10 Things to Consider When Looking for an MSP

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10 Things to Consider When Looking for a Managed Service Provider

As we outline the ten key considerations when looking for an MSP, remember that your choice will have far-reaching consequences. Your MSP will become a trusted partner, helping you navigate the ever-evolving IT landscape. Therefore, it’s essential to carefully evaluate your options to ensure you find an MSP that aligns with your business objectives, budget, and long-term goals. This blog briefly discusses 10 Things to Consider When Looking for an MSP.

 

1. Experience and Expertise

When considering an MSP, one of the most critical factors to assess is their experience in the industry. MSPs with a proven track record have likely encountered and successfully resolved many IT challenges. This experience can be invaluable in ensuring the stability and security of your IT environment.

Experienced MSPs have the knowledge and insights to anticipate potential issues, implement best practices, and provide proactive solutions. Their familiarity with different industries and technologies equips them to tailor their services to meet your specific needs, ultimately reducing downtime and increasing operational efficiency.

In addition to general experience, consider the expertise an MSP brings. Some MSPs specialize in specific technologies or industries, such as healthcare, finance, or legal services. Choosing an MSP with expertise in your particular field can be a game-changer.

 

2. Service Offerings

Managed Service Providers offer a wide range of services to meet the diverse needs of businesses. These services can include but are not limited to:

  • Network Management: Monitoring, maintaining, and optimizing your network infrastructure.
  • Cybersecurity: Protecting your data and systems from cyber threats.
  • Cloud Services: Managing and optimizing cloud solutions, such as AWS, Azure, or Google Cloud.
  • Data Backup and Recovery: Ensuring data integrity and providing recovery solutions.
  • Help Desk Support: Offering responsive support for end-users and troubleshooting.
  • Infrastructure Management: Maintaining servers, hardware, and software.
  • Vendor Management: Coordinating with third-party vendors for seamless IT operations.

It’s essential to evaluate an MSP’s service offerings in the context of your specific business needs. An ideal MSP should not only offer the services you require but also be flexible in tailoring their solutions to your unique demands.

 

3. Scalability

Scalability is a vital factor when selecting an MSP. Your business will likely evolve and expand, and your IT needs will change accordingly. An MSP that can scale with your growth is crucial to ensure a seamless transition and continued support.

When an MSP can adapt its services to accommodate your expanding infrastructure and user base, you avoid the hassle of frequently switching providers. This long-term partnership enables consistency and a deep understanding of your organization’s IT requirements.

 

4. Service Level Agreements (SLAs)

Service Level Agreements (SLAs) are a critical aspect of any MSP contract. They are formal, written commitments that outline the specific services an MSP will provide, as well as the performance standards and expectations. SLAs ensure that both parties have a clear understanding of the services to be delivered and the quality of service to be expected.

The importance of SLAs in MSP contracts cannot be overstated. They provide a framework for accountability and transparency, helping to define the responsibilities of the MSP and set the expectations for your business. Without clear SLAs, it can be challenging to hold the MSP accountable for meeting your IT needs.

 

5. Security and Compliance

In today’s digital landscape, cybersecurity and compliance are paramount concerns for businesses of all sizes. Emphasize the significance of these aspects when evaluating an MSP. The MSP you choose should have robust security measures to protect your data and systems from evolving threats.

Additionally, compliance with industry regulations and standards is non-negotiable for certain businesses, such as healthcare or finance. Your MSP should demonstrate a clear understanding of these requirements and offer solutions that ensure your organization remains compliant.

An MSP should provide a comprehensive approach to cybersecurity and compliance. This includes regular security audits, threat monitoring, data encryption, and employee training to prevent security breaches. They should also be well-versed in industry-specific regulations and be able to implement processes and technologies to maintain compliance.

 

10-Things-to-Consider-When-Looking-for-an-MSP-Middle6. Customer Support and Communication

Responsive and effective customer support is fundamental when working with an MSP. Your IT needs may sometimes require assistance, and a lack of timely support can result in downtime and productivity losses. Highlight the importance of having a reliable support system in place.

A critical aspect of customer support is the communication channels available to you, and the response times you can expect. Discuss with potential MSPs how they handle support requests, including whether they offer 24/7 support and the methods for contacting them, such as phone, email, or ticketing systems. Understanding their response times for different issues is essential for evaluating their commitment to providing excellent customer support.

 

7. Pricing and Contracts

Managed Service Providers often employ various pricing models, and understanding these models is essential for making an informed decision. Standard pricing models include:

  • Fixed Fee: A set monthly or yearly fee for a predefined set of services.
  • Per-User or Per-Device: Paying based on the number of users or devices being managed.
  • Tiered Pricing: Offering different service levels with associated costs.
  • Pay-as-You-Go: Paying only for the services you use.

When entering into a contract with an MSP, transparency is critical. Clear and transparent contracts should outline all services covered, pricing structures, any potential extra charges, and the duration of the agreement. This transparency ensures both parties have a common understanding of the terms and expectations.

A well-defined contract protects your interests and avoids unexpected costs down the line. It also sets the foundation for a successful collaborative partnership.

 

8. Automation and New-age Technologies

The adoption of automation and new-age technologies is at the forefront of this transformation, offering businesses unparalleled advantages in terms of efficiency, cost savings, and staying current with IT trends.

MSPs that embrace automation understand the value of streamlining routine tasks, reducing manual labor, and enhancing efficiency. Automation tools can monitor your IT infrastructure 24/7, identify issues in real-time, and respond promptly, often before you notice a problem. This proactive approach not only minimizes downtime but also prevents potential disruptions to your business operations.

But it doesn’t stop at automation. Forward-thinking MSPs also harness innovative technologies such as artificial intelligence (AI), machine learning, and predictive analytics. These technologies provide several benefits.

Choosing an MSP that stays on the cutting edge of automation and new-age technologies ensures that your IT infrastructure remains agile, responsive, and in tune with the latest trends in the industry. This can be a significant competitive advantage, as it allows your business to adapt quickly to changing technology landscapes and remain efficient in an ever-evolving market.

 

9. Customization to Meet Your Unique Needs

Every business is unique, with its challenges, goals, and IT requirements. While some MSPs offer standard, off-the-shelf services, these may not fully meet the specific needs of your organization. That’s where the importance of customization comes into play.

