What is API security, and why does it matter?

The process of preventing or mitigating attacks on APIs is known as F. APIs serve as the foundation for mobile and web apps. As a result, it’s vital to safeguard the sensitive information they send.

An API is a software interface that determines how different pieces of software interact with one another. It regulates the kind of requests between programs, how they are made, and what data formats are utilized. APIs are being used in the Internet of Things (IoT) and website applications. They frequently collect and process data or allow the user to submit data processed within the API’s context.

Google Maps, for example, is powered by an API. Google Maps can be embedded into a page by a web designer. When users use Google Maps, they are just using a prewritten API given by Google, rather than code that the web designer built piece by piece. API security includes both your APIs and those you use indirectly.

Web API security entails user and program authentication to secure sensitive data and prevent malicious conduct. Web API security is critical to the success of web applications and for safe communication in your company. This article walks you through the procedures to secure the security of your APIs.

Types of API Security

API security has grown increasingly critical, especially with the rise of IoT. Users, APIs, and the apps and systems they interact with exchange critical and sensitive data. Hackers can use an insecure API to get access to a computer or network that is otherwise secure. Let’s take a look at commonly used API security types.

API Gateway Security

An API Gateway is a critical component of an API security architecture because it acts as a focused server that regulates traffic. This functionality can also detect potential vulnerabilities, potentially exposing your APIs.

The process of defining API security involves four steps. The first step is to determine the security goals. Next, you need to identify testable implementation constraints and complete the verification. During this step, you need to ensure that the security measures are sufficient to protect your API from threats. The third step involves identifying new assets and goals. And the fourth step is the security strategy to implement the controls that will protect your API.

When you develop a sample API, incorporate security controls into the code. These controls will prevent unauthorized users from modifying or intercepting the messages. Another step is to enforce the security policy in your API. You should use application-level security measures and check your code for vulnerabilities. For example, use OAuth to protect your API against external attackers. However, this is not enough. It’s imperative to follow data privacy regulations.

Restful API security

REST APIs support HTTP and Transport Layer Security (TLS) encryption. TLS is an internet security standard that verifies that data delivered between two systems (a server and a server, or a server and a client) is encrypted and unaltered. This means that a hacker attempting to steal your credit card information from a shopping website will be unable to view or modify your information. If a website’s URL starts with “HTTPS,” you know it’s secured with TLS (HyperText Transfer Protocol Secure).

REST APIs also use JavaScript Object Notation (JSON), a file format that makes data movement between web browsers easier. REST APIs don’t need to keep or repackage data because they use HTTP and JSON, making them much faster than other APIs.

Web Application Security

Web application security is the practice of defending websites and online services from various security risks that take advantage of flaws in the application’s code. Content management systems (e.g., WordPress), database administration tools (e.g., phpMyAdmin), and SaaS apps are common targets for online application assaults.

Organizations that fail to safeguard their web applications are vulnerable to attack. This can lead to data theft, strained client relationships, canceled licenses, and legal action, among other things.

Why does API security matter for businesses?

Many organizations use APIs, but do they adhere to API security best practices? If not, this may be one of the most overlooked security risks. These services are not limited in the number of resources they allow, which opens up the door to brute force attacks. Additionally, APIs can expose users’ sensitive information to attackers who take advantage of weak authentication processes. It usually takes 200 days before a company becomes aware of a breach – and it usually takes an external party to discover it.

Developing API security is an important step in securing your application. This requires you to adhere to best coding practices and implement proper security practices. Some common vulnerabilities make your system prone to attacks, such as user-level authentication, weak encryption, storing critical secrets on disk, and not applying security updates and patches. So, it is vital to protect your business against these problems.

In addition to good coding practices, API security can also be compromised if a user uses unsecured public Wi-Fi, as these networks are the perfect environment for hackers. The security of your API depends on how you secure it, so be sure to use a secure VPN to prevent such problems. If you are using public Wi-Fi, your software must have a VPN for security.

Why is API important?

It is vital to protect your business against security issues. There are several ways to do this. For example, you should check your APIs periodically to ensure that they are secured against malicious code. You can test the security of your APIs with a tool like Sqreen. These tools are free and can be used by any business. A security expert can recommend the best practices to secure your APIs. If you don’t want to worry about security, use a security tool to protect your application.

In addition to keeping the data of your customers safe, APIs also help companies protect themselves from identity theft. There are many different types of attacks that can target an API, and each one has its own unique set of risks. For example, two-factor authentication is the best way to protect your APIs. It can prevent unauthorized transactions and can also prevent bots. Then, it would help if you used a security solution that protects your business.

The key to protecting your APIs is a comprehensive security strategy. Your security team should consider your business’s API access. It should be able to handle unauthorized access and protect sensitive data. It’s essential to know how APIs work. You can also implement a firewall by integrating the security solution into the API.

How to implement API security?

To protect your APIs, you need to consider all possible threats. Your APIs should be protected against attacks that might be malicious. By doing this, you’re preventing the attackers from using sensitive data. Moreover, it’s essential to encrypt your APIs as they may become vulnerable to attack from external sources. You need to ensure that every API you offer is encrypted and password-protected so that there’s no way for hackers to access them.

