Red Flags: It’s time to switch your IT Managed Service Provider

Technical hiccups happen regardless of your business’s size, niche, or geography. And outsourcing your IT infrastructure services to an MSP provides you with a dedicated team that can handle all such issues. This team is always on alert to address any problems, getting you back up and running as soon as possible. You hire MSPs to fix your problems and reduce your downtime.

But fixing issues and keeping it running are slightly different things, though. If you find your MSP fixing the same issue numerous times, you’re probably with the wrong MSP. Actual MSPs must be less product-focused and more focused on solving client problems. In addition to billable hours, your MSP should track the uptime of your systems.

Sometimes with specialized services, like those an MSP provides, it can be hard to assess how well they perform their job. But the bottom line is that outsourcing your IT to a managed service provider (MSP) is supposed to make your life easier. If it doesn’t, something has gone wrong. There are subtle signs that your MSP is no longer the right fit for you. A few questions to introspect are:

How often has your MSP not even known there are issues until you tell them? Do you consider your MSP as an on-demand IT service provider?

The answer to this question is about strategic fitment. Do you consider your MSP a transactional partner or partner to work with you? It’s not enough that your MSP is fixing IT issues that arise. They should proactively assess hardware and software needs and security practices bi-annually or quarterly. And this can even be outside their written contract (scope of work). Proactive maintenance makes all the difference when it comes to IT management.

A good MSP should regularly monitor your IT infrastructure and identify issues before they become bigger problems, and they should have the expertise to provide proactive support and guidance. If you feel like you’re having to tell your MSP about issues and they’re not taking a proactive approach, you may want to consider finding a different provider that can better meet your needs.

Do your MSP over-promise and under-deliver?

It is important to carefully evaluate the capabilities and reputation of any MSP before entering into a partnership. This can include checking references, researching customer reviews, and reviewing their offerings and guarantees.

Some MSPs may over-promise and under-deliver, while others may provide high-quality services and support. It is important to thoroughly research and choose an MSP that aligns with your organization’s needs and priorities and to establish clear expectations and performance metrics to ensure that the MSP delivers on its promises.

MSP industry has cut-throat competition. And to survive, many MSPs rely on the effectiveness of their salespeople. However, the challenge with this method is that sales calls or pitches often commit big promises upfront to secure your business.

In reality, the service provider might not have the capacity or competency to deliver such services. Reviewing your IT service agreement lets you pick areas where your MSP hasn’t delivered up to its promises.

Does your MSP have the vision to plan and execute for the future? How good is your MSP in project management skills?

The sole purpose of your MSP is to provide reliable IT services. And that can’t be achieved with a myopic view of day-to-day operational issues. Your MSP must champion taking cues from regular issues, devise long-term plans that put you in the driving seat and execute with a transparent governance model.

If you are experiencing difficulties with your current IT-managed service provider, it may be time to consider switching to a new provider. One red flag to look out for is if your current provider struggles with cloud migration or the free flow of information.

Another red flag is if your provider cannot accurately write a scope of work document or create a service level agreement. If your provider is not delivering on project objectives or not meeting the agreed-upon project plan, this may also be a sign that it is time to switch.

Additionally, if your provider is not knowledgeable about cloud infrastructure or data center management, this could be a red flag.

Do they track response time? How well do they handle complaints? Does your MSP manage stakeholder communications effectively?

One of the best indicators to answer this question is MTTR (Mean Time To Repair/Resolve/Recovery/Response), MTTF (Mean Time To Failure), MTTA (Mean Time To Acknowledge), and MTBF (Mean Time Before Failure).^[1] These can be good baseline or benchmark that starts more challenging conversations regarding the process, RCA methodologies, response protocols, and more.

Another issue to watch out for is if your provider is unfamiliar with the project goals and deliverables or cannot create a project plan that aligns with these goals. If the provider’s team members are not working collaboratively or the provider’s business model does not align with your organization’s needs, these can also be red flags.

Ultimately, it may be time to switch if your provider is not delivering the expected service level. When making the switch, be sure to carefully review the terms and conditions of the new provider’s service agreement and work closely with them to ensure that the project is delivered successfully.

How well does your MSP align with your organization’s culture? Do they own your issues? Do they consider your users as their ‘own’ users? Do they track CSAT?

Can you ring your MSP at 2 AM and be assured that someone will be working on the ground to resolve a critical business issue. Does your MSP empathize with you in a significant outage and work tirelessly to bring back the system? Does your MSP think about the solution first or bring the contractual scope of work in every discussion? How well does your MSP resonate with your user community, values, and vision?

If answers to the above questions are No, is your service provider an MSP then? Yes, an MSP is responsible for a specific and agreed set of technologies for an agreed-upon subscription cost. But, if your MSP only does time and materials on a break-fix basis, they aren’t an MSP.

It would help if you didn’t forget that an MSP is a Managed Service Provider. The effectiveness of managed services lies in their simplicity. They augment your competency rather than you shifting your operational complexities. Actual MSPs think beyond their scope, which benefits your entire landscape.

Final Words

If you’re not receiving the level of service you expected or if you feel your provider is not actively working to solve your issues during a contract period. This can happen, and you have the right to switch when it does.

When it comes to choosing a manage service provider in rockland county NY to handle your company’s tech needs, trust is key. Partner with Protected Harbor, when our members think of us, they don’t just think of us as an MSP. We are more than that.

We will walk you through the process of selecting the best solution for your company’s specific needs. Once you’ve signed up, you’ll have access to our years of experience and you can manage all of your company’s IT tasks, request support, and configure your team’s profile settings.

If you need help managing your business, Protected Harbor is the go-to MSP in Hudson Valley New York. Together we will identify areas of improvement, outline a road map for change, and put a process in place to track your progress. Contact us for a free IT Audit.

How do leading MSPs differentiate themselves from the rest?

MSP’s operating model is a paradigm shift from reactive to proactive support.  This means one KPI for an MSP must be to ensure your IT doesn’t fail while ensuring optimal performance.

It all starts with a growth-oriented business model. The most successful MSPs focus on delivering genuine value to their customers, continually improving their offerings, and scaling their businesses. To grow their businesses, MSPs can focus on increasing the amount of business they do with existing customers, acquiring new customers, or increasing the average value of each customer. So, beyond keeping your IT lights on, MSPs that stand out provide good business value for their job. Here are a few differentiators of modern MSPs.