A reliable MSP should be willing and able to tailor their offerings to suit your needs, aligning their services with your business goals. Customization is crucial because it ensures that the solutions provided by the MSP align closely with your specific challenges and objectives.

Customization ensures that you receive the maximum value from your MSP partnership, as the solutions provided are precisely designed to address your organization’s distinct needs and challenges.

 

10. Inquire About Response Times

When technology issues arise, prompt and effective responses are essential for minimizing downtime, ensuring business continuity, and resolving problems swiftly.

When evaluating potential MSP partners, don’t hesitate to ask questions about response times and the processes in place to address support requests. A reliable MSP should provide clear commitments on response times, typically outlined in their Service Level Agreements (SLAs).

By inquiring about response times, you can ensure that the MSP you choose has a support structure in place that aligns with your business’s need for quick issue resolution. This proactive approach to support can significantly reduce the impact of IT disruptions and ensure your operations run smoothly.

 

Final Thoughts

Choosing the right Managed Service Provider (MSP) is a pivotal decision for any organization. From assessing an MSP’s experience and expertise to examining service offerings, SLAs, security, and responsiveness, each factor plays a crucial role in determining the success of your MSP partnership.

Remember that the right MSP should not just meet your current IT needs but also have the flexibility and vision to support your growth and evolving technology requirements.

Protected Harbor is a top-choice Managed Service Provider in the US that checks all the boxes we’ve discussed. Their comprehensive approach to managed services includes the above.

If you’re ready to explore how Protected Harbor can be your trusted MSP partner, we encourage you to reach out for more information. Get a free IT Audit, discuss your needs, and discover how they can help your business thrive in the digital age.

Remember, the right MSP can be a game-changer for your organization, so don’t hesitate to take that first step towards enhancing your IT infrastructure and achieving your business goals.

5 Trends that Will Drive the MSP Market in 2023

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5 Trends that Will Drive the MSP Market in 2023

The managed services market is quickly becoming a significant player in the IT industry. It is estimated to reach $257 billion by 2023 and is projected to have a compound annual growth rate of 10.2%. With this growth comes the need for Managed Service Providers (MSPs) to stay up to date with the latest trends in the industry. In this blog, we will discuss the five trends that will drive the MSP market in 2023.

 

Introduction to MSPs and the Managed Services Market

Managed Service Providers (MSPs) provide IT services and support to businesses. These services range from data backup and recovery to network security and monitoring. MSPs often act as an extension of a company’s IT department, taking on the responsibility of managing day-to-day IT operations.

The managed services market is rapidly growing as more businesses are looking to outsource their IT services to MSPs. Several factors drive this growth, including the increasing demand for IT services, the growing cloud computing market, and the increasing focus on cybersecurity.

 

What Are the Top Managed Services Market Trends?

The managed services market is constantly evolving, and several trends are driving its growth. Let’s take a look at the top trends for the year 2023.

 

The Rise of Automation in the Managed Services Market

The rise of automation in the managed services market is one of the most significant trends. Automation allows MSPs to automate repetitive tasks, freeing their staff to focus on more complex projects. Automation also reduces costs and improves efficiency, as companies no longer need additional personnel to manage these tasks.

Automation is also becoming increasingly popular in the managed services market because it provides more accurate results. By automating processes, MSPs can guarantee more consistent and reliable results. This increases customer satisfaction, as MSPs can provide services more quickly and efficiently.

Finally, many MSPs are turning to automation to provide better customer service. By automating specific tasks, MSPs can reduce the time it takes to provide customer support. This allows them to focus more on providing personalized customer service, which leads to increased customer satisfaction.

 

The Impact of Connected and Intelligent Technologies on the MSP Industry

Connected and intelligent technologies such as artificial intelligence (AI) and the Internet of Things (IoT) are transforming the managed services market. MSPs use these technologies to increase efficiency, reduce costs, and provide better customer service.

MSPs are using AI to automate processes, allowing them to provide more accurate results in less time. AI can also analyze data, allowing MSPs to identify trends and optimize their services.

MSPs are also using the IoT to monitor their clients’ networks and identify potential issues before they become a problem. This allows MSPs to provide proactive support and reduce downtime, leading to increased customer satisfaction.

 

5-Trends-that-Will-Drive-the-MSP-Market-in-2023-Middle-Cloud-based Solutions are Becoming Increasingly Popular in the Managed Services Market

These solutions allow MSPs to store data securely and cost-effectively and provide access to services from any device at any time.

Cloud-based solutions also offer MSPs scalability, allowing them to expand their services as their clients’ needs change quickly. This is especially important for MSPs that serve small and medium-sized businesses, as it will enable them to adjust their services as their clients’ enterprises multiply.

Finally, cloud-based solutions allow MSPs to provide more efficient services. Using cloud-based solutions, MSPs can access their client’s data from any device at any time.

 

Data Recovery Will be in Demand

Data recovery services will be in high demand in 2023 as businesses collect large amounts of data. Data recovery services allow businesses to recover data that has been lost or corrupted. This is especially important in a cyber-attack, as it can help enterprises quickly recover their data and minimize downtime.

MSPs specializing in data recovery services will be in high demand as businesses increasingly rely on their data in the coming years.

 

Increasing Focus on Cybersecurity in the Managed Services Market

The managed services market is becoming increasingly focused on cybersecurity. As businesses become more reliant on technology, the need for secure networks and systems becomes more pressing. MSPs that specialize in cybersecurity services will be in high demand in 2023.

Cybersecurity services allow businesses to protect their data and systems from malicious attacks. These services include network security, application security, and data security. As businesses become increasingly reliant on technology, secure networks and systems will become more critical, and MSPs specializing in cybersecurity services will be in high demand.

 

Conclusion

For almost all industries, the upcoming year appears to be complicated. The MSP market’s successful players will recognize trends and modify their models to capitalize on them. They are the ones who will prosper in 2023 and beyond.

At Protected Harbor, we are committed to staying up to date with the latest trends in the managed services market. We are one of the top US MSPs, specializing in data recovery, cybersecurity, and cloud-based solutions. Goodfirms and Small Business Awards also awarded us for the leading IT and cloud services. If you’re looking for an MSP to help you stay ahead of the curve, contact us today to schedule a free IT Audit.