Verification
To secure your API from ill-usage, you need to validate users’ identities. You can verify user identity by using a unique API key. To prevent this, you can also verify their identity through the server. To prevent DNS, routing, or IP spoofing, you must implement an authentication protocol to avoid possible attacks. The best way to ensure this is to integrate authentication into your API security framework. If you do not, it’s impossible to guarantee your API will be secure.

Authentication
It is essential to the security of your API. Authentication ensures that your APIs are only accessible to people with the proper credentials. By ensuring that only trusted users can access your data, you can increase the trust of your APIs. This is important for several reasons. For one thing, authentication keeps unauthorized users from damaging your data. And when the user wants to change the API, they need to verify that the user is indeed you.

Limit Access
A good API security policy is not just a matter of setting limits. It also ensures that the APIs are secure. An attacker will not be able to get access to sensitive data if they are not logged in. A good security plan will prevent this from happening. It will also protect your APIs from brute force attacks. It would help if you did not allow people to access your stored data. Object-level authentication will ensure that your users are authenticated.

Conclusion

APIs are expected to become the leading attack vector shortly because they are an attractive target to attackers.

Taking proactive actions to safeguard your API design is the only method to protect your API from attackers.

Following an API Security checklist, such as the one outlined in this post, is the best method. You can also partner with one of the leading security services providers, and they can take care of this for you.

Protected Harbor secures your business using OWASP and similar resources, making sure you’re safe from the most common vulnerabilities at all times. Protected Harbor partners with the clients understanding their requirements and then successfully implementing the ways you might need to safeguard your API against common threats. There’s still a lot to learn about API security, but this is a fantastic place to start. Secure yourself today.

API Security Checklist

A checklist to help you plan and carry out your testing strategy:

• Create a separate test environment for your API whenever possible so you can test without breaking production.
• Create functional tests for the happy path first, then automate them with your preferred toolchain.
• Using the same tools, create negative tests for edge scenarios that lead to security concerns. Begin with testing authentication as a first quick victory.
• Create detailed documentation for all access control techniques, such as roles, in your APIs. Create test users with a variety of permissions and access to secret resources. Then create test scenarios in which these users try to access unlawful resources. Keep in mind that authorization is just as necessary as authentication!
• Don’t think of your API as if it were a black box. Discover the kind of issues that your back-end architecture is susceptible to (such as mass assignments, SQL injections, etc.).
• Create test cases with input exceeding boundaries. Additional attributes, going outside established constraints, and command or SQL injections are all examples (if necessary).
• Keep an eye on all error responses for signs of internal information leakage.
• Include security tests in the performance testing process to guarantee that any unusual behavior under stress does not compromise security.

How Secure Are VoIP Calls?

VOIP is a top-rated phone service because it offers many perks over traditional landlines. They’re generally cheaper and more convenient, but are they really any more secure? You should know a few things about VOIP security before making the switch.

VoIP is great for small businesses. Its advanced features allow small businesses to compete with the big boys in customer service. VoIP has many features that will enable your staff to stay connected to your customers in various ways, including missed call texting and automatic call distribution. These features are ideal for any business, especially those that travel frequently. But how safe is your business from hackers when you commit yourself to VoIP?

Why Should Businesses use VOIP?

To keep your VoIP communication secure, you’ll need to protect it from hackers. These hackers can steal confidential information from your network, including customer and employee information. They can also use this information against you – blackmailing you or selling it to your competitors. The same is true for the internet. In addition to these issues, you should also make sure that your VoIP service provider encrypts all your data with SSL.

For starters, VoIP eliminates long-distance charges from your communication bill. Because VoIP uses the Internet, you won’t pay extra to call long-distance. Just like your ISP won’t charge you for visiting websites from around the world. Compared to the traditional circuit-switched telephone network, VoIP calls are 60 percent cheaper. International calls are 90 percent cheaper. And with fewer phone lines, your company’s infrastructure can also grow. This makes VoIP the best choice for businesses in a growing economy. In addition to lower costs, it’s easier to manage. You can set up and operate your phone network with a single service without hassles.

Because VoIP allows you to work from any device, your staff can use the same number from anywhere in the world. The same software is used in call centers so that telecommuting employees can work from their home computers. Employees can use their phones in the office or on the road. If you need to reach a large group of people, VoIP is a great option. You can even use VoIP for a small team, and you won’t have to worry about the quality of the call. With the flexibility that VoIP gives you, your staff will work more efficiently.

Furthermore, they can make important business calls from anywhere. Your mobile devices can connect to your VoIP provider over a hotspot with VoIP. This means you can stay connected even when you’re out and about. It’s one of the best ways to save money. It’s also easy to manage.

How secure is VoIP?

As businesses embrace cost-saving VoIP (Voice over Internet Protocol) technology, they must also address its limitations. Suppose you’re working with sensitive information, such as private client data or intellectual property. In that case, you need to know that the method of communication you choose will protect your data and keep it private.

