Category: Protected Harbor

Protected Harbour Discovers New Form of Cyberattack

New Cyber Attack Identified by Protected Harbor Banner

A New Type of Cyber Attack Identified by Protected Harbor

While monitoring a large client’s infrastructure last week, our techs became alerted by a series of infection notices. Rapidly taking action, we managed to stop the attacker in their tracks. However, a question remained on the minds of all of us, how did the hacker manage to break into this client’s system in the first place? We sat there wondering, how the attacker was able to break through our firewalls when so many other attackers, who try daily, fail.

At Protected Harbor, our team doesn’t just work to stop cyber security attacks; we go back to the beginning to fill in the blanks of how something like this was able to occur given our defenses. While combing through our systems, we noticed that there were a series of our servers that had been attacked and found that the source was from several IP (Internet Protocol) addresses meaning this attack wasn’t done from just one computer. This was a coordinated attack.      New-Cyber-Attack-Identified-by-Protected-Harbor-middle

We then went on to search for any possible patterns that could be linked within the user IDs that were used, and sure enough, there were. In this case, it appears the attackers were using the same user ID to try and break in and that the repeatedly used ID had not been logged into the system for an extended period prior. As it turns out, this user ID that was unsuccessfully trying to log in belonged to an employee that no longer worked for the company.

According to our lead technician Nicholas Solimando, “There was an infected file that was found in the profile of a user who had been terminated. We isolated the file and removed it, and then came to find from the client that that user had been terminated along with around 4500 other names that they hadn’t told us about.”

Though the user IDs were inactive, the profiles were still present within their servers. Our team then went on to create a script that would take their list of 4500 names as an input, repeat through the list, and for each entry, scan each of their servers and remove the corresponding profile.

This helped us to work with the client to enable a notification and communication procedure between us and the HR department, solving the core issue.

Nick Solimando left us with some final solid advice for other companies who may be experiencing a similar issue and different types of cyber attacks, “Keeping up to date with your active user base is critical to reducing threat surface and keeping your systems protected.”

 

Top 10 Most Common Types of Cybersecurity Attacks

  1. Phishing Attacks
    Phishing remains one of the most prevalent cyber threats. Cybercriminals send deceptive emails that appear legitimate to trick recipients into providing sensitive information, such as passwords or financial details. Common phishing attacks often involve fake links or attachments that, when clicked, compromise security.
  2. Malware Attacks
    Malware, including viruses, ransomware, and spyware, infiltrates systems to steal data or cause damage. Implementing malware attack prevention strategies, such as up-to-date antivirus software and avoiding suspicious downloads, can protect your organization from these threats.
  3. DDoS Attacks
    A DDoS attack example involves overwhelming a network or website with excessive traffic, causing it to crash. These attacks disrupt business operations and can be mitigated by using firewalls and traffic monitoring tools.
  4. Password Attacks
    Hackers use techniques like brute force or credential stuffing to gain unauthorized access. Strong, unique passwords and two-factor authentication can help prevent these attacks.
  5. Insider Threats
    Employees or contractors with access to sensitive data can unintentionally or maliciously cause breaches. Regular security training and monitoring can reduce the risk.
  6. Man-in-the-Middle (MITM) AttacksMITM attacks involve an attacker intercepting communications between two parties. These attacks compromise network threats by eavesdropping on sensitive data. To enhance cyber attack prevention, organizations should use strong encryption and secure communication protocols.
  7. Whale-Phishing AttacksTargeting high-profile individuals, whale-phishing exploits weak cybersecurity habits. By focusing on employee training, organizations can mitigate risks through rigorous email scrutiny and anti-phishing training for executives.
  8. Spear-Phishing AttacksSpear-phishing attacks leverage tailored emails to deceive specific targets, making them a significant network security threat. Implementing tools for cyber threat prevention, such as email filters and authentication protocols, can minimize risks.
  9. RansomwareRansomware locks systems until a ransom is paid. Victims face data breaches and prevention challenges if their systems lack robust defenses. Regular updates and next-generation firewalls ensure attackers are thwarted.
  10. SQL Injection AttacksSQL injections exploit database vulnerabilities, leading to severe data breaches issues. Following a least-privileged access model and auditing code regularly ensures robust cyber threat prevention strategies.

 

Why is IT Experience Important for Businesses

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Why is IT Experience Important for Businesses?

The role of IT in modern business cannot be underestimated. Companies now must pay attention to the importance of information technology (IT). In this role, every business must own and implement IT systems. The failure to innovate means rejecting best practices.

You can’t expect to keep up with the competition if you don’t give your company an edge in technology adoption. The fact should be noticed – with the proper IT solutions. Your organization could succeed entirely.

The annual value of the global information technology (IT), business services, and IT services markets exceeds USD 1 trillion. The Americas area will account for most of the sales in 2021 with 555 billion US dollars. After dropping revenues in 2020 due to the coronavirus pandemic, the market is predicted to see rising revenues during the following four years. ~Statista

Even If you’re a small business owner, you might know how important technology is but need help understanding it. We’ll tell you what technology can do for your business and why it’s essential.

What is Information Technology in Business?

The term “IT” is often used in today’s business world. This is simply because of the importance of Information Technology in almost all businesses. Information Technology is a broad term that covers a range of topics, including information systems, computer networks, database management, and software applications.