Unlock Your Business Potential with Managed IT Services

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Unlock Your Business Potential with Managed IT Services

Managed IT services can be a game changer for businesses of all sizes. Whether a one-person shop or a large enterprise, these can provide you with the resources, tools, and information technology expertise you need to succeed.

For most businesses, they were unheard of several years back. That’s because these services were offered only by the big companies. Fast forward to today, and managed services are now available to everyone thanks to a slew of cloud-based solutions.

The expected value of the global IT Managed Services market is US$ 244670 million in 2022, and it is anticipated to reach US$ 399170 million by 2028, with a CAGR of 8.5% throughout the analysis period.

These cloud platforms offer potent tools which allow even the smallest businesses to get an edge over their competitors. This has led to almost every business owner/CEO, including Managed IT Services in their budgets.

You can handle your IT problems as a business owner. This is true for some businesses, but most large complex companies will be well served by outsourcing their IT service model to a managed service provider (MSP).

This article goes over why managed services for businesses are essential.

What is Managed IT Service?

Managed IT services are the ultimate in business technology support. Whether it’s security, disaster recovery, or network design, managed service providers eliminate the headache of keeping your business up and running.

Outsourcing, managed services, security services, data management, and cloud computing comprise the larger market for IT services. End-user spending on cloud computing is expected to reach nearly 500 billion dollars in the United States in 2022.

Managed service offering is a proactive solution that provides you with around-the-clock hardware and software support for your computer network. This means you’ll never have to worry about being left in the dark when something goes wrong — because a professional team of experts is all taken care of

These services typically include a variety of services, including:

  • Help desk support and remote monitoring and management.
  • Security monitoring and threat protection.
  • Software and hardware installation, configuration, and deployment.
  • Telecom expense management services.

Managed service provider msp companies provide their clients with 24/7 monitoring, assistance in identifying and resolving issues before they become problems, backup and recovery plans, and focus on improving other services designed to keep your business running smoothly.

Different Types of Managed IT Services

There are many types of managed IT services available, but here are some of the most common:

Managed Networks and Infrastructure – This service includes monitoring and managing remote servers, desktops, and laptops. These services also include application management support and help desk support.

Managed Security –Managed Security refers to outsourcing security operations and management to a third-party service provider. MSSPs offer a range of security services, including threat detection and response, vulnerability assessments, security monitoring, and incident management. They use specialized security software and tools to monitor and manage the client’s security environment, identify potential security threats and vulnerabilities, and respond to security incidents in real-time.

Managed Support Services – Managed support services provide all the technical expertise needed to keep your systems running smoothly without downtime due to technical issues or problems with software applications such as Microsoft Office 365 Exchange Online and Microsoft Azure Active Directory Cloud Services.

Managed Wireless and Mobile Computing – This type of IT service involves the management of wireless networks, mobile devices, and applications. With these services, companies can have more control over the performance of their employees’ mobile devices by ensuring they are secure and up-to-date with the latest operating systems.

Managed Communication Services – Managed communication services are designed to help companies improve productivity by ensuring that all employees can communicate effectively with one another through email and instant messaging. These services also include other forms of communication, such as video conferencing, web conferencing, and more.

Software as a Service (SaaS) –  Software as a service provides clients with access to applications hosted on the cloud, typically through the internet. This means that users do not have to install or maintain any software on their systems. 

Unlock-Your-Business-Potential-with-Managed-IT-Services middleWhat are the Benefits of Using Managed IT Services?

Managed services are a great way to maintain your IT infrastructure’s security, performance, and reliability. This is especially true if you’re a small business or a startup company with no budget for full-time IT staff.

Of the 451 large businesses surveyed by 451 Research, 45% planned to collaborate with a MSP, and 42% prepared to deploy additional security software. The industry is changing as a result. Managing service contracts have replaced the old break-fix model in 59% of IT services.

Managed IT providers offer several benefits in their service level agreement sla over doing things yourself:

Contractual Terms: A managed service provider often has a contract in place with their clients that outlines the responsibilities of both parties. This helps ensure that everyone is on the same page regarding what they’re expected to do, when they’re expected to do it and how much they’ll be paid for it.

Reliability: An MSP will work hard to avoid any potential issues — from hardware failure to cybersecurity threats — so that you don’t have to worry about them taking down your entire system or causing data loss.

Cost Savings: It can help you save money by reducing spending on technology. Your service provider can take care of all your IT needs, from network management to infrastructure upgrades, so you only pay for what you use. This can save you more of your total cost of ownership.

Reduce IT Spending: These providers offer fixed monthly rates that allow you to budget for your entire year’s expenses upfront and avoid unexpected costs that could hurt your bottom line.

Dependable Service: Instead of wasting time troubleshooting problems yourself or waiting on hold with technical support, let us handle it! Our team will monitor your network 24/7, so you have peace of mind knowing there’s always someone available to help when something goes wrong.

Managed IT Services Provider Inclusion

To qualify for inclusion in the Managed IT support services category, a service provider must offer their clients a range of IT services and support:

  • Provide Constant Monitoring of IT-Related Functions: This includes monitoring of the server, applications, and network, as well as security systems.
  • Provide On-Demand Support: A MSP should have a team of technical experts that can be deployed whenever an issue arises. This could include a help desk, online chat, or phone support.
  • Provide IT Consulting: A good MSP offers advice and guidance on improving your business’s technology infrastructure and processes.

Final Words

The benefits of managed services are clear. By outsourcing their IT management services and maintenance, businesses can free up their internal IT staff to focus on more strategic initiatives and benefit from improved security, compliance, cost savings, and customer service. However, finding the right managed IT services provider for your business is essential. Be sure to look for a provider that has experience working with companies of your size and industry, is reliable and has a good reputation, and offers competitive prices.

If you’re looking for a managed services provider in Rockland County NY or Hudson Valley, Protected Harbor can help. Protected Harbor is one of the top Managed IT Services providers in the US and offered a range of services to meet your business’s IT needs.

With digital and technological techniques that support your company’s objectives, IT specialists at Protected Harbor will assist in transforming your enterprise. Reduce stressful day-to-day IT operations, minimize costly downtime, and improve operational maturity. Gain access to a whole team of IT professionals to help you manage the newest technology and a wealth of knowledge that will accelerate your growth, boost your profitability, and improve your business.