The security of a VoIP call depends on the network it’s travelling over. The two most prominent protocols in use today are SIP (Session Initiation Protocol) and H.323. But, as always, the devil is in the details. To signal and govern interactive communication sessions, the Session Initiation Protocol (SIP) is employed. Voice, video, chat, instant messaging, interactive games, and virtual reality are possibilities for such interactions. H.323 is an ITU Telecommunication Standardization Sector (ITU-T) guideline that specifies protocols for audio-visual (A/V) communication sessions across all packet networks.

Is VOIP Cyber-secure?

First of all, it’s essential to consider the source of your VoIP. Are you using a public WiFi connection? If so, it’s possible that hackers could hack into your network. And if you’re using a secure office connection, your data could be compromised. You should also check whether the provider’s IT infrastructure is protected against different types of network attacks. Ultimately, the answer to that question will affect the security of your calls.

Another way to increase your VoIP security is to keep your VoIP network updated. Most VoIP phones offer a default password for their users. You’ll want to change this to something more complex. For instance, you should set a password at least ten characters long. You can also add extra security measures like firewalls and VPNs to your VoIP network. These steps will significantly improve the security of your network. Just check for updates and make sure they’re running the latest versions of this software.

VoIP Encryption

Voice encryption is an important and necessary measure. It prevents hacker access to your call information and encrypts the content of your call. Advanced encryption is also used to protect your call information from hackers. SRTP is a protocol that applies the Advanced Encryption Standard to data packets. It offers message authentication and additional protection against replay attacks. (For more information, visit https://securevoipcalls.org)

SRTP (Secure Real-time Transport Protocol) is a security protocol that protects the contents of voice calls. It is an important security measure, as SRTP adds message authentication to protect sensitive company data. Moreover, if your employees steal confidential company data, a phreaking attack can be a significant security risk. Encrypting and adding layers of security is the only option. Therefore partnering with a VoIP service provider could be a viable option.

You might think that VOIP calls are not secure and could be intercepted by a third party listening to what you are saying. However, encryption is often used to protect data as it travels on the internet, including VOIP services such as Skype and FaceTime. While encryption cannot guarantee that no one will listen in, it will make it much harder without some very sophisticated equipment and software. The most common protection is through 256-bit Advanced Encryption Standard (AES) encryption. This is used by Apple, Microsoft, and some other tech giants.

Conclusion

VoIP has proved some high-level security features leaving many to believe that it can be safe for business discussions and non-sensitive conversations. However, this is not always the case. Improperly using your phone can allow eavesdroppers to listen in on your conversation. Suppose you would like to remain secure while using VOIP, but if you want the value of VOIP and are still unsure about the security, there are always extra steps you can take to increase safety, connectivity, and reliability.

All VOIP providers will create a unified VoIP solution that is easy to use at a lower cost than traditional business phone systems. Next-level providers know how to take it a step further. Ensure your business VoIP service is connected throughout your business phone, video conferencing, employee cell phones, customer service chats, and your employee’s remote workstations. Additionally, these providers offer accurate managed phone services, including advanced technology and cybersecurity solutions.

For instance, at Protected Harbor, we give each client a dedicated VoIP phone system and their VoIP server within our data center that we own. They are managed, programmed, and monitored by Protected Harbor full-time engineers allowing us to avoid outages before they happen and instantly modify systems and setting for optimal use.

Protected phones by Protected Harbor is one of the best unified VoIP solutions providers. High-quality, low price, and easy-to-use services have made it incredibly popular among consumers. But that’s not it; features like Live 24×7 support, dedicated remote system, highly configurable, and SIP forking make it the ultimate choice over the VoIP providers. Experience the quality yourself; book a call now.

How we spent New Year 2022

While the world was busy welcoming the new year, Protected Harbor ensured that our customers were still up and running, regardless of date and time. Shortly after midnight on January 1st, 2022, our monitoring system raised an unusual condition, as emails suddenly stopped being transmitted for a client and instead started to build up. A build-up of outbound emails triggered the Application Outage Avoidance alert. Our team started the new year off doing what we love: helping businesses stay protected and productive.

What happened?

The email server was experiencing an error, stopping outbound emails from being delivered.

The Manager on duty, Fasif VP, immediately responded and found the problem was something we hadn’t experienced before. Fasif followed Protected Harbor protocols by restarting services, troubleshooting, and rebooting cluster nodes. Regardless of what he did, emails were still not being sent. Nick Solimando, our Director of Technology, was dispatched to investigate.

Nick confirmed Fasif’s concern. We had never encountered this error before. Nick walked through the standard procedure, reviewing the steps Fasif had taken to confirm the issue. Nick could not find a solution despite bypassing our reputation filter and moving emails from one node to another. Upon further investigation, Nick found other people over the internet are experiencing the same issue, indicating that there was a problem in the programming code of the server. His experience and intuition led him to disable the internal email filter, and emails began to flow again.

Eventually, he found a REDDIT thread – Exchange 2019 Anti-Malware – Bad Update? : sysadmin (reddit.com) covering the issue. One thing about the people at Protected Harbor, they are eager to learn. Technology is constantly changing, and our team needs to stay up to date. We are never egotistical enough to believe we know it all and enjoy working with the IT support and MSP community to stay on top of new trends and issues.

