effective IT support system helps to improve decision-making at every level of an organization by providing relevant information and data on demand. This not only enables you to make better decisions but also improves efficiency as well as productivity within your organization.

Data Storage, Management, and Security

Data storage is one of the most critical aspects of information technology support. However, the wrong choice can lead to severe problems in your business. For example, choosing a storage system that is too small or too large for your needs will cost more money in the long run than necessary. It’s also important to consider whether it’s best to use cloud-based or on-site storage solutions when building your IT infrastructure.

Safety from Viruses and Other Compromising Software

While many think that viruses only infect computers, they can infect other devices, such as tablets and smartphones. When this happens, it can lead to data loss or financial loss if private information falls into the wrong hands. An IT support system will help keep your devices safe from viruses by installing antivirus software and regularly ensuring that updates are done.

Enhanced Online Marketing Strategies

An IT support system can help you improve your online marketing strategies in several ways. For example, it can help with website design, social media management, and email marketing campaigns. These tools can help increase traffic to your website and improve conversion rates, ultimately leading to increased revenue for your business!

What To Look for in a Great IT Support Team?

Your business is growing, and so are your IT needs. It’s time to look at the options for a new IT support team. But how do you know you’re choosing the best one?

Here are some tips:

Flexibility

The best IT support services will be flexible enough to meet your company’s ever-changing needs over time. They should offer multiple levels of support, including basic customer service, maintenance, troubleshooting, and more advanced technical help.

Knowledge & Expertise

You need an IT support team with knowledge and expertise in all technology areas. While some companies may specialize in particular types of technology (such as cloud computing), others may be more generalists and able to work with any software or hardware device.

Cost

When choosing an IT support team, the cost is always a factor. Though you want to choose the right service provider and not just base it solely on price, you want to ensure that their services fit your budget.

Responsiveness

Find out how long it takes for your IT company to respond to your needs by asking about their typical response times before hiring them. If you find they need to be more responsive, keep looking for another company until you find the one that offers you excellent customer service.

Final Words

Chances are, you have come across the term IT support before, as it has become an essential form of support for businesses nowadays. However, deciding on your next IT support move can be challenging and, truthfully, a little scary for a not-so-tech individual.

Protected Harbor makes it easier. We provide unparalleled IT support with guaranteed 99.99% uptime, a 24×7 live help desk, and an IT strategy that can be tailored to your business needs.

Our team of experts can help you identify areas of improvement and risks associated with your IT infrastructure. With our range of services, you can focus on the bigger picture of your business without worrying about any pesky IT issues getting in your way. Furthermore, with our secure and reliable IT solutions, you can rest assured that your business is always safe and running smoothly.

Get a free IT audit today to experience the full extent of our IT support capabilities.

9 Questions Non-Profits Should Ask Themselves When Looking for an IT Partner

Let’s say you’re working on a new project for your nonprofit organization. You will eventually need to scale if it becomes wildly successful, and your servers will need to be fast and secure. So, what do you do? Well, it depends on many factors, but the one thing you should be considering most of all is partnering with an Information Technology (IT) company.

Working with a solid IT partner requires good communication, time, energy, and trust. Non-profits are assumed to have limited resources, so the level of due diligence and in-depth collaboration must be high before choosing a partner. But there are many IT companies out there, so how can you figure out which is the right one for you?

Well, asking the right questions will always lead you to the best decision when looking for a partner, and we’re here to guide you through the best questions to ask yourself when evaluating your next IT company.

First, Why Do Non-Profits Need an IT Partner?

The non-profit sector is continually evolving as more organizations develop new ways to tackle today’s biggest challenges. As these organizations grow, they need more technology to keep up with the pace of change.

Whether your organization is a small start-up or a large national charity, it’s essential to have an IT partner that understands your organization’s goals and works closely with you to develop a technological strategy that supports them.

Non-profits will need an IT partner because they will:

• Increase Efficiency: A professional service provider can take on some short-term costs associated with IT procurement and usage, freeing up resources for other needs, like staff hiring or marketing. This can also increase efficiency as your non-profit learns how to utilize its new tech tools.
• Enhance Credibility: A partnership with a professional service provider allows non-profits access to specialized knowledge and expertise often unavailable within the organization. This can help these organizations to develop trust between their donors, volunteers, and members.
• Share Knowledge and Expertise: When you’re working as an IT partner rather than an employee, you learn firsthand about your client’s business objectives and challenges – which helps you to better understand where you fit into their overall plan for success.

Questions Non-Profits Should Ask When Looking for an IT Partner

Non-profit organizations are often in the same boat as businesses regarding technology needs. Only, usually with a smaller budget. They need a reliable and secure IT infrastructure to support their operations, but they also need an IT partner who understands a non-profit’s unique challenges.

The following questions will help non-profit organizations find the right match for their IT partner:

1.    Do they care about my mission? Is there enthusiasm for the cause?

There’s nothing worse than working with an IT company that doesn’t care about your organization’s mission. You want someone passionate about helping you achieve your goals. A good IT partner will already have prior knowledge and experience with non-profits, understand what you do and why it matters, and have a strong desire to help make a difference in the world.

2.    How will they help me save money?

Non-profits always need to find ways to save money while providing excellent service to their clients and donors. Your partner should be able to give recommendations on how they can help reduce your costs while maintaining the quality and security of your data.

3.    Do they understand how non-profits work and what is important to me?

Non-profits operate under a different set of rules than for-profit companies, so their partners must know how non-profits work in general and their overall purpose. A good IT company will understand your organization’s mission and how technology can help it. They may also make recommendations about software that could help accomplish your goals more efficiently and effectively.

4.    Are they committed to increasing your capacity?

One thing that often separates great IT providers from good ones is their commitment to helping customers grow their capacity over time to meet new challenges and continue growing their businesses.

5.    Do they have strong brand recognition?

Your prospective IT partner must have a good reputation within their industry. The more positive reviews they have, the more likely organizations and their members will trust them with their data.

6.    Who are their potential partners?

Non-profits want to find a company that shares its values, vision, and mission. They also want to work with a partner who has experience working with non-profits, as it helps them to better understand what the organization needs from its technology.

7.    Is their target audience particularly appealing to some corporations?

If a non-profit is focused on helping people in need, its target audience may be very appealing to a large corporate sponsor. If you have a corporation like this in mind that you hope to work with, make sure your IT partner has experience working with them before asking for any referrals.

8.    How does this approach cybersecurity?

A good IT partner will have a strong security posture and be able to help your organization implement the best practices for protecting your sensitive data and networks. They should be able to identify the vulnerabilities in your system and make the necessary changes to secure your networks.

9.    Do they have a remote helpdesk?

If your nonprofit has remote employees or volunteers, it’s essential that they can quickly get help from their IT provider when they need it most. An excellent remote support solution allows your team members to connect with their helpdesk no matter where they are located.

Final Words

Non-profits are not usually IT experts, and they shouldn’t have to be. A non-profit’s vision, culture, and success depend on its organization’s reliability, starting with the most trusted technology available to its members. That’s where Protected Harbor comes in.

Protected Harbor can assess, evaluate, and offer budget-friendly suggestions on increasing your organization’s cybersecurity and technology. For non-profits who may not have the budget for a full-time IT staff, this is the best option to guarantee that your organization’s infrastructure is in good hands.