In general, Information Technology is applying computer technology to support business operations. Word processing and spreadsheet software are the most common IT applications; however, many other types are also used in businesses today.

Generally, a wide range of technologies and infrastructure strategies that work in concert shape the IT services sector. The use of technologies like artificial intelligence (AI) and machine learning (ML) in business solutions and a rise in the demand for IT security measures like zero trust frameworks are a few of these trends.

Information technology has become the backbone of business because it can help companies do things faster and with less effort. It allows companies to communicate with customers, employees, and suppliers more quickly; it helps companies coordinate operations across multiple locations and time zones; it enables companies to share information in real-time with customers or employees who need it, and it provides access to data that would otherwise be difficult or impossible for a company to collect.

Why-is-IT-Experience-Important-for-Businesses-Middle-imageWhy is IT Important for Businesses?

The IT department is the backbone of any business. It has a direct impact on the productivity and efficiency of your business.

Simplifying Employee Communication

IT infrastructure enables employees to conduct their work efficiently and effectively. Adequate IT infrastructure can make all the difference between a thriving and a failing business. It also helps in improving employee communication as well as collaboration with each other.

Enhancing Productivity

An efficient IT infrastructure allows you to focus on core competencies and critical activities, which help you in enhancing productivity significantly. You can also focus on innovation and creativity, which are essential for your company’s growth.

Better Data Management

Data management is one area where an efficient IT infrastructure helps you immensely. With proper data management, you can analyze past data and use it to shape plans for your business. A good IT infrastructure ensures that all critical data remains safe. This provides no loss of valuable information due to unforeseen circumstances or accident-related failure of data files, hard drives, etc.

Improving Financial Management

IT makes it easier to manage your finances by automating all your financial transactions. You can also easily monitor and analyze your financial data, which helps you make better decisions about where to spend money, saving time and money in the long run.

Maintaining Network Security

Your network is one of the most vulnerable areas in your organization. IT personnel can help protect it from hackers, viruses, malware, and other threats by developing security policies and implementing them promptly. This ensures that your data remains safe and secure at all times.

Boosting Marketing Campaigns

In today’s fast-paced world, you must constantly be on your toes to survive this cutthroat competition. You must stay caught up with competitors if you want to maintain your position in the market. This is where IT comes into play by offering you an array of tools that will help you streamline your marketing campaigns and give them the boost they need.

Management of Cloud-Based Solutions

Today, businesses have started adopting the cloud computing model for their IT infrastructure needs. This allows them to access all their data anytime and from anywhere in the world. This system will enable businesses to easily manage their entire information technology infrastructure by deploying just one application across multiple devices or locations. This will help them track down what’s happening with their systems in real-time and minimize downtime if there are any issues with the system.

Future of Information Technology in Business

Businesses increasingly rely on information technology (IT) to run efficiently and effectively. Companies use IT to improve the quality of their services and products, reduce costs and increase revenues.

According to Statista, there will be over 15 billion mobile devices in use in 2021, with 18.22 billion projected by 2025. According to Zippia, the smartphone market is growing at a CAGR of 16.4% on a global basis.

When planning for the future, it’s essential to consider the impact of technology. Introducing new technology has always been a game-changer in the business world and will continue to be so.

In recent years, there’s been a lot more focus on “big data” and how businesses can use it. The amount of data available today is staggering, yet companies are only scratching the surface of what they can do with it.

Businesses are becoming more dependent on IT systems for day-to-day operations. This is because these systems provide a better way of managing business processes than using manual methods.

In addition, the global economy has become more digitized. It has led to the emergence of new technologies such as artificial intelligence (AI), robotics, cloud computing, and Big Data analytics, improving productivity levels in businesses across all sectors.

Final Words

Overall, businesses need to implement a strategy for IT, with priorities and plans in place. There are many different moving parts to the equation, and the company must understand the landscape of IT to create an operating environment where IT can effectively serve its needs. How important is technology? The stakes couldn’t be higher​—businesses that ignore technology run a greater risk of failing.

Businesses depend on rapid, reliable data and high-speed internet in today’s global economy to remain competitive. To keep your company at the cutting edge of international business, you need a business partner with the expertise to tackle the challenges of today’s technology. And at the same time, you must ensure that your company’s data remains secure. You don’t want a single mistake or oversight to risk your business’s reputation or financial stability. And you don’t have time to waste on unnecessary headaches. Finding a partner that can offer technical expertise and detailed awareness of your company’s needs can make all the difference for your business.

Protected Harbor has the right solution for you, whether you are just starting or looking to upgrade your current setup. Our expert team will work with you to discover your needs and recommend the best technology to meet those needs. We will also support your team as they get the new system up and running. We are also recognized as a top cloud computing and cybersecurity company by Goodfirm and Designrush.

Learn how the experience makes a difference. Get a free IT Audit today.

 

The lessons we’ve learned and the things we’ve accomplished in 2022

Reflections on 2022: What We Learned and What We Accomplished

One thing is certain as we reflect on the year 2022: the Protected Harbor team has grown as individuals and as a company. We have faced the challenges of a global pandemic, economic downturn, and social unrest with resilience and courage. We have seen cyber-attacks that have impacted almost every industry and businesses of all sizes. We have also embraced the power of technology, which has enabled us to stay connected and create a meaningful change for our clients. Despite the many challenges, we have emerged as a more united and engaged team, better prepared to face the future.