From beginning to end, the event took 40 minutes. Our customers were unaware of this event, nor did we receive a single support call or ticket regarding missing emails.

It’s just another day at Protected Harbor – where we solve problems others cannot.

Protected Harbor celebrated this new year by standing true to its name, protecting and delivering the customers at any cost, no matter the day and time. Customer satisfaction is the utmost priority, and this is what we strive to do.

“This is an example of events that customers are unaware of occurring but are the hallmark of the difference between other MSPs and us.  As CEO of a technical architecture company, there are the events I am most proud of.”     -Richard Luna, CEO, Protected Harbor

Closing thoughts and future plans!

We’ve all heard the saying, “Know thy customer.” It’s a simple concept that’s been around for ages. But it is also one of the most critical factors in creating a successful brand. If you know your customers—their struggles, their needs, and what they expect from you—you’ll be able to create a brand that resonates with them.

Having complete control and management of all our internal technology is our core philosophy to deliver better customer uptime, experience, durability, and responsiveness.
We refer to ourselves as the Anti-MSP since we take an opposite approach to most Managed Service Providers (MSPs). The majority of MSPs are now just reselling cloud services; they have no control over, or understanding of, the technology they are managing.
A more extreme example of this was the Office 365 attacks from 2021 when thousands of company emails were compromised due to the MSP that managed the accounts.
As the ANTI-MSP, your responsibilities are more significant.  We must respond 24 hours per day, 365 days per year, including on New Year’s Day 2022, since we control and manage our technology.

We plan to protect the customers and deliver at all costs in the future. The customer is interested in how we can help them with their IT needs, not what we offer. We need to articulate that value proposition and then deliver on it.

The good thing is that the new year brings a fresh start, and we are all ready to start something new. Switch from a reseller MSP to the experts who understand your needs. We at Protected Harbor are excited about the industry’s future and are looking forward to delighting our customers with unmatched services and solutions. Let’s get started with the new year 2022! Learn how we do this.[/vc_column_text][/vc_column][/vc_row]

What is the most common cause of healthcare data breaches?

Patient’s medical records are a goldmine for malicious hackers—if they can get their hands on them. According to Cisco Internet Security Threat Report, healthcare is currently the most targeted industry by cybercriminals.

Health data breaches have been on the headlines for a while now. From the crippling breach of Anthem to the compromising of 10 million patient records at UCLA Health — nothing is sacred when it comes to cyberattacks these days. While the impact of security incidents might differ depending on their magnitude, it seems that poorly protected IT systems and hacking/IT incidents are often the biggest culprits in causing privacy and financial setbacks.

Healthcare data breaches are on the rise. Although many are concerned with hacking, several factors could potentially cause a significant healthcare data breach.

Common causes of healthcare data breaches!

Data breaches are becoming more and more common. With the rise of hacking, phishing, malware attacks, and new security regulations, all healthcare organizations need to stay proactive in protecting their data.

The most common cause of data breaches for healthcare organizations is malicious or cyber-criminal attacks. Data breaches can come from various sources, including hackers stealing protected health information (PHI) from an organization’s database, unencrypted devices, or a weak, stolen password. One of the biggest causes of healthcare data breaches is misconfigured medical devices and office equipment. Medical device security remains a major concern for organizations. Click here to know how do breaches happen and how to prevent them?

Hacking/ IT Incidents accounts for 47% of healthcare data breaches making it the #1 cause of healthcare data breaches.
(Source: Electronic Health Reporter)

Patient Data Theft: High risk
Health care industry members are all too familiar with data theft and new methods of exfiltrating information from connected medical devices such as electronic medical records (EMRs) and protected health information (PHIs). IP-enabled medical devices can be easily exploited by experienced hackers because of minimal access controls and known vulnerabilities. A hacker may then take data directly from the medical device, but since medical devices typically contain limited data, he is more likely to go to servers, data centers, or other devices on the network, like the XP workstation that is connected to the electronic medical record. Data breaches in healthcare are defined as theft and loss 32% of the time, compared to only 15% in different industries, 2^nd to Hacking and IT incidents, as per Healthcare drive. With the number of high-profile breaches in healthcare over the past three years, healthcare organizations need tighter controls to mitigate this risk.

What is the cost to your company?

According to IBM’s Cost of Data Breach Report 2021:

• Healthcare organizations spent an average of $161 per breached record in 2021, which is expected to increase in the future.
• On average, it takes 329 days to identify a breach.

The reports show that the cost of data breaches has risen once again, reaching a record high since IBM first published the report 17 years ago. The average cost of a data breach increased by 10% year over year, to $4.24 million per incident and that of healthcare data breaches increased by $2 million to $9.42 million per incident in 2021. The average cost of ransomware attacks was $4.62 million per incident.

How can you avoid a data breach?