Get a free IT Audit today and unlock your business potential with Protected Harbor.

What Is a Managed Data Center Service

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What Is a Managed Data Center Service?

When it comes to data center services, managed services are becoming more and more popular. Many people don’t understand what a managed data center service does or how it can help them. It’s understandable why some people might feel this way – after all, there are so many other managed data center service available that you may not at first see the point of this service.

In the rapidly evolving landscape of IT infrastructure, businesses are increasingly relying on colocation data centers for enhanced performance, security, and scalability. This blog explores the intricacies of managed data center services, shedding light on key aspects such as colocation data center, data center management, data center services, and data center solutions. Dive into the world of managed data centers to discover how businesses leverage these services to streamline operations, ensure data security, and achieve optimal performance for their digital ecosystems.

 

Managed Data Center Service Definition

A managed data center service is a service that provides you with a fully managed data center environment. When you sign up for this service, you do not need to worry about the data center itself – the service provider will take care of all aspects of the physical data center and many IT-related aspects of your business. It is designed to make your data center operations more accessible and effective.

Some companies also offer ongoing IT support as part of the package, so you can have everything you need under one roof. It is different from a colocation or managed hosting service in several ways: managed hosting and colocation both require you to have your data center and take care of the physical space, while with a managed data center service, the physical data center is managed by the service, with you being provided with a remote access connection.

 

Why Use a Managed Data Center Service?

There are many reasons why an IT company would recommend a data center service over other IT services. Here are just some of the main ones:

  • A managed services provider can offer better uptime because they manage the physical data center, making it easier for them to keep everything running smoothly.
  • Data security is often better as they’re more aware of and can react quickly to any potential security issues.
  • It can reduce costs because they’re more efficient and often provide better value for money than other managed services.

These aspects make a data center service an excellent option for many businesses.

 

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3 Things To Look For In A Managed Data Center Service

When comparing data center services, there are several factors you should look out for. Here are the key things you should consider:

  1. Security and compliance – A managed service should have strong data security and compliance capabilities. You want to be sure that your data is safe and that it’s being handled in a way that meets your compliance needs.
  2. Technical skills and Experience – You want to ensure the service has the technical skills to handle your data center effectively. A skilled data center team can keep things running smoothly and ensure your data remains secure and accessible.
  3. Customer service – You also want to ensure the service has good customer service capabilities. You’ll deal with the team a lot, so it’s essential to have a good relationship with them and feel like they’re always responding well to your needs.

 

How To Find the Right Managed Service?

Finding the right service is essential, as it can make a big difference to your business. You can do a few things to find exemplary service: – Contact potential services and ask them about their offerings. Find out what they offer and what their rates are. You can ask for a referral from a friend or business. They might recommend an experienced service provider. Compare different managed service providers and their offerings. Also, look at the above criteria to find a service that’s the best fit for your company.

 

Final Words

Managed data center services can hugely benefit many businesses, especially those with complex IT needs or large amounts of data. This service can offer many advantages over other managed services, including better uptime, data security, and reduced costs. When comparing these services, look at the above criteria to find the best service for your company.

As data centers become more crucial and companies are expected to meet new business requirements, the need for modern data center solutions is increasing. Data centers, from application delivery to the cloud, have become integral to businesses and their operations. These solutions help companies protect, manage, and cost-effectively secure their data. To deliver these solutions and keep your company’s operations running smoothly, you need a professional team of Data Center Engineers. A Data Center Engineer has data and cloud solutions expertise and can help you achieve your goals.

Protected Harbor offers solutions to help you get your data center operations and security up and running. We are a company based in the United States, with data center experts on staff who have deep experience with many of the top data center operators in the world. We stay in close contact with our customers, working together to develop solutions that meet their unique requirements.

Contact us today to set up a free IT Audit and consultation with our data center engineer.

Best Data Center Managed Services

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Best Data Center Managed Services 2022

Data centers are no longer isolated and individual units but have become part of integrated, collaborative, and, more importantly, digital infrastructure. It has experienced exponential growth in the last decade and continues to grow at an accelerated pace. Various factors, such as adopting digital services, cloud computing, and IoT, have triggered this growth.

Data center managed services are one of the fastest-growing segments within the industry. A managed data center service is a broad term that covers a range of data center operations, monitoring, reporting, and other support services that third parties provide to businesses that want to outsource these responsibilities.

As businesses adopt new technologies and upgrade their data centers, managed services will become an even more critical element in the ecosystem. This blog looks at the best-managed data center services in 2022.

Why Managed Data Center Services?

The global adoption of digital services, IoT, and cloud computing has resulted in exponential growth in the data center industry. The increased requirement for data center management services, infrastructure, and facilities drives the service demand. There has been an evolution in the way data centers are being managed. Businesses now prefer managed data center services to reduce capital investment and operational expenditure.

Data centers house mission-critical IT infrastructure that guides the daily operations of companies of every size. The security and integrity of this infrastructure must be monitored and maintained at all times, or it could lead to severe financial losses in the case of a breach. The best way to do this is by outsourcing data center operations to a managed services provider.

Colocation facilities are an increasingly popular option for companies looking to modernize their data centers. These facilities provide a secure, reliable, and scalable infrastructure for housing IT equipment, allowing organizations to focus on their core business activities.

2022 Data Center Managed Service Industry Trends

Colocation data center services are evolving to provide end-to-end infrastructure solutions, integrating with physical infrastructure seamlessly. Previously, data center management primarily focused on infrastructure services, including IT infrastructure, colocation, and managed services, with minimal interaction with customers’ end-to-end physical infrastructure. However, the landscape is shifting, with traditional data center providers now offering fully managed and integrated services.

Cloud computing services are increasingly merging with data centers, a trend set to dominate the data center services industry in the next decade. Organizations are opting for hybrid cloud environments, blending on-premises data centers with cloud service providers. This shift allows data center providers to differentiate themselves by offering higher-value services to clients.

Datacenter redesign is crucial for modernizing IT infrastructure. It involves updating the layout and technology to enhance efficiency and effectiveness. Fault tolerance is a critical aspect of successful data center redesign, ensuring continuous operation during hardware or software failures. This necessitates redundancy in critical components, including power supplies, network connectivity, and storage devices.