 

Challenges Our Team Faced During the Year

Environments for Enterprise Technology are Getting More Complex – Businesses were forced to embrace a more complicated and extensive enterprise technology infrastructure and systems due to expanding commercial operations, increased markets, and interconnected worldwide business circumstances. As a result, managing the infrastructure became more challenging. Finding flaws or compromises becomes increasingly difficult as the system becomes more complicated.

Because CTOs (Chief Technology Officers) oversee these problems, this increases their stress.

Data Breaches and Cyber-Attacks – The increasing use of personal devices, such as smartphones and wearable technology, exacerbated the risk of data breaches, placing critical infrastructures and sensitive data at greater risk. More sophisticated attackers and artificial intelligence-driven tools made detecting and preventing attacks more challenging.

 

Technology’s Role in Overcoming Challenges

Using artificial intelligence (AI) tools and machine learning has helped businesses to overcome many of the challenges they faced in 2022. AI was used to detect abnormal activity in operational systems, assisting companies in managing complex datasets better. AI was also used to automate the onboarding process for new employees to reduce bias and provide consistent review results. AI even helped healthcare providers to rapidly analyze and interpret massive amounts of health data to detect disease outbreaks and develop new treatments and vaccines.

New technologies, such as blockchain and quantum computing, were used to secure data and provide increased trust between parties, such as supply chain partners. The Internet of Things (IoT) was used to create smart environments, reduce energy usage, and provide better experiences for customers. Newer technologies, such as 5G, helped businesses to scale and provide both reliable and fast connectivity. Augmented and virtual reality was used to create immersive experiences, improve training, and engage customers.

 

Reflections-on-2022-What-We-Learned-and-What-We-Did-MiddleCybersecurity Risks and Solutions

The continued threat of cyber-attacks and data breaches increased during the year 2022. Cybercrime is typically estimated to cost businesses around $600 billion in lost revenue each year. Most companies must create an effective cybersecurity strategy or implement best practices.

A greater focus on cybersecurity education and training would help businesses to better protect themselves. Implementing the GDPR (General Data Protection Regulation), designed to protect EU citizens’ data, is a positive sign that companies are taking cybersecurity far more seriously than before. However, more can be done to help businesses to better protect themselves. Implementing better data management and protection tools, such as encryption and multi-factor authentication, would be a start to better protect enterprises from cyber-attacks.

 

What We Have Learned From the Year 2022

Everyone agrees that the pandemic has dramatically increased the complexity and scope of the difficulties companies face. But, as part of their duties, leaders must be ready to meet such challenges head-on. Technology is advancing at a never-before-seen rate, and it keeps upgrading industries for the better. All CTOs working within the corporate world will face the same difficulties as others and it will soon become apparent. Even though challenges have newer aspects, all of them are manageable.

Companies will benefit from developing technologies like AI and machine learning. Having an offshore development business at your disposal can alleviate many of your concerns. You can get all the knowledge and experience you need for the company’s successful technical transitions without worrying about it.

What We Have Accomplished in the Year 2022

We have now reached a stage where we can say that we are a robust and secure data warehouse. Our team has achieved an ideal state where the number of threats to our data warehouse has dropped to zero. We can now expand our capabilities and serve millions of new customers.

In order to accomplish these targets, we have invested heavily in hiring new talent, building new infrastructure, and upgrading our existing technology to ensure that we stay ahead of the curve and continue providing state-of-the-art service to our users. We have improved our ability to respond to and prevent cyber-attacks.

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Looking Ahead to 2023 and Beyond

As we look ahead to the year 2023 and beyond, it is essential to note that the future will not be a linear path and that the world will continue to change.

Our strategic plan focuses on accelerating small businesses’ growth by empowering them with enhanced modern-day infrastructure and cybersecurity tools. We’re making big strides, but there’s still much work to be done. We have big plans for 2023, including expanding our security and monitoring capabilities with new AI-powered bots, launching an AI-powered recommendations engine, and extending our services for our partners and clients.

We’re also focused on growing our business in new ways, like extending our downloadable products feature beyond e-commerce and partnering with new companies to better serve our customers. We are excited for what the future holds.

Protected Harbor launches new resources daily to update clients and potential clients, on the latest threats as well as how to stay safe in the cyber world. Also, with our series Uptime with Richard Luna that is posted every Thursday, we discuss trending business topics and reassure any doubts for our viewers.

We want to extend a very special thank you to our customers for your loyalty and for choosing us as your trusted software vendor for the past two decades! Contact us to know how our experts can help you.

 

Best IT Company of 2022 by Best of Small Business Awards

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Protected Harbor Named Best IT Company of 2022 by Best of Small Business Awards!

Protected Harbor, a family-owned Managed IT Service Partner in New York, was named the Best IT Company of 2022 by the Best of Small Business Awards. The Best of Small Business Awards is an annual award recognizing the achievements of small and medium-sized businesses within the United States. This award acknowledges small businesses’ hard work and dedication to providing their customers with the best possible service. The award is based on customer feedback, innovation, and customer satisfaction.