• Back up data– Having a proper backup schedule and implementing a secure process to access the off-site data is a preliminary requirement. Confirm that your backup/recovery partner is also HIPAA compliant. Cloud hosting solutions can also be considered for better security.
• Two factor authentication- Multi-factor authentication, also known as 2FA, is a simple concept that can be implemented by companies easily. A key benefit of two-factor verification lies in its very name: it requires two variables to access an account, just as you need two keys to enter a house. The security is therefore twice as strong.
• Safeguard data and devices- Ensure that the tools and policies for security are implemented, securing all the devices accessing your network. Remote monitoring for unauthorized access and unusual activity can opt. Limit and set proper data control and access for the devices.
• Train and educate staff– create a policy for regular security training and practice sessions. Identifying phishing emails, ensuring password complexity, and adhering to anti-malware protocols should be a part of this training. More details

To wrap things up!

Security and compliance are among the top factors healthcare organizations consider when adopting new technologies. Many organizations didn’t or were not able to take the time to strategically align new cloud-based tools and platforms with existing security standards as they transitioned to remote work after the pandemic.
Security and privacy should be a priority when working with technology partners in healthcare. It is a trusted partner’s responsibility to ensure users’ privacy and security, having incorporated a variety of safeguards into their processes, designs, and code, as well as constructing the infrastructure to ensure careful protection of user information. Cisco, Greenway, GE Healthcare, and Protected Harbor are some of the most trusted and reliable healthcare IT solution providers who take pride in their experience of delivering solutions to healthcare and other organizations.

China eyeing U.S. healthcare data

Do you want your PHI (protected health information) or DNA going to an authoritarian regime that has a history of using DNA for repression and surveillance? People’s Republic of China (PRC) has collected large sets of data from U.S. over the years, through every means possible. Access to American healthcare data now poses a serious risk to the privacy, economy, and national security of the United States.

The Covid-19 outbreak is only one part of the healthcare pandemic the country is suffering. The sudden dent in the healthcare infrastructure left the companies and the government reeling. As COVID rates and testing have requirements spiked, China’s BGI (Beijing Genomics Institute) Group, the world’s largest biotech and healthcare analytics company, proposed to help build and run advanced COVID testing labs throughout the U.S.  BGI would provide technical expertise, high throughput sequencers, and even make financial donations for more research.

With America struggling to set up enough testing and research facilities, China’s proposal was hard to ignore in times of such desperation. That is until the U.S. National Counterintelligence and Security Center raised suspicion and warned against it.
“access to U.S. healthcare and genomic data by China poses serious national security and privacy risk for the United States.” The NCSC said in a statement. Apparently, the Chinese biotech group supplying the COVID-19 testing kits and helping to set up more than 18 research labs also planned on using samples to obtain healthcare data on American citizens, such as DNA and PHI.

China’s access to U.S. healthcare data

The People’s Republic of China (PRC) has been looking to obtain America’s ethnically diverse health data for years. According to National Counterintelligence and Security Center (NCSC), they have been able to gain access to US healthcare data, including genomic data, through a variety of channels, both legal and illegal, including theft of research and cyberattacks.”

#DYK: China has for years accessed U.S. genomic data through legal and illegal means. China’s DNA collection at home has helped it carry out human rights abuses. It’s collection of such data from America poses equally serious risks. See: https://t.co/zR5l1KuZZ8 pic.twitter.com/XCYj3CE0FZ

— NCSC (@NCSCgov) February 19, 2021

According to a report by CFR (Council of Foreign Relations), China already has more data on the genetic sequencing of the US population than the United States has on its own population.
Chinese companies invested in U.S. firms that handle sensitive personal and healthcare data, providing them with easy access to this US Electronic Health Records (EHR). For example, BGI purchased U.S. genomic sequencing company Complete Genomics in 2013, and China’s Wuxi Pharma acquired NextCODE Health in the U.S. and later formed Wuxi NextCODE Genomics.

Recent healthcare data breaches from hackers in China within the PRC government include the theft of personal data and EMRs. Anthem Inc. in 2015 lost healthcare data on roughly 78 million people; information including health identification numbers, names, Social Security numbers, employment, and income information. Two individuals based in China were indicted by the U.S. Justice Department for hacking Anthem and three other U.S. companies, in 2019.

The China Challenge

Bill Evania, a veteran of both the CIA and the FBI, also suspected that offer of help from BGI was a modern-day trojan horse. Using the labs as a way to establish a foothold in the U.S. healthcare market, much like previous corporate acquisitions, and then mining the health data even US Government agencies can’t access. Further, all Chinese companies are obligated to share data collected with the PRC government under the PRC’s national security laws. So any Chinese healthcare company on U.S. soil poses a national security risk.

We have seen the consequences in the past. The U.S. Department of Commerce sanctioned two subsidiaries of China’s BGI in July 2020 over the PRC government’s use of genetic techniques to repress Uyghurs and other Muslim minority groups in Xinjiang.

But how has this happened? China has taken the advantage of the loose safety and security infrastructure protecting our PHI and EMR. Policies need to be revamped concerning the sharing and control of these data at the national and international levels.

China’s BGI has collaborated with many American healthcare and research entities over the past decade, providing them with genomic sequencing services, as well as gaining access to health records and genetic information of U.S. citizens. But to date there are not enough regulations and policies to stop internal employees to share such information with other company employees, who just happen to also work for the Chinese government.