Advanced security offerings

Cyber-attacks are mainstream, particularly for small to medium-sized businesses. Threats are more frequent, targeted, and a lot more complex. According to a Accenture — Cost of Cybercrime Study report, around 43% of cyber-attacks are aimed at small businesses, and only 14% are prepared to defend themselves. A quality MSP company should ensure you are safe from online threats rather than waiting for the disaster. Instead of dealing with cyber attackers or ransom calls as they come, a good MSP can target vulnerabilities in advance and shut them down before it becomes a problem. Yes, some attacks can penetrate even the best of systems. However, robust threat prevention will de-risk the threat of an unexpected event. Your MSP must offer a comprehensive plan that can prevent even sophisticated threats.

Cloud services and automation

Modern MSPs are switching to cloud-native solutions and automation levers to improve the quality of their services. Cloud solutions provide scalability and on-demand disaster recovery to their clients. Automation brings efficiency with lower dependency on humans, thus reducing manual errors or discrepancies.

Innovation

Best IT service companies focus on innovation, which can benefit their customers. These companies know the importance of tracking the latest industry trends. With their help, you can utilize digital technologies to get ahead of competitors. Best MSPs are not stuck with their approach and technology and update their offerings based on trends, geography, and industry. For example, new forms of cybercrime develop every year. A company that focuses on innovation will know how to safeguard you from further attacks.

Value creation

Leading MSPs consult and advise on the best technologies or tools. They help build a customized program based on your business goals and strategic vision, manage the program’s implementation, and run daily operation and maintenance of those critical functions. MSPs must keep up to speed with the latest developments and develop new services to keep delivering value to their customers.

Customer Experience (CX)

CX has already been the buzzword for the last half a decade. The concept was initially driven by big consulting firms and is now necessary for IT customers. As modern users prefer being at the center of things, they expect self-service via knowledge forums, chatbots, and service catalogs, i.e., omnichannel communication. A helpdesk managed service provider supports these areas to improve your NPS and CSAT. Your in-house team can focus on the strategic aspects of improving tech adoption.

Adaptability and Resilience

The disruption caused by the pandemic demonstrated that adaptability and resilience — from both MSPs and their customers — are essential to survive. As companies adopt a hybrid working culture, MSPs must shift their operating model to suit the situation. E.g., MSPs need to equip their employees and clients with the right tools to support remote working remotely.

Conclusion

Top MSPs know how to stay ahead of the curve, keep their customers engaged, and offer value-added services that make their customers’ lives easier. As technology advances and changes the way businesses are done, MSPs must keep up with the latest trends. To stay ahead of the curve and deliver top-notched service to their clients, MSPs must stay informed about the latest technological advancements and customer demands.

Protected Harbor’s team of IT experts is dedicated to providing its clients with dependable IT solutions that meet their unique business needs. With its remote monitoring and management capabilities, our solution enables clients to access their IT team whenever needed — no matter where they are. As a hudson valley new york manage service provider we specialize in small- to mid-sized businesses and offer scalable and flexible services to fit client needs. We also offer 24/7 on-site or remote monitoring, data recovery, and an SLA. We offer a free consultation to help you determine the best solution for your business. Contact us today!

What To Look For In An MSP? Mention Some Qualities

The managed service provider business has risen rapidly in recent years, but what do you look for in an MSP partner?

The market has nearly doubled in value in the last five years, rising from $107 billion in 2014 to $193 billion today. By 2023, the market is estimated to reach $296 billion.

To address their IT demands, businesses increasingly turn to managed services partnerships.

This massive global expansion is an enormous surge in demand for outsourced IT services.

• 75% of SMBs outsource at least a portion of their IT to a managed service provider (MSP).

SMBs, in particular, are finding managed services to be an appealing option to the more traditional in-house IT departments to which they have become accustomed.

Simple economics is the reason behind this. Simply put, hiring an MSP partner is substantially less expensive than hiring a whole internal IT workforce.

Here are some qualities to look for in a managed service provider.

• Take a shared approach to managed services
• Provide a flexible service model
• Offer advanced services
• Offer round-the-clock support
• Support multiple time zones
• Solid strategic relationship with your cloud provider
• Leverage remote monitoring for proactive maintenance
• Robust backup and disaster recovery plan
• A dedicated, reliable, and single point of contact for your business
• Work with your legal team to address compliance issues

How do I choose a managed service provider?

What should you look for in a Managed IT Services provider? This is a severe technology investment. Many fly-by-night companies offer managed IT that don’t have the track record, experience, or capacity to adequately serve your organization’s needs. To ensure you make a wise choice, review each vendor you consider with the following criteria.

Flexible, Scalable Plans:

What type of plan does the service provider offer? If they are complicated and have a lot of fine print, chances are you’ll be getting charged for a lot of stuff you don’t need, or else you’ll find yourself in crisis only to learn that certain services aren’t included in your service plan.

Look for a simple, easy-to-understand billing agreement with transparency around what is and isn’t included. If you’re unclear about anything in the contract, seek expert advice before signing. Avoid companies that want to lock you into a multi-year agreement but are reluctant to convey their responsibilities. Are they playing a leading role in continuous improvement and staying up to date with changing technology and data compliance regulations, are they playing a leading role?

Robust Customer Support:

It would help if you usually had it right away when you needed customer support. You don’t have time to wait until business hours begin in a different part of the world or try and explain a complex problem to a chatbot that can only deliver answers from a preprogrammed FAQ. Ask what kind of support is promised, when and how it will be given, and what your options are in an emergency.

Service Level Agreements:

Uptime is critical to your company. You aren’t making money if your organization isn’t accessible to your customer base. A service level agreement (SLA) will promise a certain level of uptime, typically well over 99%, and a response time during outages within a specific time frame. Suppose the Managed Services provider fails to meet these obligations. In that case, they will typically be subject to a penalty (often a free service period to compensate for their breach of service.)

Technical assistance and installation on-site

Engineers are trained subject-matter specialists who respond as a backup when a company needs maintenance or repairs.