“We are honored to have been selected for this prestigious award, and we are proud that our hard work and dedication have been recognized by the Best of Small Business Awards,” said Protected Harbor CEO Richard Luna. “We are grateful that our clients allow and entrust us to eliminate their technology problems, allowing them to focus on their business and mission.”

The Small Business Expo which is America’s largest and most popular Business-to-Business networking event, trade show, and conference, actually presented The Best of Small Business Awards. Coincidentally, while attending the Small Business Expo in New York this past year, Protected Harbor was notably one of the most popular exhibitors in attendance.

Previously, Protected Harbor was also recognized as a top cloud computing company in the US by Goodfirms, and as a top managed service provider by DesignRush.Best IT Company of 2022 by Best of Small Business Awards middle

Protected Harbor has been recognized by The Best of Small Business Awards for the company’s commitment to our customer’s happiness. During voting, Protected Harbors’ approach to customer service was recognized as going beyond just solving problems and closing tickets. The company aims to connect on a human level, getting to know its clients and their client’s business so Protected Harbor can function like an extension of their team.

Protected Harbor prides themselves on providing their clients with the best IT services possible. Their team of professionals are dedicated to ensuring that their clients receive the highest quality services and products. The company strives to offer their clients the most innovative solutions to their IT needs.

The organization has more than 14 years of experience implementing cutting-edge engineering solutions focused on managed services, cloud migration, networking, and collaboration. Protected Harbor’s staff is highly knowledgeable and experienced in all aspects of IT, from network security to cloud computing. The company keeps up with the latest trends and technologies to ensure clients receive the most up-to-date solutions. They understand that technology is constantly evolving, and they strive to stay ahead of the curve.

Protected Harbor’s innovative approach to offering managed services is redefining business technology. The IT experts at Protected Harbor will help lessen stressful day-to-day tech challenges, decrease expensive downtime, and boost operational maturity through digital and technical strategies that complement your company’s goals.

Protected Harbor is one of the many IT companies in the area that specializes in various services, such as IT assistance, remote workforce support, IT infrastructure, cloud migration, VoIP phones, and data center hosting. The company differentiates itself from other MSPs by prioritizing customer satisfaction. They also offer 24/7/365 unrivaled customer service. If you run into a problem at any time, you can always count on them to address it, no matter how late in the evening or early in the morning.

Protected Harbor looks forward to continuing to provide their clients with the best IT services and products in the years to come. The company’s main objective is to create an interpersonal relationship and understand their client’s company so they can work as an extension of their client’s staff. The result of this connection is evident in the fact that customer referrals mainly drive their business, and they have a 98% customer satisfaction rate. Protected Harbor is the last IT company you will ever need to hire. Get in touch now to experience what effective collaboration and outstanding customer service looks like.

Protected Harbor COO Jeffrey Futterman Named to CP Unlimited Board of Directors

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Protected Harbor COO Jeffrey Futterman Named to CP Unlimited Board of Directors

We are proud to announce that Protected Harbor’s Chief Operating Officer, Jeffery Futterman, has been appointed to the Constructive Partnerships (CP) Unlimited Board of Directors. Jeff will lead Information Technology and Operations for the nonprofit organization as they look to help people with intellectual and developmental disabilities achieve fulfilling lives.

“As CP Unlimited expands its IT capabilities, Jeff’s knowledge and contributions will help the Agency deliver services strategically and efficiently,” said Ross B. Levin, Chairman of the Board of Directors.

CP Unlimited, formerly the Cerebral Palsy Association of New York State, was founded in 1946 to make a positive difference in the lives of people with intellectual and developmental disabilities through residential services, day habilitation services, adult education services, and Article 15 support and nursing.

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As a new member of the board of directors for a nonprofit, Jeff will have several responsibilities, including employee hiring and mentorship, fundraising, plus financial and business planning. Jeff will also sit on the IT and Data Analytics Committee, providing oversight and guidance for the organization’s information technology deployments.

“I am honored and grateful to be a member of the CP Unlimited Board of Directors,” said Futterman. “I am passionate about our mission to ‘promote opportunities for people with intellectual and developmental disabilities to achieve fulfilling lives’.  I am hopeful my experience in information technology helps me guide the IT function to achieve that mission best each and every day.”

Jeff is currently the COO for Protected Harbor, a leading IT Company in New York. He is responsible for the company’s growth, client management, and positively shaping culture while leading a global team.  Before Protected Harbor, he served as the Chief Information Officer for IntegraMed Fertility and Cytec Industries. Jeff will use his extensive proficiency and exposure in the healthcare and consulting industries to help CP Unlimited reach its goals. Jeff graduated from University at Albany, SUNY, and has been volunteering at the Hi Tor Animal Care Center for the past 13 years.

Protected Harbor is a family-owned, managed IT service partner for organizations of all sizes. We take responsibility for the technology and applications that keep your business moving forward. Protected Harbor, recognized as a top managed service provider by DesignRush, specializes in IT Support for Nonprofit and Managed IT Services for Healthcare Organizations. The company’s approach to customer service goes beyond just solving problems and closing tickets. They aim to connect on a human level, getting to know clients and clients’ missions so that they can function like an extension of the internal team. Protected Harbor has a 98% client-retention rate, 90+ Net Promoter Score, and a 5-star rating on Google.