Conclusion and Diagnosis

“We have a short term approach to data management, solve the problem today, but that often leads to larger problems down the road.”                                – Richard Luna, CEO, Protected Harbor

To address the ever-growing surveillance capabilities of China and other authoritarian states, the U.S. and other nations should take bold action instead of timid, gentle steps. To begin with, the government needs to strengthen healthcare privacy legislation and regulation. Enhanced privacy laws would provide protections against only for foreign states, but also from domestic governments and private parties wishing access to protected healthcare data.

National healthcare IT organizations should also increase user safety and privacy, encryption, reporting, auditing, to enhance data transfer and internet openness. Since electronic health records (EHR) are now the norm, every healthcare organization must be sensitive to the intersection of health information, security, and must adhere to HIPAA compliances. HIPAA Security Rule involves many physical safeguards, technological measures, and organizational standards. It applies to technology in three key ways: technologies that store PHI must log out after a certain time to prevent unauthorized access, all users must be assigned unique logins that can be audited, and, PHI must be encrypted.

No healthcare IT department is alone in the battle to protect against illegal or legal healthcare data breaches. Partnering with reliable and secured healthcare IT solution expert such as Protected Harbor can help solve the issues at a grassroots level. With two organizations working together, the healthcare data industry can lay multiple pillars of healthcare data infrastructure to strengthen national security. We cannot accept our information as safe as is, given the scope of data collection on devices and China’s known involvement in this area. There are no checks and balances in the sharing of data. For example, a company allows the vendors access to the billing data to generate reports. But the vendor has access to ALL of the data, not just what’s needed to generate reporting. The IT department and cybersecurity U.S. needs to be heavily vested in the security and safety of data.

The U.S. has spent the last decade creating interoperable healthcare systems and China is now using legitimate interconnected companies to capture data. As a result of the COVID-19 outbreak, different technologies and data have been linked at a faster rate than security measures applied to the data. Millions of Americans have lost their DNA and personal information, allowing China to leverage our health information to develop artificial intelligence and precision medicine, putting America’s $100 billion biotechnology industry at a disadvantage. We need to cut the oxygen and this starts from the ground level moving up the ladder to the national level.

IT lessons learned from the Covid-19 outbreak

The Covid-19 pandemic transformed the IT industry beyond the thoughts of our economies and societies.

It’s the end of the year 2021, and the world is still recuperating from the effects of the Covid-19 crisis that significantly impacted the technology sector. The Pandemic fluctuated the supply chain technology and came as an unusual shock.

The crisis transformed the lives of people around the globe digitally. We started being more dependent on technology than exposed. Now it’s almost two years, and the technology adoption we have seen is revolutionary.

At the pandemic’s beginning, companies opted for temporary solutions for their work and operations. A few months later, it was transparent businesses would need to find new ways to adapt for the long term. This started a rise in digitizing workplace applications and operations.

A recent pandemic news report by Mckinsey concluded that the Covid-19 pandemic brought about years of technology change and innovation in just a few months. Customer relationships and supply chains have been digitized, and internal operations have been moved to the cloud three to four years early. In the last few years, companies have multiplied their digitally enabled products in their portfolio by sevenfold.

Potential long-term impact on the technology sector

• Forecasts indicate that cloud infrastructure services and specialized software will be in demand. As organizations motivate employees to work from home, the telecom services and communications equipment market is also anticipated.
• IT departments and solution providers will play a more significant role in transforming businesses to digital. The need for reliable, secure, and flexible network systems is evident.
• Demand for cybersecurity software will increase 37% as companies need to secure endpoints, particularly from employees working from home on less-than-ideally secure Wi-Fi. With the increase in report work came a massive increase in attacks. Attacks from home computers connected over VPN are difficult to stop because a VPN is a trusted connection. Still, computers at home, even company computers, are difficult to keep clean from viruses and attacks when there are no corporate firewalls or other layers of protection.
• It’s proven that most employees would continue working from home even after restrictions are lifted. During the pandemic, we saw a productivity improvement. Studies show that during COVID, people worked more hours than they previously did when they worked in the office. The organizations must see this as a long-term impact and invest in creating a digitally sustainable environment. Read more here.

Practical next steps

Organizations across the country and from every industry reported a significant increase in customers’ and employees’ needs and remote working. We also saw a rise in advanced AI technologies in operations and business decision-making. Services such as DaaS, ransomware protection, and data centers are most likely to stay in the long term. After living through the impact of Covid-19 on technology and business, CIOs will be defined by their ability to respond, recover, and thrive.