They are in charge of designing and installing IT projects on-site and performing periodic check-up trips to ensure everything is functioning smoothly.

Remote monitoring and troubleshooting

Support groups capable of proactively monitoring the network functions of the company.

If a client has a problem requiring quick attention, a help desk should be available, or an engineer should be ready to solve the problem remotely without the client’s involvement.

This help should be available 24 hours a day, seven days a week.

Extensive support for cloud-based operations

Revenue from public cloud services was $182 billion in 2019; this year, it will reach $250 billion.

Cloud services quickly become the focal point for many small and midsize businesses as executives gain trust and recognize the benefits.

They are more secure than ever and offer various options for storing firm data and licensing software.

Your MSP partner should be able to demonstrate substantial cloud service provider partnerships.

Final Words

It may seem counterintuitive, but having your personnel manage every part of your IT infrastructure can hinder them from concentrating on duties that directly impact your bottom line. Hiring an MSP to supplement your IT team will allow your personnel to focus on enhancing your company’s efficiency, productivity, and creativity. Furthermore, the correct MSP will be there for you in the long run, allowing your company to grow to new heights.

Protected Harbor is not your typical MSP. We assist you in maximizing the benefits of current and emerging IT solutions so your business thrives. If you want to learn more about how outsourcing your IT can enhance your business’s productivity, contact us today for a FREE technology assessment, or read our FREE eBook.

Guide to Managed Service Providers

What is a Managed Service Provider?

A Managed Service Provider maintains and manages your IT systems, including virus protection and control, day-to-day hardware and software administration, disaster recovery, operational efficiency, and end-user support.

MSP can provide the necessary technology to take your company to the next level. They assist your organization in transitioning to the digital age with optimum stability and control, allowing you to scale your business without incurring increased IT costs.

Managed Service Providers (MSPs) are responsible for providing their clients a wide range of IT services and support. The specific responsibilities of an MSP can vary depending on the needs of the client, but here are some of the primary responsibilities that an MSP may undertake:

• Handling the management of IT infrastructure
• Adding cybersecurity measures to IT
• Providing technical support to staff
• Managing user account access
• Offering risk and compliance management
• Handling contract management
• Providing payroll services

How do MSPs work?

Managed service providers (MSPs) function as crucial partners in achieving organizational goals, offering tailored managed IT services for small businesses. As a leading managed IT services company, an MSP assesses a company’s current technical landscape, identifies areas for improvement, and seizes opportunities for enhancement.

Under a Service Level Agreement, an MSP delivers comprehensive IT-managed services, including help desk support, monitoring, security training, ongoing maintenance, and reporting. This agreement sets clear parameters for performance targets, response times, security assurances, and cost-effectiveness, ensuring a balanced approach to meeting the organization’s needs within its budget. With managed IT solutions from a trusted managed IT service provider, businesses can streamline operations, enhance security, and optimize their IT infrastructure for sustainable growth.

What does a managed service provider do?

Managed Service Providers (MSPs) work by providing a range of IT services to businesses, typically on a subscription or contractual basis. MSPs take care of the day-to-day IT needs of their clients, allowing them to focus on their core business operations.

A managed service provider augments your IT department to maintain, service, and support everything internet-related for your business, from configuring new devices to maintaining connectivity and supporting your infrastructure. On a high level, MSPs:

• Offer 24/7 remote system monitoring
• Provide End User Computing Support (desktop PCs, laptops, mobile devices)
• Support your IT infrastructure, including servers (physical and virtual)
• Monitor, update and maintain IT systems security
• Fix network or internet problems
• Accountable for data security, backups, and data recovery
• Office 365 setup, hosting, and management
• Mitigate risks related to data security, and cyberattacks
• Report a monthly summary of your issues, preventive/restorative steps taken, and advice for future planning.
• Create a Disaster Recovery Plan as part of your Business Continuity Strategy.

An MSP guarantees that you and your employees can access the internet, communicate with each other, manage data transfers, and maintain one or more websites. An MSP keeps your IT up-to-date, essential to the processes of marketing your products or services, driving sales and support for your customers, and completing all of the back-end administrative tasks related to inventory, data analysis, and more. Partnering with the right MSP means more security, service, productivity, and love from your user community.

Why Should you hire an MSP?

Traditionally, MSPs gained acceptance as companies tried cutting IT support and maintenance costs. Managing IT for a decent size business will need varying skill sets, in-house technical staff costs, hiring costs, tools/training costs, and other benefits for any permanent employees like insurance. An MSP, on the other hand, is cost-effective and efficient.

Plus, their cost is predictable. High-quality Managed IT Service Providers charge a flat monthly rate for proactive monitoring and maintenance of your workstations, servers, and IT infrastructure. Moreover, a proper IT-managed service provider aims to minimize IT downtime by preventing issues before they happen.

An IT service provider can also help you determine where you’re wasting money in “Nice-To-Haves or outdated systems” For example, perhaps you’re using an outdated Wi-Fi router, and maybe increasing your network’s bandwidth won’t provide you the expected result. Remember, working with an IT service provider will equip you with the latest trends and tech expertise. You can make well-informed decisions and find ways to cut costs and boost your team’s productivity

Some common signs you should hire a managed service provider.

• IT cost is skyrocketing
• Extra support for remote employees
• Limited IT staff
• Need help migrating
• Facing excessive downtime
• Want to grow strategically
• Lack of system monitoring
• Lack of compliance

Finally, with managed services, you’ll never have to worry about falling behind regarding your regulatory or legislative compliance. MSPs keep you updated with compliance laws, regulations, and procedures and thus avoid potential fines.

How much do managed service providers charge?

Prices for managed IT services can vary from company to company, and many factors can influence how much you’ll be invoiced. For example, the more users you have, the more devices (like desktops, laptops, tablets, printers, etc.) and licenses you must manage. Your MSP can define the cost model per user by knowing what you want to be addressed. Here are the most common cost models.

1. Fixed Price or Flat Rate
2. Per-User
3. Per Device
4. Metal Grading or Tiered
5. Customized

Understanding that the best offering from an MSP will include a service that provides a high level of business availability paired with strategic thinking and advice is vital. And this will be at a cost that is considered less than the cost of downtime and consulting packages.