Effective data management and security are paramount for organizations reliant on IT infrastructure. With escalating cyber threats, ensuring data security is vital. Data center solutions encompass robust physical security measures like access controls, CCTV, and alarms, alongside cybersecurity measures such as firewalls, intrusion detection systems, and antivirus software.

Best-Data-Center-Managed-Services-2022-26-Dec-middle-imageBest Data Center Managed Services 2022

As discussed above, the technology industry is proliferating. Organizations of every size rely heavily on cloud services for their day-to-day operations. This is increasing the demand for data center-managed services.

Here are the Top Managed Service Vendors for Data Centers in 2022.

  1. IBM – The fully managed, highly secure, and production-ready cloud environment offered by IBM Cloud Managed Services is built to deliver performance and availability at the level of an enterprise. Users may protect data and applications with built-in security, which includes alternate-site disaster recovery for the most critical workloads.
  2. Accenture – Global management consulting company Accenture provides various services and products in strategy, consulting, technology, and operations. Regarding management consulting, it ranks alongside IBM as the largest and most well-known organization on this list. Accenture wants to work with clients to develop high-performance organizations and governments.
  3. Infosys– In terms of consulting, technology, outsourcing, and next-generation services, Infosys is a world leader. Infosys helps its clients in more than 50 countries stay on the cutting edge of innovation. Infosys assists businesses in reinventing themselves and finding new ways to make money.
  4. Rackspace – Since its founding in 1998, Rackspace has been a pioneer in the data center cloud industry, returning to the ASP (application service providers) era. With the help of the company’s hybrid cloud-based services, organizations can operate their workloads in either a public or a private cloud.
  5. Protected Harbor – Enterprises can get strategic foresight on the future from Protected Harbor. We have experience in almost every area of information technology, which is essential for projects involving the movement of data centers. Protected Harbor can scale up or down a customer’s resources extremely quickly and help the customer find the best financial solutions for each project.
    It works with clients to modernize their commercial, operational, and technological models for the digital age. Its clients may imagine, create, and operate more cutting-edge and effective data centers thanks to its industry-based consulting approach.

Conclusion

Due to the increased digitalization, digital realty, and adoption of cloud services, the industry has seen exponential growth in the last decade. Data centers have evolved from being just mere units to delivering integrated service paas and fully-managed services.

Protected Harbor is among the top managed data canter service companies that provide managed hosting services and data centers for cloud computing and IT enterprises. We provide a single-provider solution for managing and safeguarding mission-critical IT services, such as cloud computing, infrastructure, platform, colocation, and data centers. According to Goodfirms, Protected Harbor is routinely regarded as one of the world’s most admired companies and the top Cloud Computing company in the US.

Click here to talk with our engineer and learn more about cloud-managed data center services and how we solve your cloud problems.

Managed Services vs. Cloud Computing

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Managed Services vs. Cloud Computing: What’s the Difference?

Suppose you’re a CIO of a company or just an employee. In that case, it’s likely that sooner or later, you will have to deal with two opposing forces: on the one hand, the demands of your organization and the increasing need for agility, and on the other, your team’s inability to manage everything in a digital world. These two factors often lead to a choice between having a managed services contract, which relieves some pressure from your technical department by allowing them to use third-party companies instead of managing services themselves or going all-in with cloud computing.

Managed services and cloud computing can help businesses streamline operations, automate processes, and make data-driven decisions. They also have several things in common that make understanding the differences between managed services and cloud computing more accessible. Managed services and cloud computing are two popular ways organizations outsource their technology needs. Managed services refer to outsourcing day-to-day technology management, including data management systems and IT infrastructure management. On the other hand, cloud computing refers to using cloud-based services to store and access data securely.

Whether you’re a business looking to cut costs or develop an online presence, knowing what these services are and how they can benefit your organization is essential. Read on to learn more about the similarities and differences between managed services and cloud computing.

What is a Managed Service?

Managed services refer to a type of outsourcing where a company owns the technology and staff of another company, but not the business process or the customer relationship. A managed service provider (MSP) offers customers various types of managed services, governed by a service level agreement (SLA). This agreement outlines the expected level of service, including response time, issue resolution, and performance metrics.

One popular type of managed service is data management. This involves the storage, retrieval, and security of customer data. Another type of managed service is information technology services, which include the management of an organization’s technology infrastructure, such as servers, networks, and software applications.

Protected Harbor offers clients various managed services, including data management, cloud computing, migration, and information technology services. We work with our clients to develop customized SLAs that meet their specific needs and provide them with peace of mind knowing that their technology and data are in good hands.

There are several reasons why companies choose to partner with us for their managed services needs. One of the main reasons is our expertise in data management, which helps clients improve their data security and compliance. We also offer various managed services, including cloud-based solutions, which provide our clients the flexibility and scalability they need to grow their businesses.

For example, a hosting company outsources the management of its infrastructure to a third-party company. The customer’s website is hosted on the managed service provider’s cloud. The ordered service provider has managed the hosting for the customer for a fee.

What is Cloud Computing?

Cloud computing is the delivery of resources and services through a network of shared hardware and software that reside on remote servers and are accessed through a network. This means you don’t own or manage any technology but instead access it via the Internet cloud. You can, for example, use a shared spreadsheet on someone’s computer over the Internet without knowing anything about the computer’s technical setup.

It is also referred to as “virtual computing.” A cloud provider like Amazon offers various storage, computing, and software services. The advantage of using a cloud provider is that it saves you time by letting you outsource tasks that used to take up a lot of your time, like managing the technical setup of employees’ computers, to a service provider.

Managed-Services-vs-Cloud-Computing-Whats-the-Difference middle

Advantages of Cloud Computing

Cloud providers offer several advantages over managed services providers. First, you get access to a broader range of services and benefits, like automatic backup and disaster recovery. The second is that you don’t have the costs associated with data center maintenance or power. Another advantage of cloud computing is that you are not limited to using the technology of a single provider since the cloud is an open network where anyone can offer a service. This means you can access a broader range of technologies and services without being limited to the ones a managed service provider offers.

Managed Services vs. Cloud Computing

Managed services and cloud computing benefits organizations looking to improve their technology capabilities. With managed services, organizations can benefit from expert monitoring and management of their technology infrastructure and data management strategies that can help them extract valuable insights from the data they collect. With cloud computing, organizations can benefit from scalable, cost-effective solutions allowing them to access their data anywhere.