Protected Harbor Recognized as a Top Managed Service Provider by Design Rush

Protected Harbor Recognized as a Top Managed Service Provider

 

Protected Harbor Recognized as a Top Managed Service Provider by Design Rush

 

Today Protected Harbor was recognized as one of the Top Managed Service Providers by DesignRush, a B2B (Business to Business) marketplace for agencies. This accreditation is only given to companies that have been thoroughly researched and analyzed based on their history, vision, business model, products or services, company executives, and advisors.

“At Protected Harbor, we aim to set the standard for excellence in managed services and technology. We want to help businesses and individuals get the best-managed services, from designing their infrastructure to cybersecurity. We want to simplify the technology adoption process and allow companies to quickly make informed decisions about the future of their business technology.” – Richard Luna.

Previously, Protected Harbor was also recognized as a top cloud computing company in the US by Goodfirms.

Protected Harbor was chosen by DesignRush for demonstrating a commitment to technical excellence, innovation, and customer satisfaction while serving small to mid-size businesses.

DesignRush helps companies select the ideal firm that can best represent their brand, comprehend their objectives and collaborate successfully with them. Protected Harbor’s 90+ Net Promoter Score for their Managed IT Services, Network and Infrastructure Services, IT Help Desk, and IT Support made the company a perfect fit.

This recognition is a testament to the company’s commitment to excellence in customer service and exceptional customer support. Protected Harbor strongly emphasizes customer satisfaction and pays close attention to the needs of its existing customers. By providing high-quality security services and utilizing live chat and customer support tools, the company has improved customer satisfaction and retained its customer base.

Protected Harbor also conducts customer satisfaction surveys to ensure that it is meeting the needs of its customers and addressing any concerns they may have. Through these efforts, the company has achieved a low churn rate and maintained a high level of satisfaction among its customers.

The dedication to providing an excellent customer experience has helped it to stand out in a crowded market and solidify its position as a top-managed service provider.

Protected Harbor helps local, and national businesses use technology to solve their business problems and are committed to driving digital transformation for small and midsize businesses.

The company has over 30 years of experience deploying advanced engineering solutions centered on collaboration, cloud migration, networking, cyber security, and Managed Services. With Protected Harbor, businesses and organizations can feel confident that their data is secure and protected in the cloud.

Protected Harbor Recognized as a Top Managed Service ProviderThe award of Top Managed Service Provider by DesignRush recognizes Protected Harbor as a top IT Company and technology consultant whose forward-thinking approach to providing managed services is changing the landscape of the business technology.

With digital and technological techniques that support your company’s objectives, Protected Harbor’s IT specialists will help reduce stressful day-to-day tech issues, minimize costly downtime, and improve operational maturity.

Like many other local IT companies, Protected Harbor helps with everything from IT support, remote workforce solutions, and IT infrastructure to cloud migration, VoIP phone systems, and data center hosting.

But unlike traditional MSPs, we pride ourselves on our customer’s happiness. That’s why we ensure our 24/7/365 customer service is second to none. Whenever you need us, we’re always here. Got a problem at 2:00 am? A live person will be there to answer your call and resolve the issue before sun-up.

Protected Harbor’s approach to customer service goes beyond just solving problems and closing tickets. We aim to connect on a human level, getting to know you and your business so we can function like an extension of your team.

That is why over 90% of our business comes from client referrals, and we have a 98% customer retention rate. Protected Harbor is the last I.T. company you will ever have to hire. Contact our team today to experience what a true partnership and excellence in customer service is like.[/vc_column_text]

Advantages of Partnering with Managed Services Providers

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Advantages of Partnering with
Managed Services Providers

In today’s digital world, it is almost impossible for big enterprises to small and medium-sized businesses to function without technology. With so many different products and service offerings available, most companies struggle to meet the demand. As a result, many business owners are partnering with managed services providers to take some of the load off their shoulders.

These professionals will handle all technology-related administrative tasks and help you avoid costly IT repairs or system failures.

The Protected Harbor Managed Service Provider (MSP) Partner Advantage program is now available. It is designed to assist your company’s growth by accelerating the time to market, expanding your clientele, and increasing profitability.

This blog post will share some advice on partnering with MSPs for your company and what to watch out for when signing contracts or service-level agreements.

 

What is a Managed Service Provider?

A managed service provider (MSP) is a company that offers a wide range of IT services. There are many different types of managed services. Still, they all have a few things in common: – Service Level Agreement (SLA): This contract outlines the services provided, response times, and any penalties if the company fails to meet those goals.

Customized Plans: Some MSPs will have standardized plans, but most will work with you to create a customized plan that fits your needs and budget.

24/7 Support: All MSPs will provide 24/7 support for their clients. This means you can call them whenever you have a problem, even at 2 AM.

Backup and Disaster Recovery: It’s crucial to have a backup system in place, so you don’t lose any data if your system fails. A managed service provider will have a backup plan with regular tests.

Cybersecurity: With the rise in cyber-attacks, getting day-to-day management services or standard information technology services is not enough. Therefore, you must partner with MSP, which provides all services including cybersecurity.

 

Why Managed Service Provider?