Even better, if your MSP charges you a fixed price, irrespective of downtime episodes or maintenance calls. Many MSPs charge or include X hours per month; if the client goes beyond, they pay extra. Actual MSPs always charge a flat rate.

Affordable Managed IT Services for Small Businesses

Small businesses in New York can benefit significantly from affordable managed IT services. By partnering with the best managed IT service providers, businesses can access top-notch IT support in New York without the high costs of in-house teams. Managed IT support services in New York offer 24/7 monitoring, proactive maintenance, and tailored solutions to fit specific business needs. A managed service provider NYC ensures your systems run smoothly, providing essential services like network security, data backup, and cloud management. Investing in affordable managed IT services for small businesses not only reduces operational costs but also enhances productivity and security, allowing businesses to focus on growth and success.

Final Thoughts

A Managed IT Service delivers outsourced support, maintenance, and monitoring of your critical infrastructure and end-users. They augment you with the right expertise, including proactive device management to minimize future issues and reactive support when needed most. MSP supports your staff wherever using your technology, whether a more significant server or minor user issue. Also, MSPs can facilitate shifts and thrive in the post-COVID world by embracing innovation, flexibility, and agility.

And, like all relationships, you need to review your engagement to critically guarantee value for your money. Modern businesses leverage technology to stay competitive. So, your MSP must remain at the top of its game to keep your technology reliable. And we often hear from businesses working with their current provider for years but are too nervous about finding an alternative partner.

Changing providers comes with a perception of a complicated process that involves days of IT downtime and business disruption. Surprisingly or not, switching your MSP can be a cakewalk when you find the right partner.

If you are unsure of your MSP, we will audit and discover your potential areas of improvement.

We start every engagement with a discovery process to identify your business goals, risk areas, and technological priorities. We then create a strategic plan mapped to your business goals and provide ongoing monitoring and measurement to track the success of our solution.

Protected Harbor’s team of engineers, consultants, and certified technicians work with you to implement the best-fit technology to meet your organizational goals. You benefit from working with one trusted partner who understands your unique organizational goals.

Protected Harbor manages your IT infrastructure from soup to nuts. We’ve covered everything from email to teleconferencing, website hosting, cloud storage, and computer repair. We stay on top of your technological demands daily, keeping the lights on and providing strategic guidance to higher-ups.

If you’re looking for hudson valley new york manage service provider, or in rockland county, then you are at the right place. Protected Harbor offers customized IT solutions to businesses looking to scale their technology, and we’re on a mission to give you the best customer service possible. To do that, we are constantly innovating to make sure you have the best experience with our products.

As one of our customers, you can expect excellent service, quick response times, and an eager team to help. We are not your average MSP. We are engineers, software developers, analysts, designers, and lifelong learners. We offer a tailored approach to managed services that meet each client’s unique needs. Contact us today for a free IT Audit.

What Is Network Observability, And Why Is It Demanded In The Cloud And IoT Era?

Implementing dynamic network infrastructure design has become more critical than ever to securely connect with people, devices, applications, and data to support our evolving working environment. What can be the first thing we need to consider for this challenge? We cannot control or secure all kinds of connectivity if we don’t see what is happening in our network. By default, networks are distributed systems, and network visibility is vital in distributed systems. However, can network monitoring be good enough to better network visibility in the Cloud and IoT era? If not, what can be the solution?

Today’s enterprise digital infrastructure is comprised of hybrid cloud and on-premise solutions. Complex operational models manage these technologies, but their operational visibility continues to be a concern for most businesses. Read how large enterprises are securing their data?

The best way to gain network visibility is by leveraging network observability rather than network monitoring. This article explains what network observability is, why it’s necessary, and how it can help you manage your hybrid cloud and IoT infrastructure.

What Is Network Monitoring?

Monitoring is a passive data collection and surveillance practice used to measure the performance against pre-set standards. Monitoring equipment has been deployed over the years depending on more static, traditional network environments without frequent changes. However, these tools can be deployed throughout the corporate network.

It offers a centralized view of the operational health of the underlying network and infrastructure. Network monitoring might give alerts based on connectivity, downtime, or service degradation but does not give deeper cause or hypothetical exploration of unknowns provided by an observability platform.

What Is Network Observability?

According to Gartner, Observability is the evolution of monitoring into a process that offers insight into digital business applications, speeds innovation, and enhances customer experience. So we should use observability to extend current monitoring capabilities. Network observability is intended to have a deep knowledge of network health to provide an optimal end-user experience. When teams observe networks deeply, they understand ways to solve problems, correct them, and improve network performance to prevent future errors. Here are the main differences:

The Current Challenges With Network Monitoring

The rapid shift towards cloud technology and related trends, such as SD-WAN, has changed the concept of network monitoring. Still, the traditional network performance monitoring tools are not keeping up with advanced networking technologies. Here are some issues regarding conventional network performance monitoring tools.

• Traditional Network Performance Monitoring (NPM) tools do not include metadata or routing policy, network security, or cloud orchestration information.
• Basic network connectivity info such as IP/MAC and port numbers are insufficient to analyze network traffic securely.
• The tools can’t handle cloud scalability, as cloud customers produce terabytes of VPC flow logs every month. So Typical network packet sniffer solutions do not work in the cloud environment.

Conclusion

As mentioned above, challenges associated with network observability can be solved by implementing a combination of network monitoring and network analytics solutions. These solutions can help you get a high-level view of network activities across your hybrid cloud and on-premise environment. – Network monitoring: Network monitoring solutions are responsible for gathering network data from all network devices. They can help you identify issues that may affect business continuity and performance. – Network analytics: Network analytics solutions can be used to gain insights into network activities, such as network anomalies, performance, and capacity issues. Additionally, the data from the network monitoring solutions can be used to build network analytics dashboards.

Protected Harbor Zero Trust NAC can solve the challenge.

Network observability is necessary to ensure that the networks remain secure, reliable, and scalable. It is crucial for organizations that rely on hybrid cloud and IoT architecture. A hybrid cloud architecture, cloud migration, and end-to-end digital transformation are the primary reasons for network observation being demanded. A Zero Trust network architecture is the best way to achieve network observability.