Managed services can help organizations leverage machine learning and business intelligence to make informed business decisions. At the same time, cloud computing can provide the flexibility and scalability needed to support growth and innovation. Both approaches can offer high data governance and security, which is critical for organizations that handle sensitive information.

Ultimately, the choice between managed services and cloud computing will depend on an organization’s specific needs and goals. For organizations that require more control over their technology infrastructure, managed services may be the better choice. For organizations looking for more flexibility and scalability, cloud-based solutions may be the way to go. Regardless of the approach, organizations should seek a provider that offers a high level of service, data integration, and data warehouses to ensure they can make the most of their technology investments.

Managed vs. Platform as a Service

Managed services generally have a more limited scope and a more focused purpose than cloud computing. They are often used to supplement existing IT service delivery rather than replace it. A managed service usually has a defined scope and duration. The range includes the service type and the effort required to deliver it. The time of the contract is generally shorter than the scope. A platform as a service (PaaS) is a service that gives you access to an Application Programming Interface (API) that you can use to store your data and run specific programs, like a payroll service.

Conclusion

As you can see, managed services and cloud computing both have a lot of potential benefits, but it’s essential to know the differences between them to make the right choice for your organization. Both are effective ways to alleviate some of the pressure from your IT team and get access to resources that are not owned or managed by you. Suppose your organization is experiencing challenges managing the increasing volume of data created, the growing need for agility, or both. In that case, it might be worth analyzing the costs of managed services versus cloud computing.

The level of trust that Protected Harbor has received from its customers is evident from the fact that we have been recognized as the top cloud computing company in the US by Goodfirms. We have been rated highly among the people of the Internet because we offer a wide range of affordable cloud computing services at different levels of customization. With the wide range of cloud computing services we offer, every business can get the cloud computing services they need.

We are committed to protecting the safety and integrity of your data, no matter where it lives. Contact us today to learn more about your organization’s managed services and cloud options.

Protected Harbor Recognized as a Top Managed Service Provider by Design Rush

Protected Harbor Recognized as a Top Managed Service Provider

 

Protected Harbor Recognized as a Top Managed Service Provider by Design Rush

 

Today Protected Harbor was recognized as one of the Top Managed Service Providers by DesignRush, a B2B (Business to Business) marketplace for agencies. This accreditation is only given to companies that have been thoroughly researched and analyzed based on their history, vision, business model, products or services, company executives, and advisors.

“At Protected Harbor, we aim to set the standard for excellence in managed services and technology. We want to help businesses and individuals get the best-managed services, from designing their infrastructure to cybersecurity. We want to simplify the technology adoption process and allow companies to quickly make informed decisions about the future of their business technology.” – Richard Luna.

Previously, Protected Harbor was also recognized as a top cloud computing company in the US by Goodfirms.

Protected Harbor was chosen by DesignRush for demonstrating a commitment to technical excellence, innovation, and customer satisfaction while serving small to mid-size businesses.

DesignRush helps companies select the ideal firm that can best represent their brand, comprehend their objectives and collaborate successfully with them. Protected Harbor’s 90+ Net Promoter Score for their Managed IT Services, Network and Infrastructure Services, IT Help Desk, and IT Support made the company a perfect fit.

This recognition is a testament to the company’s commitment to excellence in customer service and exceptional customer support. Protected Harbor strongly emphasizes customer satisfaction and pays close attention to the needs of its existing customers. By providing high-quality security services and utilizing live chat and customer support tools, the company has improved customer satisfaction and retained its customer base.

Protected Harbor also conducts customer satisfaction surveys to ensure that it is meeting the needs of its customers and addressing any concerns they may have. Through these efforts, the company has achieved a low churn rate and maintained a high level of satisfaction among its customers.

The dedication to providing an excellent customer experience has helped it to stand out in a crowded market and solidify its position as a top-managed service provider.

Protected Harbor helps local, and national businesses use technology to solve their business problems and are committed to driving digital transformation for small and midsize businesses.

The company has over 30 years of experience deploying advanced engineering solutions centered on collaboration, cloud migration, networking, cyber security, and Managed Services. With Protected Harbor, businesses and organizations can feel confident that their data is secure and protected in the cloud.

Protected Harbor Recognized as a Top Managed Service ProviderThe award of Top Managed Service Provider by DesignRush recognizes Protected Harbor as a top IT Company and technology consultant whose forward-thinking approach to providing managed services is changing the landscape of the business technology.

With digital and technological techniques that support your company’s objectives, Protected Harbor’s IT specialists will help reduce stressful day-to-day tech issues, minimize costly downtime, and improve operational maturity.

Like many other local IT companies, Protected Harbor helps with everything from IT support, remote workforce solutions, and IT infrastructure to cloud migration, VoIP phone systems, and data center hosting.

But unlike traditional MSPs, we pride ourselves on our customer’s happiness. That’s why we ensure our 24/7/365 customer service is second to none. Whenever you need us, we’re always here. Got a problem at 2:00 am? A live person will be there to answer your call and resolve the issue before sun-up.

Protected Harbor’s approach to customer service goes beyond just solving problems and closing tickets. We aim to connect on a human level, getting to know you and your business so we can function like an extension of your team.

That is why over 90% of our business comes from client referrals, and we have a 98% customer retention rate. Protected Harbor is the last I.T. company you will ever have to hire. Contact our team today to experience what a true partnership and excellence in customer service is like.[/vc_column_text]

What To Look For In An MSP? Mention Some Qualities

What to look for in an MSP mention some qualities

 

What To Look For In An MSP? Mention Some Qualities

What To Look For In An MSPThe managed service provider business has risen rapidly in recent years, but what do you look for in an MSP partner?

The market has nearly doubled in value in the last five years, rising from $107 billion in 2014 to $193 billion today. By 2023, the market is estimated to reach $296 billion.

To address their IT demands, businesses increasingly turn to managed services partnerships.

This massive global expansion is an enormous surge in demand for outsourced IT services.

  • 75% of SMBs outsource at least a portion of their IT to a managed service provider (MSP).

SMBs, in particular, are finding managed services to be an appealing option to the more traditional in-house IT departments to which they have become accustomed.

Simple economics is the reason behind this. Simply put, hiring an MSP partner is substantially less expensive than hiring a whole internal IT workforce.

