Is All Monitoring the Same: A Closer Look

Is All Monitoring the Same: A Closer Look

In today’s digital world, monitoring IT performance and availability are more important than ever. Organizations must ensure that their business-critical applications and systems are always up and running to continue to serve customers, meet operational objectives, or meet compliance standards.

Welcome to another blog in the series Uptime with Richard Luna. Today we are discussing monitoring, its types, and choosing a vendor with the right monitoring service for your organization.

 

What is Monitoring?

Monitoring the performance of your technology infrastructure enables you to manage risk and identify issues before they significantly impact users or operations. However, monitoring can mean different things in different contexts.

Monitoring generally refers to keeping track of some measurable aspect of a system. It may be the output of some sensor (which is how we usually think about monitoring), or it could mean a log file with information about events that have occurred in the system being monitored.

Monitoring can also refer to analyzing data from past interactions with the system under observation to anticipate future needs and plan accordingly.

As a result, when seeking out monitoring solutions for your organization, it is essential to understand what each solution offers beyond just checking if something is “on” or “off” at any given time.

The details in the video will help you evaluate potential vendors so you know what you’re getting when signing an agreement for a new monitoring solution for your organization.

 

Is-All-Monitoring-the-Same-A-Closer-Look Middle

Proactive Monitoring

Proactive monitoring monitors your systems to identify potential outages and bottlenecks before significantly impacting users or operations. These solutions can be used to detect and report current issues and predict what might happen in the future by analyzing historical data.

This monitoring solution monitors a broader set of business systems beyond critical ones. They will typically have thresholds and rules in place to keep track of a much more comprehensive set of metrics and detect events earlier than real-time monitoring would, even if those types of events do not affect a critical system.

Proactive monitoring solutions are suitable for keeping track of scenarios that are mission-critical or for anticipating future issues by analyzing trends from past data.

 

Summing up

Monitoring can be used for many different things. You might be monitoring for uptime or SLA compliance, monitoring for availability or performance, monitoring for security or risk reduction, or monitoring for compliance or regulatory auditing. Regardless of your use case, monitoring is essential to your infrastructure.

If you are a small to medium-sized business, you may not fully have the internal staff to monitor your network and systems. With a 24×7 proactive monitoring service from Protected Harbor, you don’t need to worry. We will create a customized plan that suits your company’s needs, keeping your financial situation and risk profile in mind.

Our team of experts will review your current IT setup to determine if it meets your company’s goals. If it doesn’t, we will provide a detailed list of recommendations to help you get the most out of your IT investment.

Click here to schedule your technology audit today!

Best IT Solution: Solution Providers, VARs or MSPs?

Best IT Solution: Solution Providers, VARs or MSPs?

If you’re looking for an IT Service for your business, you have probably been innodated with acronyms, like VARs, MSP, ASP, NSP, CSP, ISP, SAAS and DAAS. One almost needs a CIA code-breaker to determine which solution does what and what solution is best for their business. Worse, many “wannabe” IT companies make the same promises but fall short on delivery.

There are many IT solutions available, ranging from cyber security, and inventory management to cloud services, and they are provided by IT solution providers, Value-Added Resellers (VARs), and Managed Service Providers (MSPs).

 

What Do They Offer?

IT solution providers sell specific solutions for specific problems. If your computer is infected, they provide you with an antivirus. Whereas VARs will sell you that same product, bundled with extra software. For example, VARS would offer an antivirus solution paired with a spam filter and backup service.

MSPs allow clients to rent software solutions through the cloud. Where IT solution providers and VARs will sell you software to fix an issue, MSPs will also proactively manage it for you. MSPs roll their sleeves up to control a client’s IT infrastructure and systems. This could include software applications and networks through security and day-to-day support.

 

It seems simple. Where’s the problem?

Most IT solution providers and VARs deliver one-size-fits-all solutions to their clients. Pre-packaged solutions are designed to interest the broadest audience. Due to supply contracts, providers are forced to push identical solutions and charge a mark-up. Occasionally they may offer consulting services or monitoring for even more money. From the client’s perspective, these pre-bundled solutions look the same but are less than ideal.

IT solution providers and VARs offer software, not services, where customer experience matters. They can all respond to a customer’s complaints and requests quickly. But responding to an email is not a customer experience. Instead, a company must perceive the needs and goals of the customer. IT solution providers and VARs are constricted by the software they are selling. So, they have finite customization to cover all of a customer’s needs. Such issues will leave customers with unresolved problems to be covered by other products for another cost. Or customers end up overpaying for functionality they don’t need because of a predetermined bundle.

This is where MSPs stand out. Thanks to the internet, MSPs can offer specific services and functionality, a-la-cart. They are not forced into particular solutions and offer actual customizations. Also, MSPs are in the service business. Their business model requires a long-standing relationship. The more problems customers have, the more problems MSPs have. Hence, it’s of utmost importance for MSPs to listen, evaluate, and tailor-make solutions to keep clients happy for as long as possible.

 

How It Should Be?

In today’s business environment, it is more important than ever to deliver the best customer experience possible. Customers should feel a connection with their service providers. And feel comfortable leaving a vital part of the business in the provider’s hands. The more feedback you get, the better your business can deliver a superior service. It’s as simple as that.

Steer away from IT solution providers who won’t spend time listening to your problems. A reliable managed service provider will design a customized plan covering all aspects of your IT needs. Such as protecting from ransomware and data losses, with the needed antivirus software. They will handle everything from scratch through finalization and ongoing support.

Consider a solution provider willing to spend time getting to know you and your business. A provider who asks questions and interviews you is more likely to design a lasting solution addressing your needs. The perfect IT solution will be tailored to suit your business, empowering you to fulfill and exceed your goals.

At Protected Harbor, we listen to our clients; we consider them our partners and are here to delight them. All of our Technology Improvement Plans (TIP) work on the 3A principle- Attend, Assess and Apply. We listen to customers’ problems, match them to our ability, and provide a solution explicitly crafted for them. This is how we have built long-term relationships with our customers.

With Protected Harbor, you can expect superior system performance and uptime. We specialize in remote desktops, data breach protection, secure servers, application outage avoidance, system monitoring, network firewalls, and cloud services. For quality IT solutions, contact Protected Harbor today.