Protected Harbor’s Hybrid Cloud Network Orchestration and Security platform is powered by a Zero Trust Network Access Control (NAC) engine. This network access control engine is designed to enforce a Zero Trust architecture and help achieve network observability by:

Device identity: Identify devices and enforce access rules based on device identity and user identity.

User identity: Identify users and enforce access rules based on user identity.

Endpoint compliance: Detect and enforce endpoint compliance using agentless endpoint compliance and vulnerability assessment.

Endpoint threat detection: Detect and quarantine endpoints with malicious activities in real-time.

Session visibility: Monitor and analyze all network traffic to detect suspicious activities during a session.

Session compliance: Detect and enforce session compliance based on policies.

Session threat detection: Detect and quarantine sessions with malicious activities.

Session compliance enforcement: Ensure all network traffic conforms to the policy.

Session visibility: Monitor and analyze all network traffic for all sessions.

Port visibility: Monitor and analyze all traffic on ports.

Protected Harbor Zero Trust Network Access Control (NAC) can log and monitor traffic coming from all branches and remote users using Cloud Gateway. The total network traffic can be observed. However, you can only watch and control unauthorized or non-compliant devices.

Most importantly, Protected Harbor Device Platform Intelligence powered by Cloud technology can enhance network visibility more contextually by correlating network connectivity info with business context (e.g., Connected devices’ EoL, EoS, manufacturer) and risk-related information like CVE. Overall, you can monitor and control all connected devices’ activities holistically without losing business performance, so you can substantially boost the success of an organization’s operations.

If you want to know more about how network observability can help your business, or if you want to see how you can simplify your network infrastructure, we’d love to talk.

Eye Care Leaders Data Breach Caused by Cloud EHR Vendor. Don’t be the Next.

The databases and system configuration files for Eye Care Leaders, a manufacturer of cloud-based electronic health record and practice management systems for eye care practitioners, were recently hacked.

What Happened

The breach reportedly compromised the organizations’ cloud-based myCare solution, with hackers obtaining access to the electronic medical record, patient information, and public health information (PHI) databases on or around December 4, 2021, according to breach notification letters provided by some of the affected practices. The hacker then erased the databases and system configuration files.

When the breach was discovered, the company promptly locked its networks and initiated an investigation to avoid additional unauthorized access. That investigation is still underway, and it’s unclear how much patient data was exposed. However, it’s possible that sensitive data was seen and exfiltrated before the database was deleted. Patients’ names, dates of birth, medical record numbers, health insurance information, Social Security numbers, and personal health information regarding care received at eye care offices were all stored in the databases.

More than 9,000 ophthalmologists use the Durham, NC-based company’s products. It’s unclear how many providers have been affected at this time. Summit Eye Associates, situated in Hermitage, Tennessee, has revealed that it was hacked and that the protected health information of 53,818 patients was potentially stolen. Evergreen Health, a Kings County Public Hospital District No. 2 division, has also acknowledged that patient data has been compromised. According to reports, the breach affected 20,533 people who got eye care at Evergreen Health. The breach has been confirmed by Allied Eye Physicians & Surgeons in Ohio, which has revealed that the data of 20,651 people was exposed.

The records of 194,035 people were exposed due to the breach at Regional Eye Associates, Inc. and Surgical Eye Center of Morgantown in West Virginia. Central Vermont Eye Care (30,000 people) recently reported a data breach affecting EHRs. However, HIPAA Journal has not been able to establish whether the cyberattack caused the data loss at Central Vermont Eye Care on Eye Care Leaders.

Confidential Information Exposed

Update

Over the last two weeks, the number of eye care providers affected by the hack has increased. The following is a list of eye care practitioners who have been identified as being affected:

Protected Harbor’s Take On The Matter

There are more than 1,300 eye care practices in the United States alone. And with more than 24 million Americans affected by some form of visual impairment, the demand for eye care services continues to grow.  In response to these growing needs, we have seen an increase in cloud-based electronic health record management software solutions to streamline operations while increasing efficiency and security.

Unfortunately, this also means that cybercriminals see the eye care industry as a prime target for hackers because their information is so sensitive and accessible. That’s why you must know which cloud EHR vendors were hacked recently.

Protected Harbor’s 5 ways to prevent unauthorized access to your company data:

1. Strong Password Policy– Having your users add symbols, numbers, and a combination of characters to their passwords makes them more difficult to crack. Having a minimal amount of characters and changing it periodically (every 60 or 90 days) ensures that outdated passwords aren’t reused for years, making it much easier to get unwanted access to the account.
2. MFA– Multi-factor authentication is a great approach to ensure you only access the account. You will need another device (usually your mobile device) nearby in addition to your usual login and password since you will be required to enter a code that will be produced instantly.
3. Proactive Monitoring- Preventing unauthorized access is the initial step, but monitoring login attempts and user behaviors can also provide insight into how to prevent it best. For example, if you have logs of failed login attempts for a single user. You can launch an inquiry to see whether the user merely forgot their password or if someone is attempting to breach the account.
4. IP Whitelisting- IP Whitelisting compares the user’s IP address to a list of “allowed” IP addresses to determine whether or not this device is authorized to access the account. If your firm only uses one or a limited number of IP addresses to access the internet, as is usually the case, you can add a list of IP addresses that are granted access. All other IPs will be sent to a page that isn’t allowed.
5. SSO (Single Sign-On)- If your firm has a centralized user directory, using it to acquire access makes things more accessible and more manageable for you. You’ll have to remember one password, and if something goes wrong, your network administrator can deactivate all of your applications at once.

Richard Luna, CEO of Protected Harbor, stated: Unfortunately, this is how things will be in the future. The development tools used to create websites and mobile applications were created in the 1990s. Data transferability, or the ability to move data from one device to another, was a critical concern back then. The emphasis back then was on data proliferation. FTP comes to mind as a secure method with no encryption. Authentication was designed for discerning between good actors, not to harden data and protect against data theft because all data exchanges were between good actors back then. Now that we live in a different environment, we may expect more data breaches unless security is built into data transfer protocols rather than bolted on as an afterthought.