Here are some qualities to look for in a managed service provider.

  • Take a shared approach to managed services
  • Provide a flexible service model
  • Offer advanced services
  • Offer round-the-clock support
  • Support multiple time zones
  • Solid strategic relationship with your cloud provider
  • Leverage remote monitoring for proactive maintenance
  • Robust backup and disaster recovery plan
  • A dedicated, reliable, and single point of contact for your business
  • Work with your legal team to address compliance issues

How do I choose a managed service provider?

What should you look for in a Managed IT Services provider? This is a severe technology investment. Many fly-by-night companies offer managed IT that don’t have the track record, experience, or capacity to adequately serve your organization’s needs. To ensure you make a wise choice, review each vendor you consider with the following criteria.

Flexible, Scalable Plans:

What type of plan does the service provider offer? If they are complicated and have a lot of fine print, chances are you’ll be getting charged for a lot of stuff you don’t need, or else you’ll find yourself in crisis only to learn that certain services aren’t included in your service plan.

Look for a simple, easy-to-understand billing agreement with transparency around what is and isn’t included. If you’re unclear about anything in the contract, seek expert advice before signing. Avoid companies that want to lock you into a multi-year agreement but are reluctant to convey their responsibilities. Are they playing a leading role in continuous improvement and staying up to date with changing technology and data compliance regulations, are they playing a leading role?

Robust Customer Support:

It would help if you usually had it right away when you needed customer support. You don’t have time to wait until business hours begin in a different part of the world or try and explain a complex problem to a chatbot that can only deliver answers from a preprogrammed FAQ. Ask what kind of support is promised, when and how it will be given, and what your options are in an emergency.

What-To-Look-For-In-An-MSP 2Service Level Agreements:

Uptime is critical to your company. You aren’t making money if your organization isn’t accessible to your customer base. A service level agreement (SLA) will promise a certain level of uptime, typically well over 99%, and a response time during outages within a specific time frame. Suppose the Managed Services provider fails to meet these obligations. In that case, they will typically be subject to a penalty (often a free service period to compensate for their breach of service.)

Technical assistance and installation on-site

Engineers are trained subject-matter specialists who respond as a backup when a company needs maintenance or repairs.

They are in charge of designing and installing IT projects on-site and performing periodic check-up trips to ensure everything is functioning smoothly.

Remote monitoring and troubleshooting

Support groups capable of proactively monitoring the network functions of the company.

If a client has a problem requiring quick attention, a help desk should be available, or an engineer should be ready to solve the problem remotely without the client’s involvement.

This help should be available 24 hours a day, seven days a week.

Extensive support for cloud-based operations

Revenue from public cloud services was $182 billion in 2019; this year, it will reach $250 billion.

Cloud services quickly become the focal point for many small and midsize businesses as executives gain trust and recognize the benefits.

They are more secure than ever and offer various options for storing firm data and licensing software.

Your MSP partner should be able to demonstrate substantial cloud service provider partnerships.

Final Words

It may seem counterintuitive, but having your personnel manage every part of your IT infrastructure can hinder them from concentrating on duties that directly impact your bottom line. Hiring an MSP to supplement your IT team will allow your personnel to focus on enhancing your company’s efficiency, productivity, and creativity. Furthermore, the correct MSP will be there for you in the long run, allowing your company to grow to new heights.

Protected Harbor is not your typical MSP. We assist you in maximizing the benefits of current and emerging IT solutions so your business thrives. If you want to learn more about how outsourcing your IT can enhance your business’s productivity, contact us today for a FREE technology assessment, or read our FREE eBook.

What Is Managed IT Services?

What is Managed IT Services

 

Introduction: What is Managed IT Services?

Managed IT services allow businesses to assign their IT operations to an expert organization that concentrates in handling these duties. Protected Harbor, known as Managed Service Providers (MSPs), We are responsible for the entirety or portions of a business’ IT systems, as agreed upon in a Service Level Agreement (SLA). IT equipment is typically procured by the client, and depending on the SLA, Managed Service Providers may provide round-the-clock monitoring, issue resolution and reporting, and more.
According to the SLA, managed service providers charge a flat fee for delivery of their services over a set period of time. The SLA defines exactly what services will be furnished and the degree they will be offered, as well as metrics for measuring the success of these services.

Cloud computing has allowed managed IT services to expand beyond the regions and borders that would constrain the average break/fix IT through the adoption of Software as a Service (SaaS) technologies, as well as Infrastructure as a Service (IaaS) and Platform as a Service(PaaS) also. These capabilities allow managed IT services to scale at a rate dramatically larger and faster than in-house IT operation or break/fix providers.

 

Key Terms & Definitions

What is Managed IT Services

Agent— A small program used by MSPs to remotely gather information about the status of machines and devices. Once installed, it allows MSPs to manage systems, update programs, and resolve issues.

Backup and Disaster Recovery (BDR)— A combination of data backup and disaster recovery solutions that works cohesively to ensure an organization’s critical business functions will continue to operate despite serious incidents or disasters that might otherwise have interrupted them or will be recovered to an operational state within a reasonably short period.

Break/Fix— An older style for delivering IT services and repairs to organizations in a fee-for-service framework. Essentially, a client contacts a break/fix technician to request upgrades, maintenance, or to resolve issues, and the technician bills the customer upon completion of the work.

Fully Managed IT Services Managed IT services that are coupled with a Network Operations Center to proactively monitor systems, resolve issues and perform work with a level of expertise and efficiency unparalleled to other solutions.

Help Desk— A managed IT service offering that provides information and technical support to end-users. Some MSPs white label their Help Desk services for the client SMB.

Information Technology (IT)— An enterprise solution for storing, transmitting, creating, and using data through computing devices, networks and telecommunications.

Infrastructure as a Service (IaaS)— An MSP offering to SMBs; virtualized hardware over a cloud computing environment such as server space, network connections, IP addresses, load balancers, and other computer infrastructure with which clients can build their own platforms.

Internet of Things— The emergent network of tangible objects and products that contain software, sensors, and connectivity to the Internet and/or private networks and can exchange information based on standards set forth by the International Telecommunication Union’s Global Standards Initiative.

In-House— The process where an organization hires its own IT service providers and pays their salary, benefits, further training, and the infrastructure they oversee. This is typically an extremely costly endeavor, and often businesses that try to procure in-house IT lack the capabilities to fully service their system and an inability to grow.