Choosing a Managed Service Provider (MSP) is essential for businesses looking to enhance their IT operations and security. To define managed IT services, these are comprehensive solutions offered by third-party providers to manage a company’s IT infrastructure and end-user systems. Managed IT support services New York, for instance, offer businesses access to a range of specialized skills and technologies that may be too costly to maintain in-house. By leveraging these services, companies can ensure their systems are continuously monitored, updated, and protected against potential threats, allowing internal teams to focus on core business functions. Additionally, MSPs provide scalable solutions that can grow with the business, ensuring long-term IT efficiency and reliability.

 

How Can MSPs Help Your Company?

Managed Service Providers (MSPs) can significantly enhance your organization’s efficiency and effectiveness by providing robust data management systems. A well-designed data management strategy is critical for successful business processes and informed decision-making. MSPs can help your organization develop and implement such a strategy by leveraging their expertise in managing data models, storage, and data governance.

MSPs can also provide data integration services that allow businesses to extract meaningful insights from the data collected. These insights can then be used to make informed business decisions and improve overall performance. Additionally, MSPs can assist in the development and management of data warehouses and business intelligence systems, which enable businesses to access critical data and insights easily.

MSPs can also help organizations leverage machine learning and other advanced technologies to analyze vast amounts of data and extract valuable insights. This can help businesses identify opportunities and make informed decisions that drive growth and profitability.

A managed cloud solution provided by an MSP can help businesses optimize their IT infrastructure and ensure they get the right service level. MSPs can provide a range of services, from basic infrastructure support to full-scale managed cloud services, depending on the needs of the business.

Most MSPs will offer various services including networking, infrastructure managementdata security, cloud computing, voice and communications, disaster recovery and business continuity, endpoint management, remote monitoring and management, data management, and application management.

 

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Important Questions to Ask Before Signing Any Contract

Selecting the right Managed Services Provider (MSP) for your company is pivotal to ensuring smooth operations and cost-effective system management. Before finalizing any contract, it’s crucial to pose pertinent questions to assess compatibility and quality of service. Here’s a comprehensive checklist tailored for small and medium businesses seeking world-class service:

1. Is the MSP Aligned with My Company’s Needs?

2. What is the MSP’s Track Record?

3. How Does the MSP Safeguard My Data?

4. What are the Rates and Terms Offered by the MSP?

5. How Will Collaboration Between the MSP and My Team Function?

6. Are There Any Hidden Costs Associated with the MSP?

7. How Does the MSP Prioritize Customer Service?

8. What are the MSP’s Cancellation Procedures?

By asking these key questions, small and medium businesses can make informed decisions when selecting an MSP. Prioritizing compatibility, reputation, data security, transparency, collaboration, cost-effectiveness, customer service, and contractual terms ensures a fruitful partnership for efficient system management and world-class service.

 

Reasons to Partner With Us

Extending Your Services Portfolio

 

Multi-tenant, cloud-based solutions that are simple to scale and deploy can be used to improve current services and develop new ones.

A Track Record With Merit

 

Protected Harbor is recognized by industry analysts like Goodfirms and other top companies for its data resilience and performance.

The Best Collaborations

 

The tech platforms used by clients and service providers, such as Microsoft, Amazon, Oracle, SAP, and Google, are supported by us.

 

 

 

Simplifying Advanced Data Systems

 

Our selection of Intelligent Data Services allows you to design data protection procedures for your clients that significantly impact outcomes. You can be confident in delivering services powered by Protected Harbor, from guaranteeing data and application availability to preventing cyber risks and ensuring effective business continuity.

Customize Your Customer Data

 

You can determine how to manage client data with choices like innovative deployment and contactless capabilities.

Adaptable Consumption Models For A Range Of Business Requirements

The architecture of Protected Harbor Services makes it simple to use and lowers the total cost of ownership (TCO). Options for utility subscription contracts increase flexibility and savings.

Choosing the Right Managed Services Provider

Choosing the right Managed Services Provider (MSP) is crucial, especially for businesses seeking IT support New York. Consider these factors when selecting the best-managed IT service providers:

  1. Defined Service Level Agreements: Ensure the MSP offers flexible options tailored to your needs, including compliance and timely response times.
  2. Experience in Your Industry: Seek an MSP with expertise in your field, equipped to navigate regulatory requirements effectively.
  3. Commitment to Growth: Opt for an MSP with an innovative approach, willing to embrace new challenges and technologies for future success.
  4. Exceptional Customer Service: Prioritize MSPs with a dedicated team providing top-notch customer support, vital for addressing issues promptly and efficiently.

Selecting a managed Service Provider in NYC requires careful consideration to ensure seamless IT support services tailored to your business needs.

As you can see, partnering with a managed services provider can save your company a lot of money and headaches. The best MSPs, like Protected Harbor, will help you manage your technology infrastructure, reduce your costs, and improve the uptime of your systems. At the same time, you will have the flexibility to handle projects outside the managed services scope.

Protected Harbor engineers are highly skilled specialists capable of application migration, development, and continuing maintenance services. If you’d like to partner with us for your managed services and cybersecurity needs, this is the right time. Contact us today for a free IT Audit and learn how our partner advantage benefits you.

Should I Hire an IT Guy? Should I Hire an MSP?

Should I Hire an IT Guy Should I Hire an MSP banner

Should I Hire an IT Guy? Should I Hire an MSP?

IT guys and MSPs are popping up everywhere these days. From your local hardware store to the big box retailers, there’s no shortage of places you can find a helpful tech or an experienced service provider (or both!). Even so, that doesn’t mean they’re all equally dependable.