We’ve been helping businesses respond to these attacks for some time, including ransomware attacks and cross-pollinating destructive IP attacks across numerous access points and multiple AI use. If a company has 50 public IPs and we’re proactive monitoring the services behind them, and a bad actor assaults one of them, ban them from all entry points in all systems, even if it involves writing a synchronized cron job across firewalls or other protection devices. Add in artificial intelligence (AI) and comprehensive application monitoring, and a corporation has the tools to detect and respond to such threats quickly.

Final Thoughts

Data security isn’t a one-time or linear process. You must invest in software vendors, ongoing resources, time, and effort to ensure data security against unwanted access.

Cybercriminals are becoming more sophisticated every day, and they are employing cutting-edge technologies to target businesses and get illicit data access.

As the number of data breaches rises, you must become more attentive. It’s critical that your company implements concrete security measures and that each employee prioritizes cybersecurity.

If you’d want us to conduct an IT security audit on your current security policies, we’ll work with you to ensure that you’re well-protected against unauthorized data access and other cyber risks. Contact us today!

What is a Privilege Escalation attack? How to prevent them?

Privilege escalation is a vulnerability used to access applications, networks, and mission-critical systems. And privilege escalation attacks exploit security vulnerabilities and progressively increase criminal access to computer systems. These attacks are classified into vertical and horizontal privilege escalation based on the attack’s objective and strategy. There are several types of privilege escalation attacks, and each of them exploits a unique set of vulnerabilities having its own set of technical requirements.

Where there are privileges, there are ways to subvert them. Privilege escalation attacks are methods of gaining access to restricted privileges in system services or programs. This article covers the various types of privilege escalation attacks, the types and impact of these attacks, and how to prevent them and prevent yourself from being exploited.

What is a Privilege Escalation attack?

Privilege escalation is a common method attackers use to gain unauthorized access to systems and networks within a security perimeter. Many organizations face an attack vector due to a loss of focus on permissions. As a result, existing security controls within organizations are often insufficient to prevent attacks. Attackers initiate privilege escalation attacks by detecting the weak points in an organization’s IT infrastructure.

Privilege escalation attacks occur when a malicious actor gains access to a user account, bypasses the authorization channel, and successfully accesses sensitive data. The attacker can use obtained privileges to execute administrative commands, steal confidential data, and cause severe damage to server applications, operation systems, and the company’s reputation. While deploying these attacks, attackers are generally attempting to disrupt business functions by exfiltrating data and creating backdoors.

How Do Privilege Escalation attacks Work?

Privilege escalation attacks represent the layer of a cyberattack chain where criminals take advantage of a vulnerable system to access data from an unauthorized source. However, there are various weak points within a system, but some common entry points include Application Programming Interfaces and Web Application Servers. Attackers authenticate themselves to the system by obtaining credentials or bypassing user accounts to initiate the attack. Apart from it, attackers find different loopholes in account authorization access to sensitive data.

Regrading how a privilege escalation attack works, attackers usually use one of these five methods: credential, system vulnerabilities, and exploits, social engineering, malware, or system misconfigurations. By implementing one of these techniques, malicious actors can gain an entry point into a system. Depending on their goals, they can continue to uplift their privileges by taking control of a root or administrative account.

Common Privilege Escalation Attacks Examples

Here are some common examples of real-world privilege escalation attacks.

• Windows Sticky Keys_ It’s one of the most common examples of privilege escalation attacks for Windows operating systems. This attack requires physical access to the targeted system and the ability to boot from a repair disk.
• Windows system internals_ commands provide a source of privilege escalation attacks in Windows. This method assumes that the attacker has a backdoor from a previous attack, such as Windows sticky keys method. The attacker must have access to local administrative rights and then logs into backdoor accounts to escalate permissions to the system level.
• Android and Metasploit_ Metasploit is a well-known tool, including a library of known exploits. This library contains the privilege escalation attack against rooted android devices. It creates an executable file called superuser binary, allowing attackers to run commands with administrative or root access.

Privilege Escalation attack techniques

The goal of the privilege escalation attack is to get high-level privileges and find entry points to critical systems. There are various techniques attackers use for privilege escalation. Here are three of the most common ones.

• Bypass user account control_ The user account control is a bridge between users and administrators. It restricts application software to standard permissions until an admin authorizes privilege increase.
• Manipulating access tokens_ In this case, the attacker’s main task is to trap the system into believing that the running processes belong to another user other than the authorized user that started the process.
• Using valid accounts_ Criminals can leverage credential access techniques to get credentials of certain user accounts or streal them using social engineering. Once attackers access the organization’s network, they can use these credentials to bypass access control on IT systems and various resources.

What Are The Types Of Privilege Escalation Attacks?

There are two types of privilege escalation attacks. These include

1. Horizontal privilege escalation

It’s a type of attack in which attackers expand their privileges by taking control of another account and misusing the authorized rights granted to the legitimate user. Phishing campaigns are used to gain access to user accounts. For elevating the permissions, attackers either exploit vulnerabilities in the OS to gain root-level access or leverage hacking tools, such as Metasploit.

2. Vertical privilege escalation

This type of attack occurs when a criminal gains direct access to an account with the intent to perform similar actions as the legit user. A vertical privilege attack is easier to achieve as there is no desire to elevate permissions. In this scenario, the attack focuses on account identification with necessary privileges and gaining access to that account.

Impact of Privilege Escalation Attack

Privilege escalation attacks can impact in the following ways.

• It can enter the organization’s IT infrastructure
• Modify permissions to steal sensitive information
• Add, delete, or modify users
• Create a backdoor for future attacks
• Gain access to systems and files and disrupt the operations
• Crash the website

How to prevent Privilege Escalation attacks?

Here are some best practices to prevent privilege escalation attacks.

1. Protect and scan your systems, network, and application. You can use effective vulnerability scanning tools to detect insecure and unpatched operating systems, applications, weak passwords, misconfigurations, etc.
2. It’s essential to manage privileged accounts and ensure their security. The security team needs an inventory of all accounts where they exist and their purpose.
3. Establish and enforce robust policies to ensure that users and strong and unique passwords. Use multi-factor authentication to add an extra security layer while overcoming vulnerabilities arising due to weak passwords.
4. Users are the weakest link in the security chain, putting the entire organization at risk. Businesses should implement robust security awareness programs with effective training.
5. Secure databases and sanitize user inputs. Databases are attractive targets of criminals as web applications store all their data in databases, such as login credentials, configuration settings, and user data. With one successful attack, such as SQL injection, criminals can access all sensitive information and leverage it for further attacks.