IT Channel— An industry-exclusive marketplace where VARs, MSPs, and OEMs provide platforms, products and services to end-users by partnering with hardware and software vendors.

Labor Arbitrage— the phenomenon of decreasing end costs by utilizing the abundant labor forces, education, and training of untapped global workforces.

Managed IT Services— Managed IT Services (MITS) refer to outsourcing IT support and management functions to a third-party service provider. MITS providers offer a range of IT services, including hardware and software support, network management, cybersecurity, data backup and recovery, cloud computing, and help desk support, allowing the client to focus on their core business operations.

Managed Services Provider (MSP)— An IT professional (or IT organization) that offers managed IT services.

Mobile Device Management (MDM)— A security platform used to monitor, manage, and secure employees’ mobile devices (laptops, smartphones, tablets, etc.) that are deployed across multiple mobile service providers and across multiple mobile operating systems being used in an organization.

Platform as a Service (PaaS)— A virtualized platform within a cloud environment that allows end-users to develop and manage Internet applications that would otherwise require a complex infrastructure to launch apps.

Remote Monitoring and Management (RMM)— a platform utilizing a collection of services and tools that can monitor, manage, and deploy solutions to servers and endpoint devices utilizing agent software installed on endpoint systems.

A service-level agreement (SLA)— Essentially, a contract between a vendor and a client that specifies what the vendor will furnish the timeframe in which it will be furnished and the criteria for measuring vendor success.

Small and Medium-Sized Business (SMB)— On average, business or organization that has 100 or fewer employees is considered small; 100-999 employees are medium-sized. IT channel partners often seek SMB organizations as clients.

Software as a Service (SaaS)— Sometimes referred to as “software on demand,” SaaS is a licensing and distribution model that utilizes a subscription basis for access to software that is centrally hosted by its provider and accessed by end-users via a client.

Value-Added Reseller (VAR)— An organization that adds services or features to a product, then resells it as a new product or solution.

 

History of Managed IT Services

At the outset of enterprise computing, information technology services and business models on a break/fix basis, meaning that computer systems were only managed by an expert when they did not work, necessitating a technician to fix it. This technician may also have been the person who built and/or installed the computer system, due to the proliferation of small IT shops that specialized in these small-scale client services at the time.

However, as time progressed computer manufacturing grew to a large scale, leaving the small IT dealer to focus less on manufacturing and more on break/fix. This system was time-consuming, labor-intensive, costly and reactive. It did not allow the technician room to grow their business or take on new clients without massive investments in labor and infrastructure.

As computing devices increased yearly, the divide between break/fix technicians and the number of computers they could reasonably service under the break/fix model grew wider and wider. Managed IT services emerged in the early years of the millennium to meet this need, shifting far from the break/fix model.

Managed IT services heralded a proactive approach to IT, attempting to conduct maintenance, upgrades, system monitoring, and issue resolution on a routine basis, with the goal of preventing problems before they started. Automation increased Internet capabilities, and cloud computing allowed for monitoring and issue resolution to be provided remotely, enabling more efficient processes and a consolidation of resources.

Efficiency, consolidated resources, and client satisfaction, coupled with fixed rates, the ability to offer greater service offerings, and take on a larger clientele led to managed IT services becoming the industry-standard approach to managing computer systems large and small for SMBs.

 

The Managed IT Services Model

MSPs managed platform utilize a broad range of IT expertise to resolve issues efficiently. Unlike break/fix providers, MSPs can employ the latest processes and software to proactively monitor endpoints, keeping systems up-to-date, and preventing issues before they arise. Managed IT services are also available 24x7x365, allowing end-users to take nights and weekends off while the MSPs do the heavy lifting on tasks and processes done after hours.

MSP services are typically offered at a flat recurring rate in tiered levels, offering a greater level of automation and a higher degree of management at higher levels based on the specified service level agreement. End users only pay for the services they require and can increase or decrease their tier based on business needs and demand.

As with other necessary business functions like utilities, the end-user pays for services provided offsite, such as remote monitoring and management, help desk solutions, backup and disaster recovery, and more. Managed IT services thus become essential operating expenses to maintain core functionality, rather than additional expenses applied during exceptional issue resolutions with break/fix models. MSPs enable their end-users to run their businesses more smoothly and more efficiently than they would otherwise. Additionally, they offer SaaS-based solutions and a pricing model that can’t be achieved with in-house options.

However, managed IT services do not necessarily make the enterprise IT professional obsolete; for the end-user, an IT professional can act as an endpoint liaison that manages the relationship, provides feedback, and analyzes the reports provided by the MSP. Because the majority of routine work is being completed by the MSP, the IT professional is capable of greater efficiency and has the flexibility to tackle larger, more complex projects they would otherwise not have the time or capacity to take on.

 

Benefits of Managed IT Services

Through outsourcing managed IT services, SMBs are able to reap the benefits of receiving IT support and business continuity at a significantly reduced cost in comparison to creating a comparable team in-house. Additionally, MSPs can also offer a wealth of experience from actively managing multiple client accounts that in-house teams would not collectively have.

Additionally, by using an MSP organizations are able to forecast their monthly, quarterly, and yearly expenditure on IT, and are freed from having to focus on this area of operational readiness. This allows SMBs to focus on growing their business without worrying about day-to-day IT issues or requirements.

Another benefit to managed IT services is a greater opportunity for security expertise and successfully enacted security policies. MSPs work with standards such as PCI compliance day in, day out, and should be able to steer your organization within the parameters and regulations it needs to adhere to. For some organizations, especially in finance, healthcare, educations, and other industries, this type of regulatory compliance is mandatory for the IT portion of their business, and requires the expertise and experience that a managed service provider can offer. MSPs can mitigate risk in this way while assuring that the experts in charge of your IT operations are always up to date on the latest information, technologies, and processes that will keep your infrastructure working efficiently and successfully into the future.

In short, Managed IT Services can provide organizations with a comprehensive and cost-effective IT support solution, helping to ensure the reliability, security, and availability of critical IT systems.

If you’re looking to get the most out of your manage service providers in the Hudson Valley New York area, then Protected Harbor is the clear choice.

Source : https://www.continuum.net/resources/mspedia/managed-it-services-overview