Here are some practical next steps to make your business pandemic proof

• The rise in remote work and co-working spaces will push the need for Remote Desktops (RDP) so employees can take their desktop images of apps, documents, and folders anywhere. Therefore developing a budget for technology improvement and implementation to prepare your company for the future sounds like a plan.
• With a rise of remote workers comes a drop in in-office workers. Companies will be able to save on office space costs. The reduction in real estate also allows companies to reduce their hardware profile by switching from on-prem to off-prem servers and hosting. Besides saving physical space, off-premise servers are also secured and maintained by the provider.
• Flexibility is the key to innovation and understanding how disruptions can be minimized in future events. Because the shift will have long-term ramifications that no one can foresee, custom networking and server hosting are critical to gain the flexibility your company needs for whatever comes next.
• In the future, we will see a digitally enabled work environment and advanced tools for business processes, including back-end office functions. The Tech boom has advanced all technology integrations such as artificial intelligence and machine learning. Adapt and make use of technology for an edge over the competition.
• One of the most important steps is to make your infrastructure and technology sustainable and focus on mental health during pandemic. Because going digital is a new normal now, we are moving towards a highly technology-driven environment. Businesses have to be agile, which means understanding, changing, and adapting quickly to the environment. Consider a solution provider who spends time understanding your needs and provides customized solutions.
• If you are ready to migrate your data and applications to a protected cloud network and still own your data, you need to look past a traditional MSP and find a Managed IT infrastructure and design partner.

Take the final step

Post Covid-19 business IT priorities have changed. More than half of the business leaders say they invest in digitization and technology for competitive advantage, creating the entire business strategy. The needs of customers and your employees have become more digital, and as an organization, you must ensure the best of the services.

Remote work is no longer a culture of experimentation; it is a culture of necessity. The companies that invested in cloud technologies and figured out how to fit remote work into their processes were rewarded because the small work culture is here to stay long-term.

With businesses moving to virtual and cloud servers, it’s wise to opt for reliable, flexible, and secured data centers. And what’s even more brilliant is to take the help of one of the industry experts. Protected Harbor works with businesses to create personalized solutions. We keep your data on our internal servers with 99.99% uptime and 24×7 monitoring, ensuring you don’t crash and your team stays working. Remote work has left businesses vulnerable to malware and ransomware.

All Protected Harbor solutions employ custom-solution cyber security protocols to protect your business and your data. We made extra investments into air-gapped servers and triple-backed-up images, so your information is always on and always protected. Does your managed IT provider do that?

The importance of owning your remote servers and using a dedicated protected cloud.

If you’re a business owner, then there’s a good chance this question must have crossed your mind to own your equipment and servers. Just remember, “owning” your equipment doesn’t mean the computers and systems in your office. Likely, you are already using a hosting web service or server for your business needs. After carefully considering your unique business needs, it would be best if you decided between onsite or off-site servers. Read along, and we’ll make the decision easy for you.

Onsite servers to Off-site servers; The trend

In 2021 more than 50% of the organizations moved their workloads to off-site or cloud servers. Managed service companies (MSPs) and value-added resellers (VARs) are gaining traction with their one size fits all solutions. Keeping an onsite physical server and equipment and maintaining the infrastructure is costly. But there are other reasons motivating businesses to move to an off-site setting.

• Onsite hosting has limited connectivity and accessibility than off-site hosting, which has unlimited capabilities.
• Remote and geographic expansion are more realistic in an off-site and cloud environment.
• The physical space of onsite housing servers incurs real estate and energy charges; off-site servers do not.
• Storing your data in a colocation datacenter is cost-effective, removing the need for in-house IT costs.
• The upfront costs of the physical equipment and server are significant for most businesses.

These technology barrier costs are causing the shift to datacenter solutions or dedicated off-site servers. Put, a datacenter solution or dedicated server is an option dedicated solely to your business needs and purposes. No other individual can access the server; it’s your data in our datacenter.

A closer look at AWS servers

The most popular dedicated off-site solution is Amazon web services, Microsoft Azure, and Google Cloud Platforms. But how do you choose what’s best for your business? They all follow the pay-per-user approach and additional services and products needed over time, adding to costs as you grow.

Since AWS dominates the field, we will focus on just Amazon’s platform. The first thing to consider is that “You want solutions, not a platform.” For example, Office365 is a solution to edit and create documents, while Microsoft Azure is the cloud platform that hosts 365 and other programs online. Thus Amazon is a platform – not a solution. Amazon gives you cloud space for rent, with unpredictable costs as your business needs rise and fall.

You will not see an automatic performance improvement when you move your company’s workflow and applications into AWS. For that, you would need a dedicated protected-cloud environment and an intelligent, distributed database. Just hosting your applications on AWS does not mean you will have the ability to use those programs and computing resources efficiently. You have to meet AWS system requirements; AWS does not have to meet yours. If you want data backups and recovery, you have to do it yourself.

With AWS, Azure, and other popular server options, you only get a Virtual Machine (VM) and a console to work from. It is your responsibility to manage, maintain, and secure that VM. For example, with AWS, someone has to customize the CPU utilization limits, check to ensure the Amazon Elastic Block Store (Amazon EBS) volume doesn’t hit the IOPS or throughput limits, and increase your read or write performance using parallelization. It sounds like more of a problem than a solution

Also, it has been proven that AWS cloud is not as secure as your datacenter. The world JUST experienced an AWS outage, interrupting the operations for thousands of people and loss of business downright. Not only do you lose flexibility and cost-effective scalability with AWS and Azure. But you lose the reliability and stability you thought you were getting with the Amazon and Microsoft name.

The bottom line is if you work with GPU, AI, or large data sets, you need someone to manage and personalize your IT infrastructure. Moving to a dedicated protected cloud solution lets you customize the server environment to improve AWS.