The decision to hire an IT guy or an MSP (Managed Service Provider) depends on your organization’s specific needs and resources. Choosing an IT guy and an MSP should be based on carefully assessing your organization’s needs and resources. It may also be worth considering a combination of both, with an IT guy for on-site support and an MSP for broader IT management and support. With that in mind, here are some pros and cons to hiring IT guys and MSPs regarding your company’s IT needs.

 

Why Hire a Managed IT Service Provider?

Many companies don’t know what they’re doing when it comes to managing their IT needs. They often don’t have a dedicated team working on their technology and flounder in an overwhelmed and unproductive environment.

A managed IT service provider can help you get a handle on your technology and avoid these pitfalls. They may be able to provide solutions that are tailored to your specific needs. With an MSP, you can be sure you’re getting a full-service approach that includes expert advice, total control over all aspects of your technology, and a consistent level of service.

The managed IT service provider can handle more complicated IT tasks like backup and disaster recovery methods, network administration, cybersecurity procedures, data management services, and server management, to mention a few. In other words, think of your internal IT department as your daily IT support provider.

 

Pros and Cons When Hiring an IT Guy or MSP

Like any other business decision, there are pros and cons to hiring an IT guy or an MSP.

Hiring an IT Guy

Pros:

•       An IT guy can assist you with hardware configuration and setup.

•       An IT guy will be available to your business during peak business hours.

·        A good IT person should be able to assist your business and staff members with desktop repair, virus removal, and software issues.

Cons:

• Hiring a single IT specialist with a salary, health insurance, and other perks may be expensive depending on experience and specialty.

• It can be too much work for one individual to be the network manager, infrastructure planner, and IT support person for your IT department.

• The talents of your in-house IT specialist might only be dependent on the work they perform daily; they might not be as quick to adopt new technology.

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Hiring an MSP

Pros:

•       Managed service providers have access to cutting-edge equipment. Your MSP should be able to support you with workstations, networks, servers, software, and hardware, regardless of the industry you’re in.

•       The most crucial aspect of any organization, continuity, should be protected by your managed IT service provider. MSPs should be able to guarantee that your system is up and operating as much as possible by reducing the risk of downtime.

•       You have access to a group of committed IT experts who work on what they do for at least eight to nine hours daily.

•       Some remote IT support services are accessible around-the-clock.

•       Managed services are available with various services and expertise to pick from, whether in NYC or any other major city.

•       You should receive an SLA (Service Level Agreement) from your managed service provider that outlines the results you anticipate from your collaboration.

•       Managed service consultants bill firms with set monthly fees to help them better control their spending.

Cons:

•       Location is a crucial factor to consider when picking an MSP. We advise businesses to employ MSPs in the region or, at the very least, in the same city. When anything goes wrong on-site and companies have to wait for the MSP to send an IT specialist to assist fix it, the waiting game is a major drawback of joining a managed IT services provider.

•       Service level agreements (SLAs) allow MSPs to function based on the signed contracts. Expect to pay extra fees if your contract doesn’t cover something.

 

Why do you Need a Dedicated IT Team?

Establishing a dedicated IT team is crucial for organizations relying on technology for efficient operations. An IT team provides vital support and expertise to ensure smooth, secure, and cost-effective technology infrastructure. Investing in dedicated IT managed services enhances productivity, mitigates downtime and security risks, and fosters organizational growth and success.

To build an effective IT team, consider hiring skilled professionals, such as a Chief Information Officer (CIO) or senior IT executive, especially when engaging with Managed Service Providers (MSPs). Many MSPs typically employ entry-level IT staff, necessitating the inclusion of higher-level executives to manage and lead the team effectively.

As your IT department takes shape, contemplate bringing on experienced IT executives to oversee specific technology aspects. For instance, if your organization heavily relies on technology for a substantial revenue stream, hiring a dedicated professional to manage that revenue stream becomes imperative. Utilizing Managed IT Services for small businesses can further streamline operations, providing tailored solutions and support to meet the unique needs of your organization.

 

Conclusion

Managed IT services are here to stay. But remember that while they are cost-effective and can help your business, they are not a silver bullet. In other words, they’re a great choice to supplement your in-house IT team if you have one.

The best course of action is to understand your business thoroughly. How invested you are in your money’s capabilities, demands, and functions will determine how much you can get out of it. Whether it’s a single IT professional or a team of managed service providers, what counts is that your needs are appropriately handled.

While most MSPs focus on outsourcing technical tasks, Protected Harbor is different. It provides managed security services (MSS) to businesses, offering proactive monitoring of physical and cyber assets. Protected Harbor is the right choice if you are looking for a managed service provider that can grow with your company as it scales.

We are the top-rated manage service providers in Rockland county, NY. We work with businesses at all stages, from startups to enterprises. If you need ongoing assistance with managing your IT infrastructure or if you want to outsource a specific task like software development, we can help. We pride ourselves on being a one-stop shop for all your technology needs.

Contact us today for a more hands-off approach to your IT and security needs. Get a free IT Audit here.

Protected Harbor Customer Appreciation Night!

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Protected Harbor Customer Appreciation Night!