Conclusion

Privilege escalation attacks are a significant problem. They can easily create havoc, with the attack escalating from one user to the entire system. The most important thing you can do is be aware of the different privilege escalation types and be sure not to give access to anything on your computer or network that you don’t need. For better protection from attacks, seek help from a cybersecurity partner such as Protected Harbor.

The Protected Harbor approach is designed to mitigate the risk of privilege escalation attacks by monitoring and controlling system privileges. Protected Harbor is a leading provider of IT security consulting with over 20 years of experience helping clients protect their critical data from cyberattacks. We specialize in Privilege Escalation Assessment, Vulnerability Assessment, and Penetration Testing services for modern enterprises. By identifying potential risks in your organization before hackers target them, we provide proactive protection against cyber-attacks. Our experts will work with you to identify your needs and develop a customized assessment plan that meets your unique requirements. We’ll also work side-by-side during the assessment to answer any questions you may have and provide guidance on how to make changes or updates in response to our findings.

Protected Harbor is giving a free IT Audit for a limited time. Contact us today to get one.

Test Your Vulnerabilities: The Complete Guide to Identifying and Mitigating Risk

Vulnerability Assessment helps you identify, assess, and analyze security flaws in applications and IT infrastructure. We provide vulnerability assessment services through reliable tools to scan vulnerabilities and give in-depth and accurate final reports.

With the rapid pace of technological development in today’s digital world, companies have become exposed to new risks that are often difficult to identify and manage. However, failure to monitor these risks could result in significant damage. There are several ways that businesses can be affected by cyber threats. You must assess your own risk and other people’s risks, and potential external threats to your business. Failure to do so will leave you open to vulnerabilities; here is what you need to know about testing your vulnerabilities, mitigating risk, and how we help in vulnerability assessment.

Components Of The IT Environment We Access

We provide high-quality vulnerability assessment services at reasonable costs. Our information security team finds vulnerabilities and detects weak points in the following elements of the IT environment.

IT Infrastructure

• Network_ We evaluate the efficiency of the network access restriction, network segmentation, firewall implementation, and the ability to connect to remote networks.
• Email services_ We assess the susceptibility to spamming and phishing attacks.

Applications

• Mobile applications_ We assess the mobile application security level using the Open Web Application Security Project (OWASP Top) 10 mobile security risks.
• Web applications_ We evaluate the vulnerability of web applications to several attacks using OWASP Top 10 application risks.
• Desktop applications_ We check how data is stored in an application, how the application transfers data, and whether the authentication is provided.

Assessment Methods We Apply

Our security testing team merges the manual and automated ways to take full advantage of the vulnerability assessment process.

Manual Assessment

We tune the scanning tools manually and perform subsequent manual validation of the scanning results to remove false positives. Upon completing the manual assessment conducted by our security testing team specialists, you get reliable results with actual events.

Automated Scanning

We use automated scanning tools based on customer needs and financial capabilities to start the vulnerability assessment process. These scanning tools have databases containing the known technical vulnerabilities and enable you to determine your organization’s susceptibility to them. The key benefit of the automated approach is that it ensures comprehensive coverage of security flaws in multiple devices and hosts on the network. Moreover, it is not time-consuming.

Cooperation Models We Offer

Regardless of the cooperation model you choose, we provide you with a high-quality vulnerability assessment.

1. One-time services

One-time services let you get an impartial security level assessment and avoid vendor lock-in. Selecting this model may help you make an opinion on the vendor and decide if you want to cooperate with them afterward. We are ready to offer on-time services to evaluate the security level of your applications, network, or other elements of the IT environment. When getting familiar with the assessment target, our team thoroughly reads the details, such as understanding basic device configurations, gathering information on the installed software on the devices in the network, and collecting available data on known vulnerabilities of the vendor, device version, etc. Evaluation activities are carried out afterward.

2. Managed services

Selecting managed services means establishing a long-term relationship with a vendor. After gathering the information on your IT infrastructure during the first project, the vendor can eventually carry out an assessment reducing the cost for you and spending less time on the project. If you want to stay aware of your company’s security level, we suggest you put a vulnerability assessment regularly and provide appropriate services. We have sufficient resources to perform vulnerability assessment on a quarter, half-year, or annual basis, depending on your regulatory requirements and frequency to apply changes in your applications, network, etc.

Upon completion, we offer a final vulnerability assessment report, regardless of the selected cooperation model. The report splits into two parts_ an executive summary and a technical report. The executive summary contains the information on the overall security state of your company and the revealed weaknesses, and the technical report includes comprehensive details on assessment activities performed by security engineers. Apart from it, we provide valuable recommendations regarding corrective measures to mitigate the revealed vulnerabilities.

Vulnerability classification techniques we apply

We have divided the detected security flaws into groups based on their types and security level while conducting the vulnerability assessment, following the classification below

• Open Web Application Security Project testing guide
• Web Application Security Consortium Threat Classification
• OWASP Top 10 Application Security Risks
• OWASP Top 10 Mobile Risks
• Common Vulnerability Scoring System

This vulnerability classification lets our security engineers prioritize the results based on the impact they may have during the exploitation. It will take your attention to the most critical vulnerabilities to avoid security and financial risks.

Challenges We Solve

The vulnerability assessment scope is defined without foreseeing the customer’s needs.

Information security vendors may follow a familiar pattern while performing vulnerability assessments for their customers having specific requirements. Our security engineers mainly focus on getting all information regarding the customer’s request and the vulnerability assessment target at the negotiation stage. Our security specialists confirm whether a customer needs to comply with HIPAA, GLBA, PCI DSS, GDPR, and other standards and regulations, whether the firewall protection is applied in the network, and what elements are included. This information lets us estimate an approximate scope of work, efforts, and resources required to complete the project.

Advanced and more sophisticated vulnerabilities occur every day.

Cybercriminals always try to find new attack vectors to get inside the corporate network and steal sensitive data. Our security testing team stays updated with the latest changes in the information security environment by regularly monitoring the new flaws and checking updates of scanning tools databases.

Changing the elements of the IT environment can cause new security weaknesses.