What is the alternative?

With a dedicated protected cloud, someone constantly monitors your private environment to make sure everything goes smoothly and is customized to the company’s requirements. Actual IT management means knowing when to optimize the storage and network layers to support your extensive data set. Unlike AWS and Azure who will slow down your traffic moving between VM’s –unless you pay additional fees – we can help optimize applications to respond to requests made to these large data sets in a remote environment, with no extra cost.

Before anything, we always have an expert examine the applications a business uses, how exactly employees use those applications in a daily workflow and finally review the data loads involved to figure out what needs to be done to make this run properly. Having a team that understands and develops personalized Technology Improvement Plans (TIP) gets your business more bang for the buck than AWS or on-prem.

This is the gist of overall performance, Bottom line? You want to opt for a service that offers 99.99% uptime with reliable IT support. We improve the environment to give you the best performance for your workload. Not the opposite way around. For example, for a single client, we don’t have to tune the S2D. But we do because we have it and want to give them the best performance possible.

Check out our post on how dedicated servers are a safer alternative. But that doesn’t mean you are 100% safe from attackers. To ensure the safety of the data, consider providers with built-in features like Application Outage Avoidance (AOA) and complete network monitoring to handle issues before they are critical…

So, despite all of the above facts, if you’re still crazy enough to go with AWS cloud, that’s your decision. Irrespectively, if you’re not terrified by the lower and fixed price complete solution, best infrastructure setup and system monitoring, or our team doing the magic for your business, in that case, we at Protected Harbor will be more than happy to give you all the solutions you need.

Outages and Downtime; Is it a big deal?

Downtime and outages are costly affairs for any company. According to research and industry survey by Gartner, as much as $300000 per hour the industry loses on an average. It is a high priority for a business owner to safeguard your online presence from unexpected outages. Imagine how your clients feel when they visit your website only to find an “Error: website down” or “Server error” message. Or half your office is unable to log in and work.

You may think that some downtime once in a while wouldn’t do much harm to your business. But let me tell you, it’s a big deal.

Downtime and outages are hostile to your business

Whether you’re a large company or a small business, IT outages can cost you exorbitantly. With time, more businesses are becoming dependent on technology and cloud infrastructure. Also, the customer’s expectations are increasing, which means if your system is down and they can’t reach you, they will move elsewhere. Since every customer is valuable, you don’t want to lose them due to an outage. Outages and downtime affect your business in many underlying ways.

Hampers Brand Image

While all the ways outages impact your business, this is the worst and affects you in the long run. It completely demolishes a business structure that took a while to build. For example, suppose a customer regularly experiences outages that make using the services and products. In that case, they will switch to another company and share their negative experiences with others on social platforms. Poor word of mouth may push away potential customers, and your business’s reputation takes a hit.

Loss of productivity and business opportunities

If your servers crash or IT infrastructure is down, productivity and profits follow. Employees and other parties are left stranded without the resources to complete their work. Network outages can bring down the overall productivity, which we call a domino effect. This disrupts the supply chain, which multiplies the impact of downtime. For example, a recent outage of AWS (Amazon Web Services) affected millions of people, their supply chain, and delivery of products and services across all of their platforms and third-party companies sharing the same platform.

For the companies who depend on online sales, server outage and downtime is a nightmare. Any loss of networking means customers won’t have access to your products or services online. It will lead to fewer customers and lesser revenues. It is a best-case scenario if the outage is resolved quickly, but imagine if the downtime persists for hours or days and affects a significant number of online customers. A broken sales funnel discourages customers from doing business with you again. There the effects of outages can be disastrous.

So how do you prevent system outages?

Downtime and outages are directly related to the server and IT infrastructure capabilities. It can be simplified into Anticipation, Monitoring, and Response. To cover these aspects, we created a full-proof strategy that is AOA (Application Outage Avoidance), or in simpler words, we also call it Always on Availability. In AOA, we set up several things to prevent and tackle outages.

• First of which is to anticipate and be proactive. We prepare in advance for possible scenarios and keep them in check.
• The second thing is in-depth monitoring of the servers. We don’t just check if a server is up or down- we look at RAM, CPU, disk performance, application performance metrics such as page life expectancy inside of SQL. Then we tie the antivirus directly into our monitoring system. If Windows Defender detects an infected file, it triggers an alert in our monitoring system so we can respond within 5 minutes and quarantine/cleans the infected file.
• The final big piece of this is geo-blocking and blacklisting. Our edge firewalls block entire countries and block bad IPs by reading and updating public IP blacklists every 4 hours to keep up with the latest known attacks. We use a windows failover cluster which eliminates a single point of failure. For example, the client will remain online if a host goes down.
• Other features include- Ransomware, Viruses and Phishing attack protection, complete IT support, and a private cloud backup which has led to us achieving a 99.99% uptime for our clients.

These features are implemented into Protected Harbor’s systems and solutions to enable an optimum level of control and advanced safety and security. IT outages can be frustrating, but actively listen to clients to build a structure to support your business and workflow – achieving a perfect mix of IT infrastructure and business operations.

Visit Protected Harbor to end outages and downtime once and for all.