Last night, Protected Harbor hosted our first-ever Customer Appreciation Night at Armoni Inn & Suites, Orangeburg, NY. 15 different companies and over 40 people joined us throughout the evening. We are grateful for the opportunity to meet with everyone and show how much we appreciate and value their trust.

The reason why our team feels so proud to work for your company? It’s because of you! Protected Harbor is committed to ensuring every customer has an outstanding experience from start to finish – no matter what vessel they choose. We always strive to exceed our client’s expectations daily while also making working at Protected Harbor one of the best places to work. We wanted to recognize those who helped make that possible.

 

This was also another excellent opportunity for us to meet potential clients, hear about their businesses, and learn how we can help them grow. We discussed the things that matter to us as people and chose to discuss topics like business, cybersecurity, and the economy. Our team had a blast during the event! We started with a networking hour, finished the day with happy hour drinks, and ended with some light dinner discussions. It was a great day; we met many new clients while celebrating our old ones.

“It’s not just about our partners succeeding; it’s about their employees being safe and growing. That’s why we’ve invested heavily in building an employee-integrated cybersecurity program. The goal is to give businesses the tools and guidance they need to stay secure in this online world.” – Richard Luna, CEO of Protected Harbor.

What’s Next?

Our strategic plan focuses on accelerating growth for small businesses by empowering them with enhanced modern-day infrastructure and cybersecurity tools. We’re making great strides, but there’s still much work to be done. We have big plans for 2023, including expanding our security and monitoring capabilities with new AI-powered bots, launching an AI-powered Recommendations engine, and extending our services for our partners.

We’re also focused on growing our business in new ways, like expanding our downloadable products feature beyond E-commerce and partnering with new companies to serve our customers better. We are excited about what the future holds.

Protected Harbor launched a cybersecurity awareness month this October to update you on the latest threats and how to stay safe. Also, with our series Uptime with Richard Luna every Thursday, we discuss trending business topics and reassure your doubts regarding technology.

We want to extend a very special thank you to our customers for your loyalty and for choosing us as your trusted software vendor for the past two decades! Contact us to know how our experts can help you.

The Importance of IT Service Provider: Truth to Power

The Importance of IT Service Provider: Truth to Power

Today’s business landscape is highly competitive, and a company must adopt a strategy to give them an edge over its competitors. Technology has become a primary source of differentiation for companies in all sectors.

You’ve probably heard about the importance of the service-provider relationship. After all, it’s a topic that discussion boards, blogs, and articles have been tackling for years. But how much of this information is theory vs. practice? If you had to implement these strategies tomorrow, would you know what action steps to take?

Welcome to another video in the series Uptime with Richard Luna discussing the importance of service-provider relations and transparency. What’s the truth to power between the promised services and the actual delivery by the IT service providers and MSPs?

 

The Importance of a Service-Provider Relationship

When people in the business world talk about service-provider relationships, they refer to the partnerships businesses build with their partners. These could include vendors, suppliers, distributors, IT service providers, managed service providers, or system integrators. A service-provider relationship is designed to help both parties thrive and succeed.

When you partner with a company to provide essential technology services, like hosting, IT infrastructure, security, or managed services, you’re entering into a partnership that will benefit both of you in different ways. For example, let’s say you run a chain of car dealerships that need an IT infrastructure to process credit card payments and keep your staff connected. If you work with a managed services provider (MSP) to help you with these tasks, you’re entering into a partnership that will benefit you in different ways.

Truth in Transparency: Know What You’re Buying

IT service providers are critical to any business’s success, but they are not all created equally. Many service providers offer various technology-related services, each with unique value propositions, business models, and strengths and weaknesses. That’s why it’s important to partner with an IT service provider that is a good fit for your company.

Partnering with a service provider that is a good fit for your company can help you avoid common pitfalls that can disrupt your business and negatively impact your bottom line, such as paying too much for services you don’t need or are overpriced, or not receiving the level of support and maintenance your company needs to thrive.

Before signing up with an IT service provider, ensure you understand exactly what you’re buying to ensure the relationship is a good fit for your business. You don’t want to sign up with a service provider that is overpriced or doesn’t offer a solution that lines up with your business needs.

 

The Importance of a Good SLA

The service-level agreement (SLA) is critical to any managed services agreement. The SLA outlines the service provider’s obligations, such as the level of customer support, the amount of downtime, and the uptime of critical systems. It also includes the customer’s obligations.

It is essential to make sure the SLA is in your favor. If you are a customer working with an MSP, the SLA is your opportunity to hold the service provider accountable for their promises by clearly laying out what you expect from them. It is also an opportunity for you to establish a baseline for performance.

If you are an MSP, the SLA is your opportunity to outline the commitments you make to your customers. It is also an opportunity for you to set a baseline for performance. For example, if your SLA states that you will have a technician respond to an issue within four hours, that is the expectation you need to live up to every single time.

 

Takeaways

It is a strategic technology partner offering more than just a product or service. It is a partner that provides expertise, guidance, and support to help you grow your business through IT services.

Protected Harbor is not your typical MSP. It’s a managed service provider with a twist. The company specializes in cloud-based software solutions, including data backup, recovery, ransomware, and other cybersecurity services. Our team of MSP experts works with you every step of the way.

We conduct a thorough assessment of your business and technology landscape. We then customize a solution that meets your exact needs. Contact one of our experts today for a free IT Audit and discover why we are different.