There is always a chance that new flaws can occur after modification in customers’ applications and networks. Our security engineers provide vulnerability assessments after each release or significant update. It will ensure that changes implemented do not open new doors for cybercriminals to attack your IT infrastructure.

Advanced hyper-connected solutions are highly prone to evolving cyber threats.

A wide range of advanced integrated solutions exists in affiliation with each other. Thus, a vulnerability in one system can compromise the security of other systems connected to it. For example, a modern solution merging a wide variety of elements in the e-commerce environment generally includes a website, an e-commerce platform, a payment gateway, marketing tools, CRM, and a marketplace. Our security testing team looks at the vulnerability assessment process from different perspectives that helps them to evaluate the security of all possible vectors that hackers may choose to get into the complex solutions.

Conclusion

A Vulnerability Test is a great way to understand your level of risk and identify any potential gaps or issues in your security. It is essential to conduct regular tests to ensure that any weaknesses are identified and addressed as soon as possible. Once you have completed your tests, including Network Penetration Testing, it is necessary to change your passwords and passcodes and update any software or systems that need to be updated. Finally, installing and using security software is important to monitor and identify threats in your systems and networks.

Increase the security level of your organization by leveraging Protected Harbor Vulnerability Assessment services. Our security testing team will help you identify the flaws in the security of your application, network, etc. Equipped with expertise, our specialists will help you detect the loopholes in your company’s IT infrastructure and find ways to mitigate the risks associated with security vulnerabilities. We rely on a quality management system to ensure that cooperation with us doesn’t risk your data’s security.

If you want to know more about our services while opting for vulnerability assessment services, feel free to contact us. Our security experts are here to answer any query to help you make a final decision.

What Iran’s Cyber Attack On Boston Children’s Hospital Means For Your Healthcare Organization

Wednesday, June 1^st, At a Boston College cybersecurity conference hosted by Mintz, FBI Director Christopher Wray stated that investigators prevented a planned attack on Boston Children’s Hospital by Iranian government-sponsored hackers. The FBI director told the story as part of a bigger speech about cyber threats from Russia, China, and Iran, as well as the importance of government-private partnerships.

What Happened

In the summer of 2021, the FBI received a tip from an intelligence partner that hackers sponsored by the Iranian government were targeting the Boston Children’s Hospital. The cyber squad in the FBI Boston Field Office raced to notify the hospital. Over a 10-day period, worked with the hospital in response to the threat

Wray didn’t say why the hospital attack was planned, but he did say that Iran and other governments have been hiring cyber mercenaries to carry out attacks on their behalf. Furthermore, the US government has identified the healthcare and public-health sectors as one of 16 critical infrastructure sectors. Healthcare providers such as hospitals are considered easy targets for hackers.

It wasn’t clear if the hackers planned to target the hospital with ransomware, shut down the hospital operations with a virus, or sell the data on the black market.  That’s because the FBI caught the attack early enough to prevent any damage to the network or the hospital’s data. The FBI declined to discuss the specific nature of the attack in detail, citing security reasons.

Nevertheless, the FBI issued a warning in November saying Iranian government hackers had breached the “environmental control network” at an unidentified children’s hospital in the United States last June. Leading many to assume the same was targeted in Boston. The environmental control network refers to the hospital’s HVAC system.

What it Means

In the case of ransomware, hospitals can face devastating system shutdowns. Patient data can be made inaccessible to hospital staff, it can be damaged, or it can be stolen and sold. A ransomware attack compromised a Vermont hospital’s patient record system in October 2020, and patients have turned away as a result.

Nation-states and hacker groups are probing healthcare organizations and looking for areas to exploit. This past November, the Cybersecurity and Infrastructure Security Agency issued an alert for an Iran-sponsored hacker group targeting healthcare. As the Russia-Ukraine war drags on, federal agencies say U.S. healthcare organizations need to be “shielded up” to mitigate against potential foreign threats.

The FBI is “racing” to warn possible healthcare targets of data breaches when it comes to Russia and other state-sponsored attacks. According to Wray, China’s hackers have stolen more business and personal data from Americans than all other countries combined as part of an enormous geopolitical ambition to “lie, cheat, and steal their way into global denominations of global industries.”

All hospitals and healthcare organizations must sit up and take notice. It is not only hacktivist groups and employees they need to worry about, today. But nation-states as well.

Protected Harbor’s Take On The Issue

Protected Harbor has been monitoring the situation for a long time and continues to emphasize cybersecurity. Richard Luna, CEO of Protected Harbor, said this is a severe issue, and we advise all our clients to take precautionary measures and make sure their systems are secure and protected.

He suggested 3 simple tips to harden your servers, which every company should implement immediately.

1. Update the operating systems on your servers regularly.

The most crucial action you can take to secure your servers is to keep their operating systems up to date. On a nearly daily basis, new vulnerabilities are discovered and publicized, with the potential for remote code execution or local privilege escalation.

2. Enforce The Use Of Strong Passwords

Enforcing the usage of strong passwords across your infrastructure is an important security measure. Attackers will have a harder time guessing passwords or cracking hashes to obtain unauthorized access to sensitive systems. A smart place to start is with 10-character passwords that include a mix of upper and lowercase letters, numbers, and special characters.

Password guessing attacks can be stopped by combining a strong password policy with a powerful account robust policy that locks accounts after a few erroneous tries.

3. Use local protection mechanisms such as firewalls and anti-virus software.

Local protection measures and estate-wide controls like patching, domain configuration, and border fire-walling are critical for offering a defense-in-depth approach.

The chance of unneeded default services being exposed to the broader network is reduced when a host’s local firewall is configured correctly. Even if your patching schedule has fallen behind, it will still prevent an attacker from accessing critical network services. While not fool proof, this all-or-nothing strategy can distinguish between compromise and attacker frustration.

With so much at stake, it’s essential to ensure your business has a robust IT audit plan. With the help of a trusted IT auditing company like Protected Harbor, you can be sure that your systems are secure and functioning at peak efficiency. Because The FBI won’t always be there, but Protected Harbor will.

Sign up to get a risk-free IT Audit and see how you can improve your security. We will analyse your business from top to bottom and give recommendations on making your company safer. What are you waiting for? Get Protected!